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The front desk staff were especially helpful and friendly. The are pet friendly which is always a plus for me. The hotel was just really really old. Needs major upgrades. They were repairing the front entrance and you dousing drive through to bring in your...More
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 21 August 2013
Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Houston Brookhollow.
I am glad to hear that you found the front desk staff to be helpful and friendly, I do apologize for any inconvenience while the hotel...More
This hotel is old and in bad need of updating. It feels like a 2.5 star struggling to be a 2.0 star.
Upon arrival, I politely established my platinum status and very politely requested an upgrade for the three nights we'd be there, but was...More
1 Thank Gent47
Response from IHGCare, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 1 September 2013
Thank you for taking the time to share your experiences. We value you as an IHG Rewards Club Platinum Member and your opinion is very important to us, as it helps us identify areas in need of improvement. We apologize for any inconveniences...More
I stayed here for 1 night in August 2013. This hotel is very aged with zero signs of a single renovation. I only stayed one night because I checked out early and went to a near by Hilton. I originally had a 4 night reservation....More
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 15 August 2013
Thank you for taking the time to comment on your recent stay at the Crowne Plaza Houston Brookhollow. I am glad that you enjoyed the hotel team members. Our goal is to make your stay as comfortable as possible.
There are plans to renovate the...More
My wife and I recently stayed at the Crown Plaza Hotel on the Northwest Freeway in Houston, and were most happy with the staff and accommodations. We were at a Bowling tournament for the Buzzard club of America and the C.P. was our host hotel....More
Thank Bill D
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 9 August 2013
Thank you for taking the time to write about your recent visit to the Crowne Plaza Hosuton Brookhollow.
I am very pleased to hear that you had a wonderful stay at the hotel. The hotel team enjoyed hosting your group. I have past on your...More
Stayed at the Crown Plaza for business. The hotel has seen better days. Although it is a large hotel, there was only one employee visable when I walked in the door for my evening arrival. It had the feel of motel in a small town....More
Thank Bill S
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 6 August 2013
Thank you for taking the time to comment on your recent stay at the Crowne Plaza Houston Brookhollow.
I am glad to hear that you found the hotel staff to be friendly/ There are plans to renovate the hotel in the near future and will...More
US$72 - US$125 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#88 Business Hotel in Houston
Non-Smoking Rooms ,
Number of rooms
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