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Westin Oaks Houston at the Galleria

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704 Reviews from our TripAdvisor Community

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There are newer reviews for Westin Oaks Houston at the Galleria
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Showing 636: English reviews
Reviewed 26 September 2016

The hotel was nice. The rooms were very big for hotels these days. I got two double beds (which were more like queen sized), and there were two arm chairs in my room with the desk and refrigerator and flat screen TV with premium Showtime channels. The basic amenities were what I expected of a Westin--Soft, plush pillows and towels,...

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Thank Penelopesparkles
Reviewed 25 September 2016 via mobile

This hotel Is definitely not up to the Westin standards. The rooms are average and have a lot of wasted space. When we checked in they told my husband that we were getting an upgrade but according to them a corner room was an upgrade 😒. lol was old and dirty and food Prices are over the top. $75 yes...

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1Thank Adesimone67
Johannesburg, South Africa
Reviewed 19 September 2016 via mobile

Stayed for 4 nights here whilst on business to visit to Houston. Check-in experience was very good, and room was spacious enough. However, lighting not that great, although made up with lamps. I felt the rooms and hallway were staid and lacked character (carpeting does not suit this type of hotel). The design of the hotel and location of reception...

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1Thank Khwezi1306
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Khwezi1306, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. We appreciate your kind words regarding our your efficient check-in and spacious rooms as we committed. As a Starwood Hotel and Resort, we thrive to exceed our guests expectations and I am sadden to know that the aesthetics of our...

Saint Paul, Minnesota
Reviewed 15 September 2016

This is a perfectly fine hotel. My room was large, spacious. Public areas are nice. Front desk people were a bit rigid with regard to trying to make their customers happy (they overcharged me and required that I provide written proof before they finally adjusted my bill by $20). I suspect you can find similarly nice hotels for a lower...

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Thank FlyGuy47
Reviewed 15 September 2016

Stayed from 11-15 Sept. Liked clean good sized room and small but efficient fitness centre. Did not like request for credit card to cover extras, I declined that option and rather paid cash due to knowing that at other hotels card money gets locked up. Cannot relate that experience at this Westin as cash option worked very well. Breakfast food...

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Thank Nico W
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Nico W, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. We appreciate your warm praises regarding our staff's commitment of providing dynamic customer service. I am delighted to hear that you were able to take full advantage of our spacious rooms, convenient surrounding attractions and nutritious menu options from...

novomoskovsk
Reviewed 13 September 2016 via mobile

There's one reason why we stay in this hotel - opening balcony door. Room was nice and clean. But positive emotions were overwhelmed by staff at reception who love to play with your money on your credit card. I booked a room in advance and chose pay upon arrival option. That looked attractive. During check-in I gave my card to...

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1Thank ievtukhov
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings ievtukhov, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. As a Starwood Hotel and Resort, we thrive to exceed our guests expectations and I am sadden to know that our billing process did not reflect our commitment in providing our guest with the highest level of service. I would...

Hillsdale, New Jersey
Reviewed 12 September 2016

I have been here many times and was always pleased. This time, it was a major disappointment. Our room had a musty smell (as did the hallway). Asked for a change in room and was told none were ready yet. We went to lunch and upon our return, we were brought to another room. We agreed to switch rooms. By...

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1Thank BarbaraSS
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings BarbaraSS, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. As a Starwood Hotel and Resort, we thrive to exceed our guests expectations and I am sadden to know that amenities did not reflect our commitment in providing our guest with the highest level of service. You may be interested...

Broadbeach, Australia
Reviewed 11 September 2016

My partner and I stayed here for 2 nights over a weekend. We booked on Expedia and paid approx $110 per night. The room was huge, clean and very comfortable. The hotel restaurant has a very good happy and a 3 course dinner for $25 which was amazing. I would definitely stay again.

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Thank AJM8915
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings AJM8915, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. It brings us great joy to hear that you enjoyed our extraordinary hotel restaurant the White Oaks Kitchen + Drinks. Our affordable price and delectable menu options were created with our guests' satisfaction in mind. We appreciate your kind words...

Nairobi, Kenya
Reviewed 8 September 2016

I wish there was more I could say about this place. It does its job as a hotel, but is hardly memorable. That's probably because any personality that this place might have is swallowed up by the giant mall that it's attached to. Gym is tiny and desperately needs to be expanded.

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Thank Cavista
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Cavista, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. As a Starwood Hotel and Resort, we thrive to exceed our guests expectations and I am sadden to know that the aesthetics of our hotel did not create an relaxing atmosphere. You may be interested to know that our last...

New Zealand
Reviewed 7 September 2016

We stayed for 2 nights as a stopover on our way to England. Our room was very very spacious with a lovely outlook. Our bed was the best we have ever slept in and beautiful pillows. Plenty of shops to choose from here with The Galleria attached to the hotel and more shops across the street. We even walked to...

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Thank Robinson72
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. We appreciate your 5 star rating! We are overjoyed to hear that our Heavenly Beds, spacious rooms along with the convenient surrounding attractions created an invigorating experience during your stay. We hope to host you again in the near future! Be...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
The Westin Oaks Houston at the Galleria is located in the Uptown Galleria area and offers the perfect setting for those who are seeking the ultimate in leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Oaks Houston at the Galleria

Address: 5011 Westheimer Rd, Houston, TX 77056-5602
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: €141 - €326 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Oaks Houston at the Galleria 4*
Number of rooms: 406
Reservation Options:
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Also Known As:
Westin Oaks Houston At The Galleria Hotel Houston
Westin Hotel Houston
Westin Hotel Oaks
Westin Houston
Houston Westin
Hotel Style:
#34 Luxury Hotel in Houston
#112 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Oaks Houston at the Galleria staff and other travellers.
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Questions? Get answers from Westin Oaks Houston at the Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a view of downtown”
 of 5 bubbles 212eda, 20 Jan 2017 | Read review
“Put the "cheesecake factory" into your navigator for directions to the Westin Oaks entrance is right next door.”
 of 5 bubbles 128kodak, 22 Nov 2016 | Read review
“the traffic in this area is very congested. I would suggest checking in and leaving late morning or early afternoon.”
 of 5 bubbles firefighter57, 6 Oct 2016 | Read review
“Ask for a room facing the Westheimer for a good view--but the traffic can be a bit noisy”
 of 5 bubbles Penelopesparkles, 26 Sep 2016 | Read review
“Avoid rooms close to lifts.”
 of 5 bubbles nicow449, 15 Sep 2016 | Read review
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