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Crowne Plaza Houston - Brookhollow

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Traveller (95)
Room & Suite (58)
Pool & Beach (5)
Overview
  • Excellent47%
  • Very good24%
  • Average15%
  • Poor7%
  • Terrible7%
Travellers talk about
“henry strait”(40 reviews)
“front desk”(135 reviews)
“older hotel”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
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Additional information
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (564)
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Traveller rating
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All reviewshenry straitfront deskolder hotelroom ratefreewayconferenceshuttle
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201 - 205 of 548 reviews
Reviewed 1 October 2014

After an exhausting and awful travel through the highway work zone in Houston, Texas, we were glad to finally get to our destination. Mr. Henry Strait at the front desk could see how stressed we were. He was extremely friendly and was very accommodating. We...More

Thank Ben L
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 3 October 2014

I want to thank you for taking the time to share your experience at the Crowne Plaza Brookhollow. I am very glad to hear that Henry was friendly and helped you during your check in process. Our goal is to provide an enjoyable experience and...More

Reviewed 30 September 2014

This facility was great! Customer service from Rita Washington and Henry (last name)? was exceptional. Very friendly staff, always attending to any need or request that I had with efficiency and a smile. The facility is clean. Work out facility is small but met my...More

Thank rjkonicki
Reviewed 29 September 2014

I stayed last weekend in Sep. Upon check in I noticed many channels on TV didn't work. Front desk assured me they would work by next day. They didn't. In fact, many channels (including CBS) didn't work my entire stay but for a few mins...More

Thank Zain H
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 3 October 2014

Thank you for taking the time to comment about your stay at the Crowne Plaza Brookhollow. I apologize for any inconvenience that you encountered during your stay. The issues with the TV channels have been corrected. The hotel team will continue to monitor the reception...More

Reviewed 26 September 2014

This hotel was the worst hotel that we have stayed in. We got bug bites from the beds and when we pulled back the covers the top sheet had dry blood on it. Extremely bad hotel. The floor (carpet) was even dirty. When we told...More

Thank wsmith30336
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 1 October 2014

I am truly sorry to hear about your stay at the Crowne Plaza Houston Brookhollow. The hotel team has procedures to check bed linens and I assure you this is an isolated case. I am unaware of any bug problem occurring in the hotel. I...More

Reviewed 13 August 2014

Front desk personnel (Crystal) was wonderful and a very pleasant personality. Marta, server she was so helpful and busy! If there's a Catering Manager Award for the year, it should be awarded to Mr. Christopher Paschal. Christopher coordinated and carefully planned my 50th birthday party....More

Thank C M
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 15 August 2014

Thank you for your comments concerning Crystal and especially about your wonderful experience with Christopher. I am proud of these individuals and will share your comments with the entire hotel team. I hope you will consider hosting future events at the Crowne Plaza. Dave Comerota...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Wheelchair Access
Shuttle Bus Service
Room Service
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$76 - US$125 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Best Value Hotel in Houston
#88 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$76 - US$125 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Best Value Hotel in Houston
#88 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (95)
Room & Suite (58)
Pool & Beach (5)
Dining (1)
Business Centre & Event Rooms (4)
Questions & Answers
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Room Tips
"Don't stay here until they are finished renovating. There are no real views here and it's on a noisy..."
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"Everything was above and beyond beautiful and amazing the staff was incredible and went above and beyond..."
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"The event space is huge and beautiful and they added an Italian Gazebo in the pool area!"
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"The room was nice and cool as soon as I walked in which was perfect for me after a long long drive."
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