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Westin Galleria Houston Hotel

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Westin Galleria Houston Hotel
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922 Reviews from our TripAdvisor Community

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Showing 837: English reviews
Austin, Texas
Reviewed 28 July 2014 via mobile

In general, I love the Westin because I know I'll get a great night sleep in their heavenly beds. Plush top mattresses, soft sheets, fluffy pillows. Yep, I'm a big fan but this time around I think we had a mattress in need of replacement. My back was killing me when I woke up and my husband said he had...

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Helpful?
2Thank CelestePeacock
Beaumont, Texas
Reviewed 27 July 2014

I have stayed at this property several times over the past few years for an annual seminar. This hotel has really improved over the past years. The rooms are very spacious, clean, and well appointed. The bed is very, very comfortable. What is really very nice is the service. Every staff I came into contact with during my stay was...

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Helpful?
1Thank DavidWB95
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear DavidWB95, Thank you for your kind review of the Westin Galleria. We are thrilled to hear that our Staff assisted in providing you a memorable Westin Experience. We strive in providing our guest’s with personalized instinctive service and are elated that we fulfilled our commitment to you. It is disappointing that due to other guest’s in the hotel there...

San Francisco, California
Reviewed 23 July 2014

Overall, I had a pleasant stay at this Westin; but the hotel is in desperate need of room renovations. The beds are Westin standard and comfortable; but the overall condition of the room, paint, and furniture is pretty awful. Also, parking is a mess at the Galleria. Pros: Nice fitness center, friendly staff, comfortable beds Cons: Room condition well below...

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Helpful?
Thank CJMSF
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Christian M, Thank you for taking the time to review your recent stay at the Westin Galleria. We greatly appreciate your kind comments regarding our staff. We regret any inconveniences you endured due to parking and room condition. You may be interested to know that our last renovation was in 2009 and per Starwood and Westin standards shall be...

Bangkok
Reviewed 21 July 2014

Right in the heart of the Westin Gallery very handy for everywhere, spending paradise so beware I got new golf clubs, new iPad, laptop Handbags as ordered by the wife hell of a business trip!!!!!! Great choice of food if you didn't fancy downtown meals too big for one to eat I found generally. The breakfast would have fed the...

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Thank Timothy W
Dallas
Reviewed 20 July 2014

Handicap access is not easy. Bathrooms had rust and mold. A renovation three years ago apparently was to paint over water damage and put new tops on old furniture. Valet lost my keys. The room they delivered was not the room we reserved the night before. This was a worse experience than most two or three star hotels. Staff was...

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Helpful?
Thank Oldretiredsoldier
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Oldretiredsoldier, Thank you for taking the time to review your recent stay at the Westin Galleria. We sincerely apologize for any inconveniences you endured. It is never our intention to cause a disruption in our guest’s stay and regret having caused on in yours. We strive in providing our guests with a tranquil and serene atmosphere to unwind in...

El Paso, Texas
Reviewed 17 July 2014

Staff is very friendly. But the rooms are average. Definitely not worth the price. No microwave, refrigerator is not cold enough and shower has stains and leaks water everywhere. Overall, rooms are ok but not worth the price.

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Helpful?
Thank agomz
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear agomz, Thank you for taking the time to review your recent stay at the Westin Galleria. We regret the inconveniences you endured and appreciate you having brought this to our attention. It is never our intention to cause a disruption in our guests stay and apologize that our shower and refrigerator caused one in yours. We hope you will...

ATX
Reviewed 15 July 2014

My family of 5 stayed there in early July 2014 and I can only say....Impeccable Customer service leads to the rating I gave. All our dealings with each individual was one that Westin should be proud of their employees. We had dealings with the front clerk, valet, house service and even the maintenance person. I really wouldn't even call it...

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Helpful?
4Thank JonBond
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear JonBond, We sincerely appreciate your review of the Westin Galleria. We are thrilled that our staff assisted in provide you with a memorable Westin Experience. We take great pride in creating a relaxing and rejuvenating atmosphere for our guests to unwind in and are thrilled to hear that you and your family enjoyed your time with us. We hope...

Tulsa, Oklahoma
Reviewed 14 July 2014

The rooms are clean. Parking is scary under ground in garage. They have valet but it is $27 a day. Internet is not free it is $10 a day. No free breakfast. My refrigerator in my room was very loud. The only nice thing about the hotel is that it is at the galleria. The rooms are just average and...

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Helpful?
Thank Angie B
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear AngieB, We appreciate your review of your recent stay at the Westin Galleria. We regret that your Westin Experience was subpar and that we did not provide you with a tranquil and serene atmosphere to unwind in. You may be interested to know that we do offer different room rate packages that do include breakfast in the rate and...

Manor, Texas
Reviewed 14 July 2014 via mobile

We spent the night here for my sister's birthday. Paola at front desk was so helpful. Smiling and attentive. They bumped us up to a really nice suite for her birthday. Can't say enough about how attentive the service was up and down the line. Great job, Westin managers!

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Helpful?
1Thank Iliketoea
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Iliketoea, Thank you for taking the time to review your recent stay at the Westin Galleria. It thrills us to hear that Paola provided you and your sister personalized instinctive service! We are very lucky to have her as a part of Team Westin and assure you that we will celebrate her praises. We hope you will allow us...

Nyc
Reviewed 7 July 2014

This hotel is literally smack dab in the middle of a mall. The hotel bar/restaurant actually requires you to walk into the mall, which seemed odd. The rooms are ok. I would strongly recommend the Westin Downtown instead.

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2Thank Homeward2012

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Galleria Houston Hotel

Address: 5060 W Alabama St, Houston, TX 77056-5801
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: €140 - €314 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 487
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Also Known As:
Westin Houston
Houston Westin
Hotel Style:
#31 Luxury Hotel in Houston
#125 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Galleria Houston Hotel staff and other travellers.
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Questions? Get answers from Westin Galleria Houston Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on high floor - I enjoyed the workout room which included a spin bike”
 of 5 bubbles Kari04151970, 18 Jan 2017 | Read review
“book early (4+ weeks in advance) to get favorable rates.”
 of 5 bubbles 494zafars, 30 Dec 2016 | Read review
“Higher floors have great city/skyline views.”
 of 5 bubbles Tracytravelsfun, 14 Dec 2016 | Read review
“Don't take the rooms close to the elevators”
 of 5 bubbles Dan_98765, 10 Nov 2016 | Read review
“Views of rooftops of the Galleria Mall only.”
 of 5 bubbles Bookshelfish, 4 Nov 2016 | Read review
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