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Westin Oaks Houston at the Galleria

790 reviews
#155 of 517 Hotels in Houston
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Traveller (152)
Room & Suite (261)
Dining (24)
Overview
  • Excellent28%
  • Very good36%
  • Average21%
  • Poor9%
  • Terrible6%
Travellers talk about
Free Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (790)Write a Review
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11 - 15 of 709 reviews
Reviewed 4 December 2017

Stayed here over this past weekend. Room was very clean and staff was exceptional. Located in the mall it does have free parking available. Traffic can be a bit of concern as the Galleria Mall is really popular with locals. Would def stay here again.More

Thank StefMillz
Response from Mark W, General Manager at Westin Oaks Houston at the GalleriaResponded 6 December 2017

Greetings; Glad to read that you enjoyed the visit, the Galleria is definitely one of Houston's landmarks and VERY popular with Houstonians and many of our guests. Having world class shopping attached to the hotel is a very unique amenity and one that a great...More

Reviewed 3 December 2017 via mobile

It is no rain and we do not have TV!!!!!! The channels are bad and very few. The people working hete is very disgusting. Never again this hotel They just say for every thing they can not do nothing else and SORRY😡😡😡😡More

Thank Sheila S
Response from Mark W, General Manager at Westin Oaks Houston at the GalleriaResponded 7 December 2017

Greetings; I sincerely do apologize that the recent thunderstorms impacted the hotels abilities to maintain a TV signal. The hotel features a satellite TV system which is impacted during heavy rainfall and thunderstorms. I do apologize that the staff was not able to address this...More

Reviewed 28 November 2017 via mobile

I have been coming to these hotel for many many years. It has been one of my favorite places. This last visit was very disappointing. The hotel has become a total mess. The carpet has stain,s there’s a lot of noise in the rooms so...More

Thank eduardops60
Response from Mark W, General Manager at Westin Oaks Houston at the GalleriaResponded 28 November 2017

Greetings Eduardo; let me begin by extending my sincere apologies for the recent experiences you encountered. I can assure you that your experiences are not typical of our usual high level of service and attention to detail. We are indeed in the midst of a...More

A TripAdvisor Member
2
Reviewed 24 November 2017 via mobile

We stayed here 11/21 and checked out on 11/24. Upon check in, the agent told us that the hotel was undergoing a renovation, but that work was not permitted to start until 9am each morning. On Thanksgiving morning (yes, Thanksgiving) we were woken up at...More

Thank A TripAdvisor Member
Response from Mark W, General Manager at Westin Oaks Houston at the GalleriaResponded 27 November 2017

Greetings; Please accept my sincere apologies for the justified frustration you encountered with the construction work at the hotel. The remodeling work should not have begun prior to the 9AM posted times and I am deeply sorry that this occurred. I am very grateful for...More

Reviewed 22 November 2017 via mobile

It was my first visit to Houston and someone recommended me this hotel. What i've been told is that it is located in a really good and safe commercial zone. I was not able to visit the mall, but they say it is huge. Lots...More

Thank Adricisca
Response from Mark W, General Manager at Westin Oaks Houston at the GalleriaResponded 24 November 2017

Greetings Adricisca; Thank You for finding the time to post your comments, I was pleased to read that you enjoyed your overall visit and that you plan to return to the hotel soon. The hotel is indeed in the midst of an extensive renovation of...More

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About
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Internet
Pool
Free Parking
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Outdoor pool
Details
Price range
US$144 - US$371 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#39 Luxury Hotel in Houston
#112 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$144 - US$371 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#39 Luxury Hotel in Houston
#112 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (152)
Room & Suite (261)
Dining (24)
Pool & Beach (24)
Amenities (12)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Evann724
4 November 2016|
AnswerShow all 2 answers
Response from TXHOUNDDOG | Reviewed this property |
Sorry we have no kids so can't help you there.
0
Votes
396george1967
30 August 2016|
AnswerShow all 4 answers
Response from MRCBR | Reviewed this property |
No, you select your floor and there are no buttons once inside the elevator.
0
Votes
Tracy K
26 July 2016|
AnswerShow all 2 answers
Response from Luis B | Reviewed this property |
When I have stayed at The Westin in Houston, the concierge has always been helpful to get transportation anywhere around the Greater Houston area. Specially touristic places.
0
Votes
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12
Room Tips
"find out what floors they are renovating and choose something far away"
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"Rooms that face Westheimer do offer a much prettier view but are a bit more noisy. The back of the hotel is..."
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"I don't remember where I was facing, but my room had a great view. Ask for the views when checking in."
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"Just ask to be kept away from floors being renovated. The desk person told he was going to put me as high as..."
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