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    DoubleTree by Hilton Hotel & Suites Houston by the Galleria

    5353 Westheimer Rd, Houston, TX 77056-5474
    +1 855-605-0318
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    3/12/2017 4/12/2017
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    US$134
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    Traveller (149)
    Room & Suite (80)
    Dining (12)
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    Overview
    • Excellent56%
    • Very good20%
    • Average11%
    • Poor7%
    • Terrible6%
    Travellers talk about
    “double tree” (43 reviews)
    “front desk” (72 reviews)
    “full kitchen” (15 reviews)
    Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Kitchenette
    Concierge
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Shuttle Bus Service
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria
    Special Offer: Breakfast for $1
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    Rooms
    3 Dec4 Dec
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (615)
    There are newer reviews for DoubleTree by Hilton Hotel & Suites Houston by the Galleria
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    21 - 25 of 584 reviews

    Reviewed 2 weeks ago via mobile

    Really comfortable stay with the commodities of an apartment, awsomee staff members & balcony with a view yall are to leggit! Can’t thank yall enough always grateful always appreciate everything thank you!! 🌓✌🏽

    Thank Alejandro O
    Reviewed 2 weeks ago via mobile

    We like Doubletree Inns and often select them on our trips. Last night we stayed at the Galeria hotel for our business stay. On arriving, we were surprised at the lack luster reception we were given by the valet staff. No welcomes, no smiles and...More

    1  Thank Dockroll
    Response from Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 2 weeks ago

    Hi Dockroll, Thank you for sharing your review of your experience with us in uptown Houston. We're glad you found your guestroom clean and were able to enjoy our food and beverage offerings. However, we are surprised at your comments regarding the service you received...More

    Reviewed 3 weeks ago

    I stayed for around 14 days at the hotel. Experience was really nice. From the front desk to bartenders all people are always with smile in their faces and ready to give any support needed. Will go again. Thanks to all.More

    Thank rcafiero
    Response from Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 2 weeks ago

    Hi rcafiero, Thank you for sharing your review of your experience with us at DoubleTree Houston Galleria. We're happy to hear that you enjoyed your 14 day stay and were able to relax at our bar. We've shared your compliments with the team and look...More

    Reviewed 3 weeks ago via mobile

    I stayed at this property for a few days for a conference and everything was great. I asked if I can get a high floor to get a better a view of the city, I know there’s a small chance I’m getting it since it’s...More

    1  Thank Mark 'n T
    Response from Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 2 weeks ago

    Hi Mark 'n T, Thank you for sharing your review of your experience with us in uptown Houston. As always, we are happy to hear that our team took the steps to ensure that you enjoyed an awesome experience and we're glad we could assist...More

    Reviewed 3 weeks ago via mobile

    If I could give this place ZERO STARTS I WOULD.....STAY AWAY!!!!!!!!!! Absolutely the worst experience at a Hilton hotel from the time I walked in to the time I left worst stay even. The staff is poor on customer service as well as communicating to...More

    Thank Briana M
    Royal Sonesta Houston Galleria
    1,156 reviews
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    1.2 km
     
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    639 reviews
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    Westin Galleria Houston Hotel
    996 reviews
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    Hotel Derek Houston Galleria
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    #144 of 518 hotels in Houston
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    About
    Awards & Recognition
    GreenPartner
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Shuttle Bus Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Outdoor pool
    Details
    • Price range
    • US$101 - US$229 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #25 Luxury Hotel in Houston
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 476
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Priceline, Travelocity, Hotwire, HotelsforEveryone, getaroom.com, HotelQuickly, TripOnline SA and Cancelon so you can book your DoubleTree by Hilton Hotel & Suites Houston by the Galleria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Texas >
    • Texas Gulf Coast >
    • Houston
    • Also Known As
    • Doubletree Suites By Hilton Houston By The Galleria Hotel Houston ,
    • Doubletree Hotel Houston ,
    • Doubletree Houston
    Add Photo Photos
    Traveller (149)
    Room & Suite (80)
    Dining (12)
    Pool & Beach (5)
    Hotel & Grounds (112)
    Business Centre & Event Rooms (16)
    Bathroom (12)
    Nearby
    Hotel Derek Houston Galleria
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    1.18 km away
     
    Hotel Indigo Houston at the Galleria
    639 reviews
    .45 km away
     
    Westin Galleria Houston Hotel
    996 reviews
    .43 km away
     
    Royal Sonesta Houston Galleria
    1,156 reviews
    1.16 km away
     
    Nearby Restaurants
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    The Capital Grille
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    .08 km away
    The Burger Palace
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    .19 km away
    Nearby Attractions
    The Galleria
    4,155 reviews
    .61 km away
    Water Wall
    1,074 reviews
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    A.D. Players
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    Ask a question
    Questions & Answers
    JESSE G
    12 March 2017|
    AnswerShow all 4 answers
    Response from 5353HOU | Property representative |
    relatively convenient- it is about 8 miles - 15 - 20 minutes by car.
    0
    Votes
    lunchpie
    Short story: Omg, I was walking from the front desk trying to get token for a wash. The Manager thought I was off the street and the manager called the police to put me out the Hotel. Long story: December 3, 2016. About 2pm The Manager On Duty ( and 3 other employees called the Houston Police to have me extracted from the hotel. Even thou I made it clear to them that I am and have been a guest in the hotel many time before. These 4 employees followed me about the hotel. One of them followed me into the men's room while I was sitting on the toilet. This went on for 20 - 30 mins then houston police showed up. Omg they called HPD! In the Lobby in front of guests the 4 of them and the police surround me in a attempt to subdue fashion. (at one point the office threatened to put hand cuffs on me) Finally the valet person who parked my car name Mrs. Treasure (African American woman) walked over close enough for me to see her. I then pointed to her for help. I spoke out "help me please, tell them you parked my car" Treasure assured them I was a guest. Just when I thought it was over the (MOD) Guest manager asked the officer to be sure I was a guest and escort me to my room. (My Laundry was still in the washer on the 2nd floor awaiting to be washed) when me and the officer got to the room I knocked on the door after 3mins or so my wife woke out of her sleep and opened the door. she was frightened when she saw me standing with the officer. We were so upset with what happened we cut our stay short and checked out. ‎OMG, I left my laundry in the washroom at the Doubletree. Class Action.
    12 December 2016|
    AnswerShow all 3 answers
    Response from lunchpie |
    Not True sir, I did give my info, more than once and even after I did, your manager didn't believe me. She had HPD to escort me to my room. So please stop trying to cover this mistake and start providing adequate customer... More
    0
    Votes
    SuzyTexas2step
    26 November 2016|
    AnswerShow all 3 answers
    Response from williamscott1129 | Reviewed this property |
    We didn't notice any smoke smells in the a/c ducts in either bedroom or living room. i do think in the bathroom there is a small duct that runs between all floors and someone could have been smoking in their bathroom above... More
    1
    Vote
    Room Tips
    "clean rooms very spacious"
    Read review
    "Rude customer service Mr Johnson"
    Read review
    "Choose a high floor for the view and get a suite with at full kitchen as they are larger and reasonably..."
    Read review
    "choose the highest floor, great views especially the North side"
    Read review
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