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Crowne Plaza Houston River Oaks

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1,579 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Houston River Oaks
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Showing 1,508: English reviews
Paradis, Louisiana
Reviewed 9 October 2013

Really nice and comfortable rooms great priority club very accommodating got us rooms when none were available downtown service very friendly food very good in restaurant and Mandy is adorable. Jerry at the front desk is very accommodating.

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Helpful?
Thank Titan_12345
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Titan_12345, Thank you so much for taking the time to write such a nice review!! We are honored that you chose CPRO for your hotel choice in Houston and thank you for being an IHG member!! It's nice to hear that you love our hotel, staff and location! It is our pleasure to assist you and we look forward...

Spring, Texas
Reviewed 9 October 2013

My husband and I stayed here and were really impressed. Not only was it a beautiful hotel, but the staff was exceptional. The concierge Ms. Bates was extremely knowledgeable about the area and had a delightful personality. She helped us locate a local restaurant for dinner along with various ideas for local nightlife. We only stayed for a night, but...

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Helpful?
Thank Jessica B
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello JessicaB, Thank you so much for choosing the CPRO for you and your husband's staycation!! Its nice to hear that you enjoyed your night out in Houston and that Mandy was able to give you some great recommendations!! We appreciate your review and we look forward to taking care of you again! Best Regards, Debbie Hollier

Birmingham, Alabama
Reviewed 6 October 2013

This Hotel makes sure that every time we come to Houston, TX for my husbands medical check-ups that we are as comfortable as Possible.....From making sure we have extra pillows because my husband has to sleep elevate, checking in on us to see if we need anything, making dinner reservations and giving us discount coupons to these restaurants, and the...

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Helpful?
Thank MelissaandJimmy
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello MelissaandJimmy, WOW!!! Reviews can't get any better than yours!! Thank you so much for taking the time to share your story! We know that you and Jimmy's situation is difficult and it is our pleasure to take care of yall!! I am thrilled to hear that our whole staff goes out of their way to make you feel at...

Reviewed 2 October 2013

I walked in without a reservation and was greeted by Jerry at the front desk who promptly offered me a very fair rate. Mandy the concierge was very friendly and attentive as well. I had heard good things from others who have stayed here. I look forward to coming back again soon.

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Helpful?
Thank BMWTTU
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello BMWTTU, Thank you so much for taking the time to share your comments. It's nice to hear that Jerry and Mandy took such great care of you during your recent stay! We love to reach out to all guests and make sure they have the best stay possible. I will pass on your gracious compliments to Mandy and Jerry....

SF Penninsula
Reviewed 1 October 2013

I've been doing a lot of business travel recently to Houston. Generally, I stay downtown; however, I was pleasantly surprised with my accommodations and the fabulous service last week at the Crowne Plaza Houston River Oaks ! Mandy Bates, the concierge manager, has a real handle on the local restaurants. I told her what I was looking for - Good...

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Helpful?
Thank Flyanbfree
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello flyanbefree, Wow!!! Thank you for writing such an amazing review! We are honored to hear that it was your first time staying with us and that you will be returning!! I am thrilled to hear that Mandy was able to make some great restaurant suggestions. She has tons of knowledge when it comes to the city and she loves...

Amersham, United Kingdom
Reviewed 1 October 2013

We have stayed in Crowne Plazas in the past, and have generally found them to be good hotels to stay in, but this one left much to be desired. When we arrived, there were discarded food trays outside a number of doors on our floor, and spilled food by the lift. It looked like someone had had a messy party...

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Helpful?
2Thank Hairyscot1314
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello hairyscot1234, Thank you for your candid comments on your recent stay! I was disappointed to read that our hotel did not meet your expectations. It saddens me to hear that you left unhappy. I have sent you a private message in hopes to get the detail of your reservation so I can investigate your complaints. I would love for...

Reviewed 29 September 2013

We had a very nice stay, no complaints. Our room was great. The bed was very comfortable, flat screen TV, amenities, wi-fi, and easy plug-ind to find for your phone. The concierge, Mandy, was very helpful in finding our way around town! They had a full breakfast buffet as well with everything you'd like: fresh fruit, waffles made to order,...

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Helpful?
Thank Amswaff
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Amswaff, Thank you so much for your gracious comments on our hotel, staff and services!! It's nice to hear that our hotel not only met your expectations but exceeded them. We appreciate yo taking the time to share your comments and we hope to have yo back very soon! Best Regards, Debbie Hollier

Houston, TX
Reviewed 29 September 2013

Stayed here recently for an interview in the medical center. I got an amazing deal on Priceline and was overall pleased. Unfortunately as of September 2013 there is some freeway construction that makes the entrance a little harder to get to. Additionally they are doing some work on the parking garage elevators. The staff was mostly cordial. The hotel seems...

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Helpful?
Thank fallingleaf21
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello fallingleaf, We appreciate you sharing your feedback on your recent stay. I apologize that you misunderstood our hotel shuttle schedule. We do have a set schedule for the galleria and the medical center which is about 5 miles from our hotel. We do also offer a shuttle to go anywhere within a 3 mile radius. I am disappointed to...

Reviewed 28 September 2013 via mobile

I stayed here for a job interview. Overall I had a great stay. The staff was courteous and helpful and the room was clean and comfortable. My only complaint is that usually the shower was not very warm. I'm not sure why that was but it was more then a minor annoyance as it wasn't comfortable enough to shower in....

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Helpful?
Thank Alarrimo
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Alarmino, Thank you for your candid comments on your recent stay. I sincerely apologize for the inconvenience that you experienced with your water. We take all complaints seriously and I hope that they were able to adjust your shower handle immediately to resolve the problem. It's great to hear that other than that you enjoyed our staff and hotel....

Austin, Texas
Reviewed 28 September 2013

We visited the hotel a couple weeks back and it was a great experience. The staff was great from walking in and being greeted by Mandy, to our waitress at breakfast. If there was any slight issue, they were there in a heartbeat to make sure your stay was amazing. Highly recommend this hotel for a stay in Houston.

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Helpful?
Thank bbmagee
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello bbmagee, Thank you for your review and recommendation! It's great to hear that you had such a great stay and that Mandy took such great care of you. We appreciate your comments and we look forward to your return! Take Care, Debbie Hollier

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Come and discover the best location in Houston! The Crowne Plaza Houston River Oaks is centrally located in the center of it all! You are a short ride to the Galleria area, the Texas Medical Center, Reliant Park, Toyota Center, Minute Maid Park, the George R. Brown Convention Center and the Central Business District. There are also dozens of restaurants and nightlife in walking distance or take the hotel shuttle anywhere in a 3 mile radius. Guest rooms are very spacious and well appointed with microwaves and micro-fridges in every room. Throughout our hotel, you will encounter eclectic yet elegant design. Comfortably relax in restyled conversation areas and let us take care of you with warm Texas hospitality. To enhance your stay please know that we are prepared to cater to your every need, and we are proud to offer the Sleep Advantage, Quiet Zone & Guaranteed Wake Up Call programs to help ensure you get the best sleep possible and start your day right. For your business needs you can count on complimentary High-Speed Wireless Internet throughout the hotel, a full service business center, complimentary shuttle service to nearby offices and coffee in the lobby. The Crowne Plaza Houston River Oaks is located near Greenway Plaza, Occidental, Koch Industries, Chevron, Fugro, University of Houston, Rice University, TSU, Houston Baptist University to name a few. We look forward to serving you. ... more   less 

Additional Information about Crowne Plaza Houston River Oaks

Address: 2712 Southwest Fwy, Houston, TX 77098-4607
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: €86 - €171 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston River Oaks 3.5*
Number of rooms: 354
Reservation Options:
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Also Known As:
Crowne Plaza Houston River Oaks Hotel Houston
Hotel Style:
#49 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Houston River Oaks staff and other travellers.
8 questions
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Questions? Get answers from Crowne Plaza Houston River Oaks staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“our rooms were exellent”
 of 5 bubbles alanw19532017, 4 Mar 2017 | Read review
“Ask for a higher level room if you like looking at the views at night of the skyline”
 of 5 bubbles Foodpoet, 10 Feb 2017 | Read review
“view to midtown free shuttle, great location.”
 of 5 bubbles , 9 Feb 2017 | Read review
“Stay as High up as possible facing the City...Beautiful!”
 of 5 bubbles 596micahp, 7 Feb 2017 | Read review
“The "type of trip" question above, was Medical, cancer treatment at M.D. Anderson. . Tom M. from S.C.”
 of 5 bubbles tommB2876KU, 2 Feb 2017 | Read review
5 of 5