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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

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DoubleTree by Hilton Hotel & Suites Houston by the Galleria
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259 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel & Suites Houston by the Galleria
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Showing 246: English reviews
Reviewed 3 weeks ago

The front deck staff were super nice and helpful. Easy self-parking and valet-parking. Location is awesome, close to everywhere! Walking distance to the mall and tons of restaurants. Will definitely come back next time I visit Houston!

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Helpful?
Thank Jun W
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for sharing your review of DoubleTree Houston Galleria. We see that our convenient location, just steps from the Galleria and countless options for dining and entertainment made your stay even more enjoyable. The team appreciates your feedback on their attention to detail and helpful, friendly service. We look forward to your next visit to Houston and meeting all...

houston, United States
Reviewed 3 weeks ago

I was moved to two different rooms experiencing the same issues and had their maintenance staff come and check the unit and was not resolved. Very uncomfortable stay and dissatisfied with service and attention.

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Helpful?
Thank Anna R
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Hi Anna R, Thank you for sharing your feedback on your stay with us in Houston. We regret to hear of the challenge you experienced regarding the air conditioning in your guest rooms during your stay. This is out of the ordinary to us and our engineering team has addressed this issue immediately. We apologize for any inconvenience and would...

Denver, United States
Reviewed 3 weeks ago

Stayed here for a work trip and the rooms were clean, updated, and large. Perfect for working on the computer after work, relaxing and everything in the rooms was new and updated. Staff was amazing and went above and beyond to make me feel comfortable and meet my needs. Better than other hotels in the area because the rooms are...

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Helpful?
Thank R7661GKjennifere
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for choosing DoubleTree Houston Galleria for your accommodations on your recent business trip. We appreciate your recommendations to our future guests on the excellent service you received and the compliments on our newly designed guest rooms and public space. We hope you'll be joining us again when travel brings you back to uptown.

Philadelphia, Pennsylvania
Reviewed 3 weeks ago

Make sure you double check your options where you may have to choose another location. The location is good but new paint and new carpet is all you will expect at this location. If your looking for an upscale location with new fixtures and nice lighting and ambiance select Carefully. Also know the rate is similar to locations within 2...

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Helpful?
Thank Kenneth G
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Hi Kenneth G, Thank you for sharing your review of your recent stay with us at DoubleTree Houston Galleria. We're pleased to read your comments on our excellent location, just steps from the Galleria and tons of options for dining and entertainment. However, we are surprised to read your comments regarding our guest rooms and public space. The team recently...

San Francisco, United States
Reviewed 3 weeks ago

From the moment I walked in, I was treated like I owned the place. The front desk agent, Haley, was lovely and went above and beyond to ensure that I enjoyed my stay. I was thoroughly impressed by the recently renovated guestrooms, which were HUGE. This is a wonderful option for anyone staying in the area for business or pleasure.

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Helpful?
Thank joni963
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for sharing your review of your stay with us in uptown Houston, joni963. We've shared your compliments on your memorable experience and the outstanding service you received from Haley and the rest of our team. We're thankful for your recommendations to our upcoming guests and look forward to welcoming you back again soon.

Reviewed 3 weeks ago via mobile

Nice location well maintained hotel V bad service at reception Good service at restaurant and room maintenance Not even a bottle of water at check in I asked for late check out - additional ONE hour and was told it will be additional charge (i am HH silver), really surprising Call for help, it takes ages for someone to show...

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Helpful?
Thank Muhammad M
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Hi Muhammad M, Thank you for taking the time to share your review of your experience with us at DoubleTree Houston Galleria. We're thankful for your comments on our convenient location , in close proximity to the Galleria, and the service you received at our on property restaurant. To ensure all of our guests are able to check-in on time,...

Baton Rouge, Louisiana
Reviewed 3 weeks ago

I was not pleased with my stay this weekend. I booked 2 rooms for the weekend and figured i would receive enough keys for each guest to have 1. When i arrived i was only given 1 room key even though i told them 4 people would be in the room. I wasnt aware that the other 3 would have...

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Helpful?
Thank X7065JBrobertp
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for sharing your feedback on your stay with us in uptown Houston. The safety of our guests at our hotel is our number one priority. As a precaution for all of our patrons, we do require any additional room guests to sign in with security. We apologize for any inconvenience and hope you will understand that we must...

Reviewed 3 weeks ago

This hotel was beautiful! The rooms were updated and we had a huge walk in shower as well as a nice size balcony with a must see view of the city. The room was so big and the bed was super comfy! Even though the hotel was filled it was quiet and felt as if we were the only ones...

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Helpful?
Thank F5599EGandreaw
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for sharing your review of stay with us in uptown Houston, F5599EGandreaw. Your feedback on our well appointed, spacious, and comfortable suites is valuable to us and our future guests. We're proud that you've picked our convenient location, just steps to the Galleria, as your new go-to when visiting Houston. Join us again soon!

Memphis, Tennessee
Reviewed 3 weeks ago

The location is perfect for whatever it is you would like to do! If you go make sure you go to the Galleria Mall - anything and everything is in there! Staff are very pleasant and their breakfast is good too.

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Helpful?
Thank Dana H
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for sharing your review of DoubleTree Houston Galleria, Dana H. We're happy to hear that our convenient location was perfect for exploring the nearby shopping at the Galleria and taking in all the other local dining and attractions. We appreciate your feedback on our team's performance regarding service and the delicious breakfast you enjoyed on property. The team...

Reviewed 3 weeks ago

This hotel is beautiful and the rooms are great. I had a few minor issues but the staff made sure to go above and beyond in making it right! I arrived a little bit earlier than expected and my room wasn't ready, so they upgraded me to a suit! Sue was happy to make sure I had a room! Once...

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Helpful?
Thank Jessica C
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Hi Jessica C, Thank you for sharing your detailed review of your stay with us in uptown Houston. Our team works hard to ensure all of our guests enjoy a memorable experience and it's rewarding to read that all of our staff went above and beyond to achieve this goal during your stay. We appreciate your patience with the minor...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel and Suites Houston by the Galleria welcomes you to Houston, Texas. Our hotel offers travelers an unmatched experience with premier comfort and service. We are located in the heart of the Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are steps from the landmark Galleria Mall, featuring over 400 upscale shopping and dining outlets for your pleasure. Guests at our Houston hotel enjoy spacious, residential-sized suites, a swimming pool, and a convenient location near many of Houston's most exciting attractions. Business travelers will also enjoy a quick commute to the Central Business District, Hobby Airport, and George Bush Intercontinental Airport, all of which are just minutes away. In addition to our central location and legendary DoubleTree service, our Houston hotel features thoughtfully designed, spacious Suites and Deluxe Rooms and a wide variety of exceptional services. Relax with all the comforts of home and be close to all that Houston has to offer. ... more   less 

Additional Information about DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Address: 5353 Westheimer Rd, Houston, TX 77056-5474
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: €95 - €185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel & Suites Houston by the Galleria 4*
Number of rooms: 476
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Priceline, Travelocity, HotelTravel.com and Odigeo so you can book your DoubleTree by Hilton Hotel & Suites Houston by the Galleria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
Doubletree Hotel Houston
Doubletree Houston
Hotel Style:
#27 Luxury Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The suites are nice and come with kitchens, the higher floors are the best”
 of 5 bubbles ThumpJ, 5 Dec 2016 | Read review
“see notes in comments”
 of 5 bubbles 117mattt, 14 Nov 2016 | Read review
“Higher floors have great views of surrounding Houston area”
 of 5 bubbles P7302IDstevel, 11 Nov 2016 | Read review
“Ask for an upgrade to a suite. Wonderful spaces.”
 of 5 bubbles cowpolk, 27 Oct 2016 | Read review
“the best room i think its 2302 -2304 and the same thing until the 26 floor ,”
 of 5 bubbles , 28 Sep 2016 | Read review
5 of 5
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