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The Lancaster Hotel

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Traveller (370)
Room & Suite (237)
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Overview
  • Excellent83%
  • Very good12%
  • Average2%
  • Poor1%
  • Terrible2%
Travellers talk about
“jones hall”(69 reviews)
“lion's den”(33 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
4 Star accommodation
All hotel details
Additional information
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Reviews (1,504)
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1,458 results
Traveller rating
1,198
176
32
21
31
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LanguageEnglish
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1,198
176
32
21
31
Show reviews that mention
All reviewsthe theater districtjones halllion's denhouston symphonyhobby centerboutique hotelwithin milesvalet parkingfree shuttle serviceheart of downtownwonderful hotelfavorite hotelmile radiuscorner roombed was very comfortablethe entire staffdefinitely stay here again
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1 - 5 of 1,458 reviews
Reviewed 13 June 2018

As a resident of Houston, this is our favorite "stay-cation" hotel. My husband requested a night here last August for his birthday, along with a play at the Alley Theater - which is just across the street. So glad we came before Harvey interrupted our...More

Thank Mary M
Response from LancasterManagement, General Manager at The Lancaster HotelResponded 29 June 2018

Dear Mary, Thank you for the review and for sharing your experience with the online community. We love that you chose The Lancaster for your husband’s birthday stay-cation in Houston’s Theater District. We strive to provide the very best service to each and every guest....More

Reviewed 13 February 2018

As a native Houstonian I have only stayed at the hotel a few times for special events in the theater district, but I have enjoyed he Lancaster Grill and Bar countless times. We have always had great service, food, and drink. It is a long-standing...More

Thank Robert L
Response from LancasterManagement, Social Media Coordinator at The Lancaster HotelResponded 14 February 2018

Hello! Many thanks for stopping by and sharing your experience. We value your loyalty and can't wait to have you return once the hotel is back in operation. We anticipate reopening this summer. Stay tuned for more updates. Sincerely, Michelle M., Social Media Coordinator

Reviewed 24 December 2017

I stayed here with my girlfriend, due to its location to another event in the area. Immediately upon my arrival I was greeted with friendly valet staff, complimentary champagne, and a pleasant check-in. I have stayed at a few 5 star hotels, and several motels...More

Thank Brian W
Response from LancasterManagement, Manager at The Lancaster HotelResponded 4 January 2018

It was an honor to host you and we thank you for referring your friend. The Lancaster is such a warm and welcoming property and we are glad that you noted this. Many thanks for sharing your experience with the online community. Sincerely, Michelle M.,...More

Reviewed 16 December 2017

August 2017: Our second time staying there. In town for a "Summer Chills" play at The Alley. An even-better experience than our first stay. Were in a lovely, elegant suite with a great view. Adelina, the person who was at the front desk when we...More

Thank Janlda
Response from LancasterManagement, Manager at The Lancaster HotelResponded 4 January 2018

Thank you for your comments and feedback. Yes, we suffered damage due to hurricane Harvey and we are currently in the rebuilding process and plan to open in the summer of 2018. It was a pleasure to host you! Sincerely, Michelle M., Social Media Coordinator

Reviewed 30 November 2017 via mobile

We'd been in Houston for a week already, at a fancy new hotel a few blocks away but had to change for our last night in town before heading back to Australia. We honestly just booked the Lancaster because of the cheaper price but once...More

Thank Maiyella
Response from LancasterManagement, Manager at The Lancaster HotelResponded 4 January 2018

Wow - reading this review truly puts a smile on our face. Most guests, if not all of our guests, share the same experience as you and can't wait to come back. We strive to exemplify the very best customer service and quality in the...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Laundry Service
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$222 - US$415 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Houston
#2 Centrally Located Hotel in Houston
#3 Business Hotel in Houston
#7 Great View Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$222 - US$415 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Houston
#2 Centrally Located Hotel in Houston
#3 Business Hotel in Houston
#7 Great View Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (370)
Room & Suite (237)
Dining (21)
Amenities (13)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Chaix D
1 October 2017|
AnswerShow all 4 answers
Response from LancasterManagement | Property representative |
We will be closed through early 2018.
0
Votes
Pumpkingal
5 September 2017|
AnswerShow all 6 answers
Response from LancasterManagement | Property representative |
We will be closed for the foreseeable future due to damage sustained during Hurricane Harvey. We will have updates on our website and social media. Thanks for understanding.
0
Votes
aubspl
19 June 2017|
AnswerShow all 7 answers
Response from Tclichti | Reviewed this property |
We stayed in the grand executive suite. We had coffee pots in each bedroom and a refrigerator in the main hallway, but no microwave.
1
Vote
Room Tips
"Hotel is in downtown, request higher room to avoid possible traffic noise."
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"I like the corner rooms on the front of the hotel."
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"Higher floors are quieter."
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"Sixth floor was quiet, but not much view, unless you like a parking lot."
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