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Four Points by Sheraton Houston Citycentre

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215 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Houston Citycentre
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Showing 200: English reviews
lumberton, Tx
Reviewed 29 March 2015

Stayed for a couples retreat held at the hotel. Rate for a king suite was very reasonable but hotel is showing its age. Cosmetic issues were seen throughout room and lobby but the AC was the best!!! It may have been noisy but I need white noise to sleep. Was located near elevator but we didn't really notice. Overall quiet...

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Helpful?
1Thank tdchambers
Megan L, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear tdchambers, Thank you for taking the time to share your honest review with us. We greatly appreciate your feedback because information like this is very helpful in pinpointing areas we can improve our hotel and services. Thanks again, and we hope to host you again should you return to the area in the future. All the best.

Greater London, United Kingdom
Reviewed 25 March 2015

the hotel is situated about 10 yards from the highway so road noise is a major issue. On top of this, the plumbing has issues - when either my sink tap or someone nearby was in use, the hammering noise was dramatic. Having requested and been assured I had been allocated a quiet room at checkin, I found the room...

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Helpful?
Thank Nigel B
Megan L, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear Nigel B, It’s always our priority to provide our guests with a comfortable and relaxing stay, and we are sorry we failed to provide you with a more enjoyable experience. Our General Manager, Juan Flores, would like to personally amend your stay. Should you like, please contact him directly at jflores@valenciagroup.com to discuss your stay further. Thank you for...

Reviewed 21 March 2015

Good: location; room size; friendly staff Bad: our AC unit was really loud Stayed here for two nights. The location is good due to access to 8 and 10. Easy walk over to Citycentre with lots of dining options (and shopping if you so desire). We were on the southeast side of the property, so the noise of the highways...

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Helpful?
Thank amATX512
Tx
Reviewed 11 March 2015

We unexpectedly found ourselves without reservations and a night to spend in this area. We walked in and asked for a room; we were welcomed and given a decent rate and a free upgrade by the front desk staff. The hotel has a great location next to CityCentre - you can walk there easily for dinner, shopping, or an upscale...

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Thank Ladylaz
Charlottetown
Reviewed 1 March 2015

We booked a room for the week because of the proximity to the Norris Conference Center. We arrived late after a long flight to find there were no dining options available after 10pm during the week. They upgraded us to a suite on the Starwood Floor with no additional charge. The room was very spacious but the pipes were outrageously...

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Helpful?
1Thank Sarah T
Megan L, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear Sarah T, We sincerely regret to hear you did not have an enjoyable experience during your recent stay. It’s always our team’s priority to provide guests with attentive service to make their stays more comfortable, and we apologize we failed to deliver you this promise. Please rest assured that your comments have been addressed to our team and properly...

Brielle, The Netherlands
Reviewed 13 February 2015

I stayed at this hotel for 10 days. This hotel is very near to the cross point of US10 and the Beltway (8). Because of this and if you have a room at the end of the hotel where it is very noisy. Ask for a room which not at the end of the hotel and facing the backside. The...

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Helpful?
1Thank Woet K
Megan L, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear Woet K, While we are happy you liked our comfortable guest rooms and free WiFi, we are sorry to hear you were not fully satisfied with your stay. We strive to provide our guests with a quiet environment so they can relax, and we apologize you were disturbed by outside noise from the highway. Thank you for writing us...

Charlotte, North Carolina
Reviewed 26 January 2015

I recently traveled to Houston, Texas for business and a little bit of pleasure. I stayed at this Four Points because it was right by Katy a Freeway and a fantastic shopping/dining area.The outside looked a bit dated but upon entering into the lobby it was obvious that it had been very nicely updated. We stayed on what was considered...

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Helpful?
2Thank JRenee1
Megan L, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear JRenee1, We are very sorry to hear you were disappointed with our hotel, and apologize you were disturbed by outside noise. Additionally, it is always our team’s priority to deliver professional and attentive service to our guests, and we are sorry this is not what you experienced throughout your stay. Please rest assured that your comments have been immediately...

San Francisco, California
Reviewed 25 January 2015

Decent hotel Has advantages being close to a lot of really good places to eat. Other than that, I didn't find anything special The heating / AC system in the rooms is terrible. The room doesn't have much amenities The staff wasn't particularly friendly here

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Helpful?
Thank L B
Megan L, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear L B, Although you loved our convenient location near many great local attractions, we’re disheartened to hear we did not meet your expectations. It’s our team’s goal to provide our guests with outstanding service to make a memorable stay, so we’re sorry this was not your experience and will address your comments with our team. Thank you for your...

Dallas, Texas
Reviewed 23 January 2015

I have written only favorable reviews for properties on Tripadvisor. This is the first unfavorable. This hotel is built as a tower and a few outside entrance "poolside" rooms. I was traveling with two women business colleagues. We were responsible for a company meeting that was booked through hospitality in the hotel. Upon arrival, we were placed in the "outside"...

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Thank 4458preston
Corpus Christi, Texas
Reviewed 19 January 2015

I stayed at the Four Points Hotel because it was very close to a conference that I was attending at the Norris City Centre, next door. There were some good things and many bad things about staying here, and I'll summarize them below. First, the "pro's". The staff at the hotel was very nice and very helpful. The desk clerk...

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Helpful?
Thank CCTexasKid
Megan L, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear CCTexasKid, Although we are happy to hear you encountered great service from our friendly team, we are disheartened that you were ultimately dissatisfied with your stay. We apologize for the complications you encountered with your shower, and we wish we were aware of this issue while you were on property so we could have immediately corrected the issue. Additionally,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Four Points by Sheraton Houston West offers a great location on the corner of Katy Freeway and Beltway 8 (Sam Houston Tollroad) nearby the Memorial City Mall and Memorial Hermann Hospital. ... more   less 

Additional Information about Four Points by Sheraton Houston Citycentre

Address: 10655 Katy Fwy, Houston, TX 77024-1002
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: €84 - €193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Houston Citycentre 3*
Number of rooms: 171
Reservation Options:
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Also Known As:
Four Points By Sheraton Houston, Memorial City Hotel Houston
4 Points By Sheraton Houston, Memorial City
Four Points Houston
Houston Sheraton
Houston Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Houston Citycentre staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Houston Citycentre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“do not stay in the Bungalows”
 of 5 bubbles 703tonyr, 22 Mar 2017 | Read review
“"Higher floors have less A/C unit noise"”
 of 5 bubbles Raindropranch, 27 Jan 2017 | Read review
“There are apparently two styles of rooms...the Tower and then the "outside" rooms as the desk agent referred to them. Choose Tower.”
 of 5 bubbles revenueguru, 27 Sep 2016 | Read review
“Ask for the tower and an updated room.”
 of 5 bubbles JeffS56, 28 Aug 2016 | Read review
“ask for frig, not standard”
 of 5 bubbles sister6foot3, 23 Jul 2016 | Read review
5 of 5