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We stayed for 2 nights, decided on this hotel because it is only 4 months old that it would be super clean. On the second night we were watching TV when we saw roaches running down the wall from behind picture to the power modem...More
We requested early check-in and upon arrival were informed that they were unable to accommodate our request. They locked our bags up for us and the hotel shuttle took us to a nearby restaurant and when we returned, still 2 hours early they were put...More
Thank Leslie H
Response from Ashley B, Public Relations Manager at Holiday Inn Houston Hobby AirportResponded 5 July 2017
Thank you so much for sharing your excellent experience at the Holiday Inn Houston Hobby Airport with the rest of the world! We are grateful to have had you as our guest and we hope we have the opportunity to welcome you back again soon.
We arrived at 9:30pm and we had to call three times to ask for the hotel shuttle to pick us up. We ended up taking the Marriott hotel shuttle bus because the holiday Inn shuttle all never came at all. When we arrived at the...More
Nearly a year ago Hurricane Harvey devastated homes, businesses and lives. Many businesses are still trying to recover and rebuild. This hotel is one of them. According to a hotel employee the property suffered much damage and they are doing a complete remodel. They post...More
Holiday inn by hobby airport...The worst customer service ever! The employee who checked us in, Martha, was very rude and argued for 10 minutes that we didn't have a park and stay reservation and we couldn't leave my car there without paying more. Finally after...More
Thank A TripAdvisor Member
Response from Holiday I, General Manager at Holiday Inn Houston Hobby AirportResponded 16 April 2018
I apologize for the inconvenience you had at the hotel. Hotel is in full renovation after the damages of hurricane Harvey.
Beside renovation employees proper training is also on top of the list. An extensive training is also under way.
Please give us a chance...More