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Westin Galleria Houston Hotel

1,007 reviews
#104 of 518 Hotels in Houston
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Traveller (187)
Room & Suite (162)
Pool & Beach (24)
Overview
  • Excellent30%
  • Very good36%
  • Average21%
  • Poor9%
  • Terrible4%
Travellers talk about
“daily grill”(59 reviews)
“heavenly bed”(18 reviews)
“direct access”(13 reviews)
Free Internet
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Westin Galleria Houston Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Rooms
29 Jan30 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,007)Write a Review
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All reviewsdaily grillheavenly beddirect accessself parkinglocation is greatrooms are largebusiness centerhotel restaurantenjoyed my staybusiness tripgalleriaconferencevaletgymgaragestarbucksconvenience
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21 - 25 of 914 reviews
Reviewed 20 October 2017

The Westin Houston Galleria exceeded our expectations in every way. The rooms are spacious, attractive, clean, and comfortable. The food is delicious and the staff is amazing. In particular, Melanie Jiro went above and beyond to create an exceptional guest experience for our family. She...More

Thank dnm96
Response from Mark W, General Manager at Westin Galleria Houston HotelResponded 21 October 2017

Thanks for the feedback, I was delighted to read that you enjoyed the newly renovated guestrooms and more importantly that Melanie's exceptional service has made you a loyal Westin supporter. I will ensure to share the feedback with Melanie as I know your comments will...More

Reviewed 15 October 2017

way over priced and they even have the temerity to charge for a package that i had sent to the hotel. breakfast is not in the hotel itself, but in the mall. parking is also not very convenient for an hotel in this price range.More

Thank Ianqatar
Response from Mark W, General Manager at Westin Galleria Houston HotelResponded 16 October 2017

Thanks for the feedback, the hotel does utilize UPS ( United Parcel Services) as its on site partner which handles the receiving and shipping of all packages at the hotel. They do charge a fee for receiving packages as they ensure that the package is...More

Reviewed 15 October 2017 via mobile

Firstly free parking! Great location for a tired family who has been on the road. Some went to pool, others to eat, some to shop Highly recommend Booked through bookings.com so price was very reasonable

Thank Cara G
Response from Mark W, General Manager at Westin Galleria Houston HotelResponded 16 October 2017

Thanks for the feedback! We do have a great many different things to do while at the hotel, it looks like your family covered off most of them. I hope we'll see you back in the near future..

Reviewed 14 October 2017

Stayed here for a week during a Conference. Excellent location with the Galleria Mall connected to the hotel, with very good dining options. Room was great and the Heavenly Beds are Heavenly. The daily grill restaurant which serves breakfast is located at 3rd floor at...More

1  Thank haroonNV
Response from Mark W, General Manager at Westin Galleria Houston HotelResponded 16 October 2017

Greetings; Thanks for sharing your feedback, I was delighted to read that you enjoyed the Heavenly Bed, we get a great deal of very positive feedback about the beds, the beds are brand new and were all recently installed as part of the guestroom renovations,...More

Reviewed 13 October 2017

The hotel is located within the Galleria Mall which is a great advantage for shopping, eating and free parking. THe rooms are modern and well maintained. THe lobby is currenlty under renovation which makes that area not very friendly. A big minus during my visit:...More

Thank cavzmg
Response from Mark W, General Manager at Westin Galleria Houston HotelResponded 16 October 2017

Greetings; I was delighted to read that you enjoyed the newly renovated guestrooms and the convenience of the Galleria Mall. I do apologize about the miss-step on our part pertaining to having your room serviced during your stay. The hotel offers a program called "...More

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134567183
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Internet
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$139 - US$337 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#33 Luxury Hotel in Houston
#125 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$139 - US$337 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#33 Luxury Hotel in Houston
#125 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (187)
Room & Suite (162)
Pool & Beach (24)
Dining (14)
Hotel & Grounds (104)
Bathroom (16)
Business Centre & Event Rooms (9)
Questions & Answers
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Tenderminded1430
21 June 2016|
Answer
Response from Juan Pablo M | Reviewed this property |
I am sorry, I didn't get the change to go to the pool this time and Front desk didn't informed us anything
0
Votes
Sadie'schoice
28 January 2016|
AnswerShow all 13 answers
Response from Tutu1973 | Reviewed this property |
Daily grill right outside hotel in mall is a great place. Like a little walk?? Go to ice skating rink downstairs to La Madeline .
1
Vote
Room Tips
"Top floor but dont expect any views"
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"Higher floors give You a great view ."
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"The Front Desk Staff (Melanie Jiro, in particular) will help you determine the best room for your needs."
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"Ask for Westheimer side."
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