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I stayed at Crowne Plaza last year and had a very pleasant experience. This year, on the other hand, was extremely disappointing. (1) There was no sign posted, but after long waits, it became apparent only one elevator was running. (2) The breakfast buffet was...More
Thank Tammy B
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 4 weeks ago
Hello Tammy B,
Thank you for your feedback regarding your stay at Crowne Plaza Northwest-Brookhollow, TX. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. On behalf of the hotel, I'm sorry we fell below your expectation regarding...More
I was greeted with the warmest welcome ever by the hotel check in lady named Niecy Jackson when I came in. Every time I came in or out, she welcomed me back by name. Felt like family!! My room was huge and clean.
Noisy air conditioning, broken hot tub and overall disappointed in the overall experience. The bed was somewhat comfortable. The walls are thin so you can hear the traffic. I booked a poolside room on their website and they put us in the wrong room.
The room I received was spacious but needed lots of work. Windows on back wall were filthy and sheer was missing...just empty little hangers. Tiles were crumbling off wall in bathroom. We were charged a non-refundable pet fee for 'special cleaning' but I took a...More
I've given two stars purely because the room was ok - the rest of my experience was disastrous. First up,it's in the middle of nowhere and if you don't have a car the shuttle when running only does a five mile radius. The worse part...More
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 14 May 2017
Thank you for choosing our brand and going out of your way to leave us your insights. We regret to know that you have given us a unsatisfactory rating for our location and the service you received was below par. Rest assured our...More
US$73 - US$126 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#88 Business Hotel in Houston
Non-Smoking Rooms ,
Number of rooms
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