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Crowne Plaza Houston - Brookhollow

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Crowne Plaza Houston - Brookhollow
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517 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Houston - Brookhollow
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Showing 502: English reviews
Meridian, Mississippi, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 July 2013

The first leg of our trip took us from Meridian, MS to Galveston, TX to see relatives! This was great.....but real adventure set in when we made the trek from Galveston up I 45 all the way over to NW Houston.......my Mississippi travels do not provide me much practice in the multi lanes of the Houston freeways.....mercy....so much traffic, so... More 

Helpful?
1 Thank Belinda M
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your recent stay to Crowne Plaza Houston Brookhollow. I agree with your comments on the Houston traffic, but was happy to hear that our team was able to provide you with good driving directions. I have passed on your comments to Henry Strait and congratulated him on a "job well done"... More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 July 2013

We thoroughly enjoyed our stay at this hotel. We were there for an overnight getaway. From the time we walked into the door until the time we left after eating breakfast, all the stafff we enteracted with were very cordlal and attentive. Especially, Mr. Henry Strait, who greeted us at the concierge desk when we arrived. We were very impressed... More 

Helpful?
1 Thank Patience1818
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your positive recommendations concerning the Crowne Plaza Houston Brookhollow. I am extremely pleased to hear that hotel team was cordial and attentive. I have passed your words to the entire hotel team and stressed the importance of this experience. Again, thank you taking the time to share your hotel experience. David Comerota General Manager More 

hinokisnow
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 June 2013

This hotel has been updated and certainly has some nice things (nightly reception, good continental breakfast, and shuttle services to area locations every thirty minutes). My problem with the stay was the mildew smell in my room. I got a headache every day of my weeklong stay from it. I mentioned this to the front desk staff and they did... More 

Helpful?
Thank hinokisnow
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your feedback on your recent stay at the Crowne Plaza Houston Brookhollow. I am inspecting your room to ensure that the room is up to standard. Also, I am discussing the matter in which your concerns were handled. Agian, thank you for your feedback. David Comerota General Manager More 

Mobile, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2013

I wanted to complement the staff of this hotel, I was there for a training class, I wanted to mention Rita Washington, she was there at my check in and there at my check out. First class employee. The entire stay was very pleasant and I would return for a pleasure trip.

Helpful?
1 Thank Danadis
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your recent stay at the Crowne Plaza Houston Brookhollow. I have shared your comments with Rita Washington and congratulated her on a job “well done". Our team is committed to providing friendly service to our guest. I hope you think of our hotel on your next visit to Houston. David Comerota... More 

Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2013

I've stayed at the Crowne Plaza Houston many times on business and it has always been a restful stay. The Staff is always helpful, Rita, Raquel, and Megan are great. The rooms are clean and the location is convenient.

Helpful?
1 Thank Kenny T
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I was very happy to hear that your experience with our front office team was enjoyable. I have shared your comments with the entire hotel team. It is our goal to provide this experience to all of our guests. Thank you for your feedback and look forward to meeting you on your next visit to Houston. David Comerta General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 June 2013

Megan and Rita that were at the front desk treated us so wonderful and also I can't remember the other lady's name they were all so helpful and always smiling. I felt like I had just made new friends for a lifetime. I will recommend the Crowne Plaza Brookhollow to anyone staying in Houston. Thank y'all so much. We celebrated... More 

Helpful?
1 Thank KarenWag59
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to give special recognition to Megan and Rita. I know that they appreciate your kind words. I look forward to your next visit to the Crowne Plaza Houston Brookhollow. David Comerota General Manager More 

Dayton, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 June 2013

Overall our expectations were surpassed by the level of professionalism and service we received. To be specific, the manager on duty, Henry Strait, constantly went above and beyond to help us. Even when our flights were cancelled and had to come back he immediately had our room ready and even gave us vouchers for free breakfast just to help ease... More 

Helpful?
1 Thank VisitorHouston
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I have personally reviewed your comments with Henry Strait. I appreciate his service to our guests and it is thoughtful for you to give him special recognition. I hope that you will consider the Crowne Plaza Houston Brookhollow when returning to Houston. Again, thank you for comments. David Comerota General Manager More 

Maryland
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 June 2013

This facility is lovely and very comfortable. My room was clean and well-maintained, anbd the AC worked very well. Amenities are excellent, all the way down to a terry bathrobe for Priority Club members (free to join). Desk staff was friendly and helpful, shuttle within a 5 mile radius helped with transportation needs. I didn't use the pool, but my... More 

Helpful?
1 Thank JanWMaryland
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your kind words concerning your recent stay at the Crowne Plaza Houston Brookhollow. Our goal is to provide our guest's with an enjoyable stay throughout the hotel. I will share your comments to the entire hotel team and will recognize the hotel team efforts. Again, thank you for staying at the Crowne Plaza Houston Brookhollow. David Comerota... More 

Corpus Christi, Texas
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 June 2013 via mobile

I stay at the Crown regularly, and I am considering changing. I love the pool, the friendly happy hour and the friendly staff, but the quality of the room is lacking. Bathroom wall paper is peeling, stains on carpet, old smelling. Somehow my priority number was not listed, and I believe I had a much inferior room as a result,... More 

Helpful?
1 Thank berlyc
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your recent stay at the Crowne Plaza Houston Brookhollow. Our goal is to provide a quality experience for all of our guest. I am reviewing your comments with the entire hotel team. Again, thank you for your feedback. David Comerota General Manager More 

Lewisville, Texas
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 June 2013

I've stayed at this hotel at least 6-7 times. There used to be a manager there that always made us feel welcomed and upgraded our rooms when we came for basketball tourneys. Upon her leaving, I still received stellar service until this weekend. I made the reservation thru central reservations and used AAA rate and my entertainment rate. I was... More 

Helpful?
Thank kortina
IHGCare, Guest Relations Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Dear kortina, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. It sounds like we fell below your expectations. We take all reviews positive and negative very seriously, and your feedback will help us improve for... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more   less 

Additional Information about Crowne Plaza Houston - Brookhollow

Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: €72 - €133 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston
Hotel Style:
#88 Business Hotel in Houston
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Questions & Answers

Questions? Get answers from Crowne Plaza Houston - Brookhollow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“End unit with balcony was nice.”
 of 5 bubbles intlmale2016, 1 Dec 2016 | Read review
“Choose another hotel!”
 of 5 bubbles Stefie972, 16 Nov 2016 | Read review
“the balcony room was wonderful”
 of 5 bubbles tedg201662, 20 Oct 2016 | Read review
“Make sure you have a microwave and fridge in room otherwise it doesn't make a difference”
 of 5 bubbles ednewton67, 21 Aug 2016 | Read review
“ask front desk”
 of 5 bubbles ChristinaandT, 6 Jun 2016 | Read review
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