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Westin Galleria Houston Hotel

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Westin Galleria Houston Hotel
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936 Reviews from our TripAdvisor Community

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Saint Paul, Minnesota
Reviewed 4 days ago NEWvia mobile

I found a good deal on this hotel through hotwire, for my first time in Houston. There is absolutely NO way I would pay 290 dollars for this place. My husband and I are in a room with ONE full size bed.. If this is a queen, it is a very small queen. The room is old & outdated. There...

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Helpful?
Thank Sierra Renae R
Management response:

Greetings Sierra Renae R, Thank you very much for your feedback! We greatly appreciate when guests take the time to leave a review about their experience. I was disappointed to read about your most recent experience at the hotel fell short of your expectations. As you know that we are currently refreshing our rooms. We hope to have the opportunity...

Columbus, Mississippi
HOTEL’S FAVOURITE REVIEW
Reviewed 13 February 2017

The Westin Galleria is a very nice property. The accommodations are very good. Rooms are clean and beds are comfortable. The rooms are very quiet as well. Staff is friendly and helpful. Concierge desk is supply of several papers.

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Helpful?
Thank John D
About Hotel's Favourite Review
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings John D, Thank you for taking the time in providing us feedback regarding your most recent stay at the Westin Galleria Houston. We are delighted to receive a perfect 5 star rating! We sincerely appreciate your praise regarding our personable staff as well as our comfortable Heavenly beds and adequate cleanliness. If your travels bring you back, we hope...

Washington DC, District of Columbia
Reviewed 2 weeks ago via mobile

I have stayed at this Westin before and thought it was quite good. This time around was a big disappointment. To be frank they probably shouldn't have even had my room in rotation - the tub was full of chips and so was the toilet seat. I didn't even know that toilet seats did that. But beyond that, the service...

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Helpful?
Thank JEPCda
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings JEPCda, Thank you for your feedback regarding your recent stay at the Westin Galleria Houston. I would like to offer my sincere apologies for the less than enjoyable experience. We often pride ourselves in high quality service, but it is apparent we fell short of our commitment. We appreciate your continuous loyalty and regret to know the maintenance of...

Boston, Massachusetts
Reviewed 2 weeks ago

Good location - esp. if you have meetings in this part of town. Staff was polite at check in. Good restaurants nearby - esp. the Pappas Bros steakhouse highly recommended. Would stay again given the SPG points.

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Helpful?
Thank Lupo2007
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings Lupo2007, We sincerely appreciate your valuable comments on your most recent stay with us. We are pleased to hear our convenient location in the Galleria area elevated your experience and our hospitable staff accurately reflected our commitment in providing a well-cared for stay. It fills us with joy the nearby Pappas Bros restaurant was to your satisfaction and sincerely...

San Francisco, California
Reviewed 3 weeks ago

The Galleria is just at the inner loop right off the 610. The hotel is housed at the Galleria Mall so shopping and spa is a must. There's multiple dining choices close by the hotel but there are limitations to venturing as Houston is really spread out and you will need a rental car. The hotel is average definitely recommend...

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Helpful?
Thank Benjamin L
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings Benjamin L, Thank you for taking the time in reviewing our property. I apologize your experience was not up to the expectations you have come accustomed to as with our sister property the Westin Oaks Houston. I can assure you this was not the experience we envisioned our guests to have and sincerely apologize we failed in making this...

Reviewed 3 weeks ago via mobile

I prefer Westin Oaks, when called room service since it was not a full meal they stated they would bring up water & lemon & failed to do so. Also, purchased a night at Westin oaks & they were way more friendly & automatically asked if we were spg members while this hotel did none of the above.

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Helpful?
Thank Michelle G
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings Michelle G, Thank you for providing us with valuable feedback regarding your most recent stay at the Westin Galleria Houston. I am dishearten to know the level of hospitality you received at our property was not to the standard you have come to know of our brand. As a valued SPG member, we thrive in exceeding your expectations and...

Reviewed 3 weeks ago via mobile

We were attending a dance convention within the hotel. Hotel is just plain for the price. The entrance to the hotel is very tight and congested. Not welcoming at all. It is attached to the mall and parking a nightmare and no directions as to how to get back to the hotel from the parking garage that is also shared...

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Helpful?
Thank Annette B
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings Annette B, Thank you for providing us with your valuable candor regarding your most recent stay at the Westin Galleria Houston. I regret to know this experience was short from being truly delightful. Due to our convenient location in the mall, there are some challenges that include the congested parking spaces on the weekends. However, we encourage the use...

Wellington, New Zealand
Reviewed 4 weeks ago

Just stayed here on the Wednesday before Superbowl for one night before flying back to New Zealand. Houston was jam packed and pumping. Used starpoints, got the lowest grade room I'd say, it was on the 4th floor looking into not a lot except an outdoor area near the pool. Room was fairly tired. But I did like the location...

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Helpful?
Thank yeowon
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings yeowon, Thank you for providing valuable feedback on your recent stay at the Westin Galleria Houston. I am delighted to know the convenient location was able to make this a serene visit with most businesses being within proximity. I sincerely regret to know there are no plans to visit us once more. I would hope, once our renovations are...

Auckland Central, New Zealand
Reviewed 4 weeks ago

My husband and I stayed in Houston for a night on our way to the Carribbean and again for two nights on the way back and our travel agent suggested this hotel because we like the Westin brand, and we love to shop. I have to say, apart from the Waterfall monument not far from the hotel, we did not...

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Helpful?
Thank JJLuvsHotels
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings JJLuvsHotels, We appreciate your valuable feedback regarding your recent stay at the Westin Galleria Houston. We are delighted to be awarded a high ranking on our convenient location! It fills us with joy to know the accessibility to the mall and 24 hour in-room service items were to your liking. As our valued member, we hope to welcome you...

Warwick
Reviewed 17 February 2017 via mobile

Stayed here again for 2 nights. If you need a bit of room in your room then it's perfect. The decor and general upkeep could do with a bit of attention but it's in a great location. And the staff are super friendly. If you need access to shopping then this place is perfect for you. I had a room...

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Helpful?
Thank Tom R
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings Tom R, Thank you in taking the time to provide us valuable insight regarding your most recent stay at the Westin Galleria Houston. It fills us with joy for the perfect 5 star rating! We appreciate your kind recognition on our friendly staff and convenient location. We strive to maintain a refreshing experience and feel ecstatic to know we...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Galleria Houston Hotel

Address: 5060 W Alabama St, Houston, TX 77056-5801
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: €145 - €328 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Westin Houston
Houston Westin
Hotel Style:
#33 Luxury Hotel in Houston
#125 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Galleria Houston Hotel staff and other travellers.
7 questions
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Questions? Get answers from Westin Galleria Houston Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room closer to the elevator means less walking as the complex is vast”
  • Double Room
  • Dated restroom
  • View of the pool
  • Bathroom
  • Cityview
  • Double Room
  • Double Room
  • Dated bathroom
 of 5 bubbles 391benjaminl, 1 Mar 2017 | Read review
“Don't choose a room at all. Stay somewhere else.”
 of 5 bubbles reyeskr, 30 Jan 2017 | Read review
“rooms on high floor - I enjoyed the workout room which included a spin bike”
 of 5 bubbles Kari04151970, 18 Jan 2017 | Read review
“book early (4+ weeks in advance) to get favorable rates.”
 of 5 bubbles 494zafars, 30 Dec 2016 | Read review
“Higher floors have great city/skyline views.”
 of 5 bubbles Tracytravelsfun, 14 Dec 2016 | Read review
5 of 5