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Noisy air conditioning, broken hot tub and overall disappointed in the overall experience. The bed was somewhat comfortable. The walls are thin so you can hear the traffic. I booked a poolside room on their website and they put us in the wrong room.
I recently stayed at this hotel with a friend who was getting married. Everything was great! The gentleman at the front desk, Henry, was fantastic! I called him the day of the wedding, from the venue and explained that I forgot to grab my luggage...More
Thank Kendra K
Response from Larry B, General Manager at Crowne Plaza Houston - BrookhollowResponded 4 October 2016
Kendra...thank-you so much for taking the time to recognize one of our associates. It is always great to hear honest opinions from our guests good and bad. I will certainly let Henry know about your comments and the great guest service he rendered.
The room I received was spacious but needed lots of work. Windows on back wall were filthy and sheer was missing...just empty little hangers. Tiles were crumbling off wall in bathroom. We were charged a non-refundable pet fee for 'special cleaning' but I took a...More
I've given two stars purely because the room was ok - the rest of my experience was disastrous. First up,it's in the middle of nowhere and if you don't have a car the shuttle when running only does a five mile radius. The worse part...More
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 14 May 2017
Thank you for choosing our brand and going out of your way to leave us your insights. We regret to know that you have given us a unsatisfactory rating for our location and the service you received was below par. Rest assured our...More
I was here for a week on business. The spacious room was comfortable and nice to relax in. The breakfast was great every day. The dinners we had in the restaurant were ok, but not great. I would definitely stay again.
US$72 - US$133 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#88 Business Hotel in Houston
Non-Smoking Rooms ,
Number of rooms
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