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Doubletree Hotel Houston Downtown

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Doubletree Hotel Houston Downtown
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1,015 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Houston Downtown
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Showing 975: English reviews
Texas
Reviewed 1 week ago

We spent the night here so that we could be close to the New Year's party we were attending at the Petroleum Club. This is a great hotel to stay in downtown Houston for the price we paid. We loved checking in and obtaining our room key on our cell phones!!! We did go to the desk and while there...

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Helpful?
Thank Gimmy1040
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you so much for your feedback. I was particularly happy to hear that you experienced our digital key check in! I use it myself when I travel and you can't beat it for convenience and ease of use. Our goal is to exceed every guest expectation and it's nice to get feedback when we achieve that goal. I apologize...

Columbus, United States
Reviewed 2 weeks ago

We enjoyed our time at DoubleTree. The location is fine, while the service has always been one of the bests. It was my first time to try a digital check-in and digital key, and I would definitely recommend that!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank zhechuans
Militza O, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for taking the time to respond to this review. We are very happy you enjoyed your stay, the digital check-In & digital key. We take pride on how wonderful our team members are and the service they provide, we are thrilled you have experienced it. We hope to see you back soon!

Clear Lake Shores, Texas
Reviewed 3 weeks ago

Had bad experience with front desk staff and lost earring in room never heard back no phone Internet for 4 days was bothered 8am 4 times before 10 am by maid service departure was horrible. Bartender was pleasant. Fire alarm went off like crazy one day. Store never was opened had to take shuttle to get store items. Security was...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank D362GCmichelles
John-HiltonHelp, on behalf of the staff at Doubletree Hotel Houston Downtown, responded to this review

Dear carolyna1010t , Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and will reach out to you shortly to further assist. We hope...

Tomball, United States
Reviewed 3 weeks ago

Service is always great, price is always reasonable. An older hotel but it's still nicer than most. Staff is great, loved having free shuttle service. Came in handy more than one occasion. Needed an extra blanket and they came with it almost immediately, top notch!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank markrT9720NJ
Militza O, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you so much for such a wonderful review. We are overjoyed for all the kinds words regarding our team members and the service they provide. We will be renovating soon. We hope to see you back soon!

Magnolia, United States
Reviewed 4 weeks ago

This was a very nice hotel, it's a little old looking on the inside but nice. We really enjoyed the stay and spent a few hours in the bar area where we met some friends and the bartender was great.We will be visiting this hotel again soon.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Y2655CAcharlesg
Militza O, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for taking the time to respond to this review. We are very happy you enjoyed your stay.We will be updating and renovating very soon. We hope to see you back soon!

Austin, United States
Reviewed 15 December 2016

The hotel is nice. Room was clean. Staff was friendly. Cookie was good as always. Bed was uncomfortable and pillows offered no support. We did not rest well. There is not much room to pull in with your car and it seemed as the valet is mandatory. I thought the cost for parking was a little on the high side.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 939tawnyat
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for your feedback. I am happy to hear that you found our staff to be friendly and accommodating as well as a good overall impression of our hotel. I am sorry however, to hear that you did not rest well. All of our mattresses are pillow tops and should provide a wonderful nights rest. Due to limited parking...

Philadelphia, United States
Reviewed 12 December 2016

Hilton has done it right with this Houston facility. Rooms are spacious and well-designed. Dining and Social areas are open and very functional for social or business interaction. Conference areas are well lit and worked well for our group of 60.

Review collected in partnership with DoubleTree by Hilton
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Thank 342daleb
Militza O, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are very happy you enjoyed your stay and our facilities. Our event spaces are spacious and comfortable, great for conferences, meetings, weddings, social events etc. We hope you will keep us in mind if travel takes you back to Downtown Houston. We hope to see you soon!

Grapevine,
Reviewed 7 December 2016

I stayed in room 2020 and the roof leaked and showed water stains. The carpet has stains and appeared to not be cleaned. The staff is rude and seemed overwhelmed. I have photos to show everything listed above. Please save your money and stay somewhere else.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 937KC
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for taking the time to provide such valued feedback. Please accept my sincere apology for the condition you found in your room. My property operations director actually responded to this issue from your recent survey and has found and corrected the problem, so the next guest is assured of not having a repeat occurrence. I am particularly concerned...

Houston, Texas
Reviewed 7 December 2016

Excellent reception, good location, and thinking on staying at this hotel in 2017. Will also recommend this hotel to my friends and colleagues. The hotel had easy access and close to so many amenities

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank joseaI5092WC
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

WOW, thank you for your wonderful comments and detailed feedback! Recommendation to friends and colleagues is the ultimate compliment and I want you to know how much we genuinely appreciate your vote of confidence. It's something we work to secure, each and every day, with each and every guest. It's nice to hear when we deliver on our guest expectations!

Lafayette, Louisiana
Reviewed 7 December 2016

Spent my birthday weekend here. The experience was epic the hospitality was great I would definitely recommend this hotel and encourage anyone looking for a great experience this hotel is the one!!!!!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank annetteh641
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Happy Birthday and thank you for allowing us to take part in your special occasion! an "epic" hospitable experience is what we desire to deliver to all our guests. We're her for all of your special occasions, or if you just want a weekend getaway, we are here to accommodate you!

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Doubletree Hotel Houston Downtown

Address: 400 Dallas St, Houston, TX 77002-4777
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range: €125 - €282 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Houston Downtown 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Doubletree Houston
Houston Doubletree
Hotel Style:
#43 Romantic Hotel in Houston
#111 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Houston Downtown staff and other travellers.
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Questions? Get answers from Doubletree Hotel Houston Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It can be a little pricey, so try and find a deal. There isn't much around so its like a treat to stay here and relax.”
 of 5 bubbles droods, 16 Jan 2017 | Read review
“Take advantage of the shuttle service for transportation to and from downtown Houston attractions and restaurants.”
  • View from room 1223.
 of 5 bubbles SolaTravelGirl, 8 Jan 2017 | Read review
“Get the Hilton App and check in early”
 of 5 bubbles Gimmy1040, 7 Jan 2017 | Read review
“Rooms were good.”
 of 5 bubbles super502002, 30 Oct 2016 | Read review
“Had a road facing room which was very quiet and right on a corner. Not a lot of lighting in the room”
 of 5 bubbles deirdrem142, 28 Sep 2016 | Read review
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