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Westin Galleria Houston Hotel

1,010 reviews
#106 of 517 Hotels in Houston
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Traveller (191)
Room & Suite (181)
Pool & Beach (24)
Overview
  • Excellent30%
  • Very good36%
  • Average21%
  • Poor9%
  • Terrible4%
Travellers talk about
“daily grill”(61 reviews)
“heavenly bed”(18 reviews)
“self parking”(27 reviews)
Free Internet
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Westin Galleria Houston Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,010)Write a Review
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All reviewsdaily grillheavenly bedself parkinglocation is greatrooms are largeeasy accessbusiness centerhotel restaurantenjoyed my staybusiness tripgalleriaconferencevaletgymgaragestarbucksconvenience
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341 - 345 of 917 reviews
Reviewed 14 December 2014 via mobile

Great experience with one MAJOR flaw that some hotels are unfortunately adopting: artificially disabling TV input support. Rather than accepting that some customers travel with their gaming system or laptop and like plugging into the TV or a supported input hub, the hotel locks out...More

Thank Jeremy L
Response from Jennifer R, Guest Relations Supervisor at Westin Galleria Houston HotelResponded 27 December 2014

Dear Jeremy L, We appreciate your review of the Westin Galleria. We sincerely apologize for the inconvenience you endured in regards to the TV inputs. It is never our intention to cause a disruption in our guest’s stay and regret having caused one in yours....More

Reviewed 11 December 2014

No signs in Parking lot to get to hotel, and no elevator means you guess where to go then lug your suitcase down 3 flights of emergency exit stairs. Oh, and no club, no restaurant, no bar. Place sucks.More

1  Thank Esan9899
Response from Jennifer R, Guest Relations Supervisor at Westin Galleria Houston HotelResponded 15 December 2014

Dear Esan9899, We appreciate your review of the Westin Galleria. We sincerely apologize that we did not provide you with a refreshing stay, and that we did not properly communicate the location of our restaurant, The Daily Grill. Our restaurant is located on the third...More

Reviewed 11 December 2014

This hotel is very nice: clean, modern, nice showers, and very comfortable beds. The staff is nice. Parking is easy and free. The wifi is not free, so that's not convenient. If you're looking to shop, this hotel is RIGHT IN the mall.More

Thank Julianne N
Response from Jennifer R, Guest Relations Supervisor at Westin Galleria Houston HotelResponded 27 December 2014

Dear Julianne N, Thank you for reviewing your recent stay of the Westin Galleria. We are thrilled to hear you enjoyed your Heavenly shower and beds. We hope to continue being able to provide you with refreshing and rejuvenating Westin Experience during your future travels...More

Reviewed 6 December 2014

i won't comment on the area which is basically a gigantic shopping mall surroinded by giant parking lots and circled by highways. The room was large and comfortable with that typical 80´s look but apparently more recently renovated look. It's standard business as far as...More

Thank Nick of Paris
Management response:Responded 15 December 2014

Dear Nick of Paris, We appreciate your insight to your Westin Experience. Our last renovation was in 2009 and per Westin Standards shall be entering renovations here in the near future. We hope you will allow us the opportunity to host you post renovations. Kind...More

Reviewed 3 December 2014

This was a wonderful hotel, but Very very pricey ! Rooms were ok but need to be updated / remodeled in some areas. The parking is not very good at all unless you valet park. We only were here because if a discount with a...More

Thank JL_Bert
Response from Jennifer R, Guest Relations Supervisor at Westin Galleria Houston HotelResponded 15 December 2014

JL_Bert, Thank you for your review of the Westin Galleria. We appreciate your kind words regarding your Westin Experience, and our luggage attendants. We regret any inconveniences you endured with parking. As the holidays approach the complimentary parking does become pretty congested as it is...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Internet
Bar/Lounge
Pool
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Pool
Outdoor pool
Details
Price range
US$162 - US$389 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#33 Luxury Hotel in Houston
#125 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$162 - US$389 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#33 Luxury Hotel in Houston
#125 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (191)
Room & Suite (181)
Pool & Beach (24)
Dining (14)
Amenities (24)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
Tenderminded1430
21 June 2016|
Answer
Response from Juan Pablo M | Reviewed this property |
I am sorry, I didn't get the change to go to the pool this time and Front desk didn't informed us anything
0
Votes
Sadie'schoice
28 January 2016|
AnswerShow all 13 answers
Response from Tutu1973 | Reviewed this property |
Daily grill right outside hotel in mall is a great place. Like a little walk?? Go to ice skating rink downstairs to La Madeline .
1
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123
Room Tips
"Top floor but dont expect any views"
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"Higher floors give You a great view ."
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"The Front Desk Staff (Melanie Jiro, in particular) will help you determine the best room for your needs."
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"Ask for Westheimer side."
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