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I’m a platinum member, being staying at this hotel for the last 20 years many times, 5-6 times a year and it’s been an awful service lately, this stay I received the worst service from Lance at the front desk when I was in a...More
Response from Mark W, General Manager at Westin Oaks Houston at the GalleriaResponded 18 October 2017
Greetings; As a regular guest of the Westin Oaks I am sure you recognize that your most recent experience is not typical of our usual high level of service. It is a great disappointment to me whenever we fail, but it is of particular concern...More
I've been a platinum member with SPG for some years and have stayed at many SPG properties over the years - some better than others. This hotel certainly falls toward the bottom of the SPGs I've visited. Most frustrating is the wifi which barely competes...More
1 Thank Dmitriy P
Response from Mark W, General Manager at Westin Oaks Houston at the GalleriaResponded 13 October 2017
Dmitriy; Thanks for all of your ongoing support of the hotel over the many years, I sincerely do apologize for the Wi-Fi performance you encountered during your most recent stay, we did find that one of our wireless access points was not operating correctly which...More
It is the perfect location if you're doing some shopping around Galleria or even the mall itself. You can park for free, eat at a variety of restaurants, and even go for some retail therapy. The rooms are spacious, very clean, and smell fresh! IT...More
Management response:Responded 3 October 2017
Thanks for taking the time to share your comments, the hotel is attached to the Galleria which is one of the biggest malls in the country. The Galleria is a very vibrant part of Houston, the shopping is great! and the abundance of adjacent and...More
With Lifetime Platinum status with Starwood, I've seen a lot of hotels throughout the world. This location is the worst Westin, and worst Starwood property I've visited.
First, this hotel has a new policy: they refused to accept cash when I arrived. That's an absurd...More
2 Thank cadamsesq
Management response:Responded 29 September 2017
Greetings cadamsesq; I sincerely apologize for your most recent experience, it is a great disappointment to me whenever we fail, but it is of particular concern to let down a valued guest who has been so loyal to Westin. Please accept my deepest apologies for...More
Took my son for a quick trip to Houston for his birthday to watch the Astros play. Hotel is great, check in is easy. Parking can be a pain but we never ran into any issues. Loved that it is attached to Galleria and tons...More
1 Thank McM4789
Response from Daisy M, Westin Experience Specialist at Westin Oaks Houston at the GalleriaResponded 26 September 2017
We are delighted to know your son’s birthday was celebrated at our property! Thank you for your positive remarks about this recent experience and sincerely hope we continue to be your hotel of choice for all the upcoming Astros games scheduled for the...More
US$135 - US$300 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#38 Luxury Hotel in Houston
#112 Business Hotel in Houston
Number of rooms
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