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Crowne Plaza Houston - Brookhollow

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Traveller (95)
Room & Suite (58)
Pool & Beach (5)
Overview
  • Excellent47%
  • Very good24%
  • Average15%
  • Poor7%
  • Terrible7%
Travellers talk about
“front desk”(135 reviews)
“room rate”(6 reviews)
“freeway”(20 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
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Additional information
Offers from Crowne Plaza Houston - Brookhollow
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Rooms
30 Sep1 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (563)
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1 - 5 of 547 reviews
Reviewed 26 July 2018

Stayed here late June for 4 nights for a conference. The hotel is under major renovations and the property outside looks like a disaster and a dump. Inside the hotel there was plastic sheeting hung up like a tunnel leading from the lobby to the...More

1  Thank Heather T
Response from John Q, Manager at Crowne Plaza Houston - BrookhollowResponded 27 July 2018

Thank you for taking the time to leave a review. I’m sorry for any inconvenience you may have experienced. Notifications with regards to Hotel Renovation including the pool is listed on our website. The hotels does not offer complimentary coffee which is why you don’t...More

Reviewed 13 July 2018 via mobile

We lasted about 4 hours in this total dump. I can understand renovations needing to be completed (although other reviews have been talking about renovations for several years) but the fact that this “hotel” is operating in this manner is disgusting. Even from the outside...More

Thank Kahfii K
Response from John Q, Manager at Crowne Plaza Houston - BrookhollowResponded 15 July 2018

Thank you for your review. As mentioned on our Hotel Website our hotel is under a multi million dollar renovation In order to improve the condition of the hotel. I apologize that you did not have a good experience, our hotel inspects each and every...More

Reviewed 28 June 2018 via mobile

My husband and I checked in yesterday morning and the place is a total dump. First, the little girl at front desk doesn’t have the social skills to work at McDonald’s let alone a fake 3.5 Star IHG hotel. Lobby - filthy, front desk rude,...More

Thank Anjou R
Response from John Q, Manager at Crowne Plaza Houston - BrookhollowResponded 1 July 2018

Thank you for your review. I apologize that you did not have a good experience. Our hotel is currently undergoing renovation to improve the quality of our hotel. Again we are working so hard to renovate the hotel in a timely fashion so that our...More

Reviewed 22 June 2018

I'm sorry I'm having so much trouble getting this review to you it doesn't seem to want to send when I am done, it doesn't take me to where I need to enter my email and name I will try to do it once more...More

Review collected in partnership with this hotel
Thank LindaCavazos
Response from John Q, Manager at Crowne Plaza Houston - BrookhollowResponded 23 June 2018

Thank you so much for your review. We were honored to host Lauren’s Birthday Party! Exceeding expectations is what we aim to do. I will pass along your kind words to Fabian and the rest of the staff that worked to service your event. You...More

Reviewed 14 June 2018

Sara was a phenomenal blessing to my team and I as I launched 5 books and cra in a single year. It was my first major event and though the hotel was under construction she made sure that my event was a great and beautiful...More

Review collected in partnership with this hotel
Thank Drjennifergilbert
Response from John Q, Director of Sales at Crowne Plaza Houston - BrookhollowResponded 15 June 2018

Thank you so much for your review. I will be sure to pass along your comments with regards to Sara. It was such a pleasure to host your event! Thank you so much for your review and your business. We hope to see you again...More

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About
Description
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. ...More A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Golf course
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
Hotel Style
Best Value
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Contact Information
Hotel Style
Best Value
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Contact Information
Hotel Style
Best Value
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Photos
Traveller (95)
Room & Suite (58)
Pool & Beach (5)
Dining (1)
Business Centre & Event Rooms (4)
Questions & Answers
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Room Tips
"Don't stay here until they are finished renovating. There are no real views here and it's on a noisy..."
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"Everything was above and beyond beautiful and amazing the staff was incredible and went above and beyond..."
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"The event space is huge and beautiful and they added an Italian Gazebo in the pool area!"
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"The room was nice and cool as soon as I walked in which was perfect for me after a long long drive."
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