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Eventhough it is still under renovations due to the hurricane damage, the staff was super friendly to me and my mom who needed special assitance, rooms are older but nice, beds are great and very comfortable, for some reason the water from shower wasnt hot...More
Thank Chio R
Response from Ashley B, Public Relations Manager at Holiday Inn Houston Hobby AirportResponded 26 December 2017
We appreciate you taking the time to share you and your family's experience with us. We are pleased that everyone had fun and enjoyed their stay. We look forward to your return.
The hotel has some damage from the hurricane that they are working to repair and that is understandable. But the rooms appear to be in need of renovation due to age. There was rust, pitting, and corrosion on the bathroom fixtures. The toilet seat was...More
Thank Paul S
Response from Ashley B, Public Relations Manager at Holiday Inn Houston Hobby AirportResponded 28 November 2017
Thank you for taking the time to complete this review and tell us about your stay. It is always our mission to ensure every guest has a positive, memorable experience and I am sorry to hear we fell short in this instance. Please accept our...More
I normally stay at and love a nice Holiday Inn.
Granted they have gone through a hurricane and flooding but this place is run down.
Yes the bottom floor is being renovated due to flooding and I suppose that’s why they have no running elevators,...More
Response from Ashley B, Public Relations Manager at Holiday Inn Houston Hobby AirportResponded 30 October 2017
Thank you for taking the time to tell us about your stay. It is always our mission to provide a positive, memorable experience for all of our guests and it is clear we have fallen short of our goal in this instance. Please accept my...More
This hotel was flooded in the hurricane and doesn't have finish flooring or sheetrock a few feet up from the floor on the whole first floor, but is surprisingly ok. The second floor was fine and smelled great. If you miss a connection and need...More
Thank Mary U
Response from IHGService, Guest Relations Manager at Holiday Inn Houston Hobby AirportResponded 21 October 2017
Dear Mary U,
Thank you for sharing your impressions of your recent stay with us.
I am very happy that you have acknowledged our efforts to refurbish our hotel after the hurricane. We strive to provide the best possible service as well as experience and...More
My husband and I stayed here for one night because of an air connection back to our hometown. Holiday Inn Reservations failed to notify us that the hotel had flooded during Hurricane Harvey so arriving here late at night and discovering there was not an...More
Thank Diane U
Response from Ashley B, Public Relations Manager at Holiday Inn Houston Hobby AirportResponded 13 November 2017
We appreciate your feedback and we will certainly look into improving the areas you highlighted. We are grateful for your business and we look forward to serving you again.