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    Westin Oaks Houston at the Galleria

    5011 Westheimer Rd, Houston, TX 77056-5602
    (713) 960-8100
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    24/12/2017 25/12/2017
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    Savings alert: 17% below average rate

    The price you found is 17% lower than this hotel's average rate of US$143/night.

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    US$136
    US$118
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    US$136
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    Traveller (151)
    Room & Suite (236)
    Dining (24)
    Overview
    • Excellent28%
    • Very good36%
    • Average21%
    • Poor9%
    • Terrible6%
    Travellers talk about
    Free Internet
    Free Parking
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    4.0 Star Hotel
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (780)
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    21 - 25 of 700 reviews

    Reviewed 12 October 2017 via mobile

    I’m a platinum member, being staying at this hotel for the last 20 years many times, 5-6 times a year and it’s been an awful service lately, this stay I received the worst service from Lance at the front desk when I was in a...More

    Thank GuillermoGH
    Response from Mark W, General Manager at Westin Oaks Houston at the GalleriaResponded 18 October 2017

    Greetings; As a regular guest of the Westin Oaks I am sure you recognize that your most recent experience is not typical of our usual high level of service. It is a great disappointment to me whenever we fail, but it is of particular concern...More

    Reviewed 11 October 2017

    I've been a platinum member with SPG for some years and have stayed at many SPG properties over the years - some better than others. This hotel certainly falls toward the bottom of the SPGs I've visited. Most frustrating is the wifi which barely competes...More

    1  Thank Dmitriy P
    Response from Mark W, General Manager at Westin Oaks Houston at the GalleriaResponded 13 October 2017

    Dmitriy; Thanks for all of your ongoing support of the hotel over the many years, I sincerely do apologize for the Wi-Fi performance you encountered during your most recent stay, we did find that one of our wireless access points was not operating correctly which...More

    Reviewed 3 October 2017

    It is the perfect location if you're doing some shopping around Galleria or even the mall itself. You can park for free, eat at a variety of restaurants, and even go for some retail therapy. The rooms are spacious, very clean, and smell fresh! IT...More

    Thank Chsp118
    Management response:Responded 3 October 2017

    Thanks for taking the time to share your comments, the hotel is attached to the Galleria which is one of the biggest malls in the country. The Galleria is a very vibrant part of Houston, the shopping is great! and the abundance of adjacent and...More

    Reviewed 26 September 2017

    With Lifetime Platinum status with Starwood, I've seen a lot of hotels throughout the world. This location is the worst Westin, and worst Starwood property I've visited. First, this hotel has a new policy: they refused to accept cash when I arrived. That's an absurd...More

    2  Thank cadamsesq
    Management response:Responded 29 September 2017

    Greetings cadamsesq; I sincerely apologize for your most recent experience, it is a great disappointment to me whenever we fail, but it is of particular concern to let down a valued guest who has been so loyal to Westin. Please accept my deepest apologies for...More

    Reviewed 18 September 2017

    Took my son for a quick trip to Houston for his birthday to watch the Astros play. Hotel is great, check in is easy. Parking can be a pain but we never ran into any issues. Loved that it is attached to Galleria and tons...More

    1  Thank McM4789
    Response from Daisy M, Westin Experience Specialist at Westin Oaks Houston at the GalleriaResponded 26 September 2017

    Greetings McM4789, We are delighted to know your son’s birthday was celebrated at our property! Thank you for your positive remarks about this recent experience and sincerely hope we continue to be your hotel of choice for all the upcoming Astros games scheduled for the...More

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    About
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Pool
    • Free Parking
    • Bar/Lounge
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Bar/Lounge
    • Outdoor pool
    Details
    • Price range
    • US$135 - US$300 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #38 Luxury Hotel in Houston
    • #112 Business Hotel in Houston
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 406
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Priceline, Booking.com, Hotels.com, Orbitz, Hotwire, Travelocity, getaroom.com, HotelsforEveryone, Cancelon, HotelQuickly and TripOnline SA so you can book your Westin Oaks Houston at the Galleria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Texas >
    • Texas Gulf Coast >
    • Houston >
    • Great Uptown
    • Also Known As
    • Westin Oaks Houston At The Galleria Hotel Houston ,
    • Westin Hotel Houston ,
    • Westin Hotel Oaks ,
    • Westin Houston ,
    • Houston Westin
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    Traveller (151)
    Room & Suite (236)
    Dining (24)
    Pool & Beach (24)
    Hotel & Grounds (97)
    Bathroom (20)
    Business Centre & Event Rooms (6)
    Nearby
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    Nearby Attractions
    The Galleria
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    Ask a question
    Questions & Answers
    Evann724
    4 November 2016|
    AnswerShow all 2 answers
    Response from TXHOUNDDOG | Reviewed this property |
    Sorry we have no kids so can't help you there.
    0
    Votes
    396george1967
    30 August 2016|
    AnswerShow all 4 answers
    Response from MRCBR | Reviewed this property |
    No, you select your floor and there are no buttons once inside the elevator.
    0
    Votes
    Tracy K
    26 July 2016|
    AnswerShow all 2 answers
    Response from Luis B | Reviewed this property |
    When I have stayed at The Westin in Houston, the concierge has always been helpful to get transportation anywhere around the Greater Houston area. Specially touristic places.
    0
    Votes
    Room Tips
    "Rooms that face Westheimer do offer a much prettier view but are a bit more noisy. The back of the hotel is..."
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    "I don't remember where I was facing, but my room had a great view. Ask for the views when checking in."
    Read review
    "Just ask to be kept away from floors being renovated. The desk person told he was going to put me as high as..."
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    "Stay away from the elevators"
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