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Westin Galleria Houston Hotel

1,010 reviews
#106 of 517 Hotels in Houston
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Traveller (191)
Room & Suite (181)
Pool & Beach (24)
Overview
  • Excellent30%
  • Very good36%
  • Average21%
  • Poor9%
  • Terrible4%
Travellers talk about
“daily grill”(61 reviews)
“heavenly bed”(18 reviews)
“self parking”(27 reviews)
Free Internet
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Westin Galleria Houston Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,010)Write a Review
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All reviewsdaily grillheavenly bedself parkinglocation is greatrooms are largeeasy accessbusiness centerhotel restaurantenjoyed my staybusiness tripgalleriaconferencevaletgymgaragestarbucksconvenience
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311 - 315 of 917 reviews
Reviewed 8 March 2015

I'm a loyal SPG Platinum member, that means that I stay in starwood hotels 50 or more nights per year around the world. The Westin Galleria works excellent for me. Big nice room with great view and meeting all my requests. The staff is a...More

2  Thank PETERMEX
Response from Jennifer R, Guest Relations Supervisor at Westin Galleria Houston HotelResponded 2 April 2015

Dear PETERMEX, Thank you very much for your kind review of the Westin Galleria and our staff member Olga and Damian. We are very lucky to have such members on our team who take true pride in the Westin brand, and appreciate your praises. As...More

Reviewed 7 March 2015

I am a huge Westin fan. The brand is my favorite and I choose this brand when I can because of the wonderful property they have in Maui. The hotel lobby is depressing. It looks like it is part of a parking garage. The front...More

2  Thank engineer64
Response from Jennifer R, Guest Relations Supervisor at Westin Galleria Houston HotelResponded 16 March 2015

Dear engineer64, We appreciate your review of your recent stay at the Westin Galleria. We sincerely apologize for the lack of service you received. We strive in providing our guests with personal and instinctive service and it is genuinely disappointing to hear that we did...More

Reviewed 4 March 2015

We checked in and automaticaly Olga had a bad attitude. She was not very helpful at all. She gave us the key packet and just put it on the desk and didnt even tell me what room number! Better yet she gave us the wrong...More

1  Thank a g
Response from Jennifer R, Guest Relations Supervisor at Westin Galleria Houston HotelResponded 16 March 2015

Dear a g, We appreciate the time taken to review your stay at the Westin Galleria. It is truly disappointing to hear that we did not provide you with the level of service we are known for. It is never our intention to cause a...More

Reviewed 4 March 2015

The hotel is inside the Galleria Shopping. The staff was very efficient and nice. You can park your car in the shopping, it's free. The room was big and clean but the Wi-Fi is not free. I Recommend this hotel.

Thank Mateus A
Reviewed 1 March 2015

I had the hotel reserved through work. Having paid >$200 room only, I wouldn't recommend to others (although other hotels tend to be a similar price in the area from recollection). In summary: Positives 1) Fast and friendly check-in and check-out 2) Spacious rooms 3)...More

Thank MPHILM
Response from Jennifer R, Guest Relations Supervisor at Westin Galleria Houston HotelResponded 16 March 2015

Dear MPHILM, We appreciate your review of the Westin Galleria. We strive in providing our guests with a relaxing atmosphere and thank you for your feedback on how to better improve this. Our last renovation was in 2009 and per Starwood and Westin brand we...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Internet
Bar/Lounge
Pool
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Pool
Outdoor pool
Details
Price range
US$163 - US$392 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#33 Luxury Hotel in Houston
#125 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$163 - US$392 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#33 Luxury Hotel in Houston
#125 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (191)
Room & Suite (181)
Pool & Beach (24)
Dining (14)
Amenities (24)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
Tenderminded1430
21 June 2016|
Answer
Response from Juan Pablo M | Reviewed this property |
I am sorry, I didn't get the change to go to the pool this time and Front desk didn't informed us anything
0
Votes
Sadie'schoice
28 January 2016|
AnswerShow all 13 answers
Response from Tutu1973 | Reviewed this property |
Daily grill right outside hotel in mall is a great place. Like a little walk?? Go to ice skating rink downstairs to La Madeline .
1
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123
Room Tips
"Top floor but dont expect any views"
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"Higher floors give You a great view ."
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"The Front Desk Staff (Melanie Jiro, in particular) will help you determine the best room for your needs."
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"Ask for Westheimer side."
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