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Stayed here over this past weekend. Room was very clean and staff was exceptional. Located in the mall it does have free parking available. Traffic can be a bit of concern as the Galleria Mall is really popular with locals. Would def stay here again.More
Response from Mark W, General Manager at Westin Oaks Houston at the GalleriaResponded 6 December 2017
Greetings; Glad to read that you enjoyed the visit, the Galleria is definitely one of Houston's landmarks and VERY popular with Houstonians and many of our guests. Having world class shopping attached to the hotel is a very unique amenity and one that a great...More
It is no rain and we do not have TV!!!!!!
The channels are bad and very few.
The people working hete is very disgusting.
Never again this hotel
They just say for every thing they can not do nothing else and SORRY😡😡😡😡More
Thank Sheila S
Response from Mark W, General Manager at Westin Oaks Houston at the GalleriaResponded 7 December 2017
Greetings; I sincerely do apologize that the recent thunderstorms impacted the hotels abilities to maintain a TV signal. The hotel features a satellite TV system which is impacted during heavy rainfall and thunderstorms. I do apologize that the staff was not able to address this...More
I have been coming to these hotel for many many years. It has been one of my favorite places. This last visit was very disappointing. The hotel has become a total mess. The carpet has stain,s there’s a lot of noise in the rooms so...More
Response from Mark W, General Manager at Westin Oaks Houston at the GalleriaResponded 28 November 2017
Greetings Eduardo; let me begin by extending my sincere apologies for the recent experiences you encountered. I can assure you that your experiences are not typical of our usual high level of service and attention to detail. We are indeed in the midst of a...More
We stayed here 11/21 and checked out on 11/24. Upon check in, the agent told us that the hotel was undergoing a renovation, but that work was not permitted to start until 9am each morning. On Thanksgiving morning (yes, Thanksgiving) we were woken up at...More
Thank A TripAdvisor Member
Response from Mark W, General Manager at Westin Oaks Houston at the GalleriaResponded 27 November 2017
Greetings; Please accept my sincere apologies for the justified frustration you encountered with the construction work at the hotel. The remodeling work should not have begun prior to the 9AM posted times and I am deeply sorry that this occurred. I am very grateful for...More
It was my first visit to Houston and someone recommended me this hotel. What i've been told is that it is located in a really good and safe commercial zone. I was not able to visit the mall, but they say it is huge.
Response from Mark W, General Manager at Westin Oaks Houston at the GalleriaResponded 24 November 2017
Greetings Adricisca; Thank You for finding the time to post your comments, I was pleased to read that you enjoyed your overall visit and that you plan to return to the hotel soon. The hotel is indeed in the midst of an extensive renovation of...More