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Crowne Plaza Houston - Brookhollow

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529 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Houston - Brookhollow
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Showing 514: English reviews
Luanda, Angola
Reviewed 24 February 2014

Phenomenal customer service I stayed there for just over 2 months and I couldn't complain the staff made me feel at home.On my previous travels I have stayed at some highly rated hotels but their customer service wasn't up to C.Plaza,Brookhollow standards.Leon,Stanley,Rita,Crystal,Henry,both Lisa',Walter,Raquel and so on...Top people I will see you soon.Sorry I couldn't say goodbye...I don't do goodbyes.

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Helpful?
Thank Rogerio C
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I enjoyed hearing that you felt comfortable at the Crowne Plaza Brookhollow. The hotel team is committed to providing excellent service and a pleasant atmosphere. The hotel team is looking forward to your return in the future. Dave Comerota General Manager

Missoula, Montana
Reviewed 20 February 2014

Nice people and very easy and eager to help you out. Worked with a Kay Jarman and she is FANTASTIC!!!!! Can not recommend this place enough. I have an option in most cities I travel to but in Houston, Texas there is only one. Crowne Plaza, Brookhollow.

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Helpful?
Thank Mark K
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your stay with us. I am pleased that you found the hotel team helpful. I have recognized Kay Jarman for for efforts and used this as an example for others. Again thank you for your feedback. Dave Comerota General Manager

Canada
Reviewed 19 February 2014

I stayed at this hotel on a family vacation.Overall, we were satisfied with our stay although I wouldn't say there was terribly much that wowed us about the stay. The Crowne Plaza has the bones of a great suburban hotel, but it is in need of a freshening up... some parts of it look a bit neglected. Things I liked:...

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Helpful?
Thank patrolman_pete
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment about your stay with us. Your feedback is very valuable to our hotel team. Your comments have been shared with the hotel team in an effort to make improvements. Thank you Dave Comerota General Manager

Houston, Texas
Reviewed 15 February 2014

Checked in on 2/14/14 , the room was very clean & comfortable. Location was great, had many restaurant options. When leaving on 2/15/14 at 10:00am the front desk clerk was very friendly & made sure to ask if we had a good stay. Will definitely be returning to this location.

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1Thank Smedina926
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your kind comments on your stay with us, we are glad to hear that everything was to your satisfaction. We strive to ensure that all guest are made to feel comfortable and welcome. We look forward to hosting your next visit to the Houston area. Dave Comerota General Manager

Perryton, Texas
Reviewed 12 February 2014

Front desk Henry, Rita, Megan and Raquel are the greatest and at the Bar Andrew took good care of me and the drivers Lisa, Stanley and Walter I stay here around 200 + days a year because of the staff.

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Helpful?
Thank Charles C
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to personally recognize so many of the hotel team members. I appreciate your loyalty to the Crowne Plaza and you are always a pleasure to have with us. I look forward to your continued patronage and serving you in the future. Dave Comerota General Manager

Augusta, Georgia
Reviewed 8 February 2014

STAFF is very nice and accommodating and they have a good chef for events - HOWEVER these are is ONLY positives - This place is in desparate need of MAJOR renovations - carpet worn, bathroom is horrid - tub had attempt at a patch job still there was a huge hole between drain and the patch where you can see...

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Helpful?
Thank GATRAVELER69
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your stay with us. I’m glad to hear that the staff was accommodating and friendly and that you enjoyed your food. We are aware that we are an older property and there are upgrades scheduled to be completed in the coming months. We hope you will reconsider giving us another try...

kaufman, texas
Reviewed 4 February 2014

rooms were clean and very comfortable. Hotel staff was top notch taking care of every need and request like a full service hotel would do. I could tell the hotel was remodeled at some point, and although they did an OK job, a few additional touches would really set the place to looking like the price it commands. (I.e. frames...

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Helpful?
Thank travelhuni
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your comments concerning your recent stay with us. I am happy to hear that you enjoyed your stay and that the hotel team was able to accommodate your request. I hope you will consider the Crowne Plaza Houston Northwest on your future trips to Houston. Thank you Dave Comerota General Manager

Duluth, Minnesota
Reviewed 15 January 2014

And their kids aren't very good looking... Humor aside, this hotel consists of a newer central tower that is not unlike many high priced, low service suburban hotels that bear the Holiday Inn name. Except this one is passing itself off as a Crowne Plaza. But the tower is built in the middle of a 1970s era motel where all...

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Helpful?
Thank MoccasinMike
IHGCare, Guest Relations Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Dear MoccasinMike, Thank you very much for taking the time to share your comments online. We strive to ensure all of our guests needs are met and we are pleased to know that the service you received and your room accommodation were to your liking and contributed to making your stay that much more comfortable. Please accept our deepest apologies...

New York City, New York
Reviewed 5 January 2014

Overall, a very good experience. -Service provided by Manager Henry Strait at check-in was outstanding - he was friendly, personable, and attentive. He went out of his way to accomodate our large family in adjoining rooms, going to the effort of placing us in a quieter, less trafficked area of the hotel, as to minimize disturbances/noise. -Hotel has overnight security...

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Helpful?
Thank P K
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your stay with us and I'm glad to hear that your issues were promptly taken care of to your satisfaction. We look forward to hosting your next visit to the Houston area. Thank you Dave Comerota General Manager

Houston
Reviewed 25 November 2013

Beautiful hotel... very comfortable, nice rooms. Beautiful view. Great location on the freeway. Close to several restaurants also close to the theatre... But what made it the best was the desk staff , Crystal. She was very helpful. She was always pleasant. When she spoke she called my name. Made suggestions on things to do for the weekend.

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Thank 111ejb
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to give us feedback on your stay with us. I am thrilled to hear that you found the accommodations comfortable and the staff pleasant. Crystal has been a great asset to our team and I have passed along your praise so she will know the efforts do indeed have an impact. We hope to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more   less 

Additional Information about Crowne Plaza Houston - Brookhollow

Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: €77 - €151 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Number of rooms: 294
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com and IHG so you can book your Crowne Plaza Houston - Brookhollow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston
Hotel Style:
#88 Business Hotel in Houston
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Questions & Answers

Questions? Get answers from Crowne Plaza Houston - Brookhollow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“10th floor”
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