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Hilton Houston Plaza/Medical Center

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Hilton Houston Plaza\/Medical Center
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570 Reviews from our TripAdvisor Community

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Showing 555: English reviews
Linlithgow, United Kingdom
Reviewed 2 days ago NEW

3 days no wi-if is crippling when I need to work. Staff were friendly and tried to be helpful though what can they do when for 3 days only single elevator operates and NO WI-FI. Advised Monday the engineers are working it, yet Wednesday late afternoon they arrived whilst I enquired AGAIN.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank GFClyne
College Station, Texas
Reviewed 5 days ago NEW

A lot of people rely on a good internet connection for work and to keep up with friends and loved-ones. For it to be down for at least 24 h is showing apathetic indifference to the guests. I think the problem might not have been the signal, more the system to extract every last dollar from the guests who don't...

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Helpful?
Thank burgess2017
Nashville, Tennessee
Reviewed 5 days ago NEWvia mobile

Stayed 2 nights here on business. Not the best Hilton I've ever stayed in. Staff was extremely nice. There is recent renovation with some of the "busiest" carpet I have ever seen in the hallways (careful if you're prone to seizures!). Needs outlets next to the bed for charging phones, which most of us also use as our alarm clock....

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Helpful?
Thank 7jr1
United States
Reviewed 6 days ago NEW

The Hotel appears to be undergoing renovations, which caused severe delays with check-in and other problems with the rooms such as phone service. Staff throughout seemed like they were first day on the job. Room next to mine ordered room service, and dirty tray and plates remained in the floor of the hallway outside their door for over 2 days...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank K1228IUandrewd
Sharonda S, Front Office Manager at Hilton Houston Plaza/Medical Center, responded to this review

Dear Guest, We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay....

Dallas, United States
Reviewed 6 days ago NEW

Clean, great staff, well kept. Staff was friendly and made sure I had everything I needed. It is within walking distance to museums, parks, university. Would highly recommend the hotel to anyone wanting to visit the downtown houston area. Great value. Secure - door locked after hours, buzzed in by staff. Will go back.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank jamesmG4351AM
Saint Louis, Missouri, United States
Reviewed 1 week ago via mobile

This Hotel is not only the Worst Hilton that I have ever stayed at, but it is the worst hotel that I have ever stayed at by far! 1.Brown Stains on the Toilets 2. Non Functioning Wi-Fi 3. Non Functioning TV and Satellite 4. No hot water 5. Mold Aroma 6. Stains on Carpet 7. Stains on Bed Sheets 8....

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Helpful?
1Thank Gary B
Sharonda S, Front Office Manager at Hilton Houston Plaza/Medical Center, responded to this review

Dear Guest, Thank you for taking the time to share your experience about your recent stay at the Hilton Houston Plaza/Medical Center Hotel. We sincerely appreciate your feedback and we’re very sorry our rooms, service and hotel did not meet your expectations. We have addressed your concerns with the appropriate departments. Once again, we are sorry for your experience and...

San Francisco, California
Reviewed 1 week ago

I had no choice but to stay there because my trip was paid for, but this is a really poor property. It looks and feels its age. From a sad lobby, one working elevator, air-conditioning going out, terrible wi-fi, if at all, single bath towels (excuse me?), single soaps in the bathroom, somewhat saggy mattress. To call this worse than...

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Helpful?
1Thank Jay S
Sharonda S, Front Office Manager at Hilton Houston Plaza/Medical Center, responded to this review

Dear Guest, Thank you for taking the time to share your experience about your recent stay at the Hilton Houston Plaza / Medical Center Hotel. We sincerely appreciate your feedback and we’re very sorry you were dissatisfied with our hotel. We want to thank you for bringing these concerns to our attention. Our department head is reviewing your comments to...

Phoenix, United States
Reviewed 1 week ago

The first time I stayed at this hotel was mid-summer. I stayed here because I'm a Hilton Honors member and it was close to where I had to work. The hotel at this time was undergoing "renovations". My room was humid, smelled terrible and the AC barely worked. The second and LAST time I stayed there... Fire alarm went off...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank E7094TPrandyc
Sharonda S, Front Office Manager at Hilton Houston Plaza/Medical Center, responded to this review

Dear Guest, Thank you for taking the time to share your experience about your recent stay at the Hilton Houston Plaza/Medical Center Hotel. We sincerely appreciate your feedback and we’re very sorry you were dissatisfied with our hotel. We want to thank you for bringing these concerns to our attention. Our department head is reviewing your comments to ensure they...

Joshua, Texas, United States
Reviewed 1 week ago

WiFi did not work anywhere in our room. WiFi worked fine in the hotel lobby. When WiFi did work, it was free to me as an HHonors member. The reservation offer I responded to claimed there would be a walk-in double nozzle shower in the main suite bathroom. There was only a standard bathtub with one shower nozzle in the...

Review collected in partnership with Hilton Hotels & Resorts
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Thank theodores303
Dallas, Texas, United States
Reviewed 2 weeks ago

It occupies the top 11 floors of a building in the medical center complex. You can self-park in the garage or valet. Staff and room were very nice. It was a rare cold day in Houston and the lobby and restaurant were very cold; most people in the restaurant had coats on. The lobby and restaurant are tiny and that...

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Thank Dallasoenophile

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hilton Houston Plaza/Medical Center hotel is located in the heart of the Texas Medical Center, the largest medical facility in the world, and is on the doorstep of Rice University. We offer complimentary shuttle service around the extensive medical center complex and surrounding areas.Our rooms and 720-sq.ft. suites provide views of the Houston skyline, and we host two onsite dining options for your breakfast, lunch and dinner needs. ... more   less 

Additional Information about Hilton Houston Plaza/Medical Center

Address: 6633 Travis St, Houston, TX 77030-1308
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: €108 - €261 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Houston Plaza/Medical Center 3.5*
Number of rooms: 183
Reservation Options:
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Also Known As:
Hilton Houston Plaza Hotel Houston
Houston Hilton
Hotel Style:
#67 Romantic Hotel in Houston
#143 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Houston Plaza/Medical Center staff and other travellers.
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Questions? Get answers from Hilton Houston Plaza/Medical Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't ask for one with a wifi connection, you may be wasting your time”
 of 5 bubbles burgess2017, 18 Jan 2017 | Read review
“Corner suites are the best!”
  • Living Room in King Suite
  • View from 19th floor
 of 5 bubbles longhornjz, 17 Jul 2016 | Read review
“If you must stay here ask for a room facing Rice University”
  • Grab bar in shower
  • Cracked tile
  • Brown water from the tub
  • The most bizarre room I have ever seen with the decor to match
  • Old and smelly AC units
  • Stains on walls
  • Old mirrors
 of 5 bubbles ERORl, 8 Jul 2016 | Read review
“City view!”
 of 5 bubbles JocelynGordon, 4 Jun 2016 | Read review
“Great views on the west side (even numbered rooms).”
 of 5 bubbles Sage_Traveler2, 17 May 2016 | Read review
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