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Doubletree Hotel Houston Downtown

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Doubletree Hotel Houston Downtown
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993 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Houston Downtown
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Showing 954: English reviews
Oklahoma City, Oklahoma
Reviewed 1 week ago

We had a great stay! Hotel and Staff was wonderful! Hotel was walking distance to everything we needed. We enjoyed our visit with family and friends at the Discovery Green Festivities! We look forward to stay here again! Love the COOKIES :)

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Helpful?
Thank Ladibuggs
Militza O, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for your feedback. We are very happy you got to experience how wonderful our staff is and our great location. We look forward to your next visit!

Houston, Texas
Reviewed 2 weeks ago

We chose this hotel because of the location to our wedding venue, the Julia ideson library. If I knew that it would take over 50 mins to check it. I would have gotten there at 2 and not 3. Lighting was terrible.

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Helpful?
Thank 207armandoc
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Congratulations on your wedding and thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience at check-in. We understand that getting married is quite an undertaking and a most joyful occasion. Our role should be to make your stay as as comfortable as possible and hassle free. We host numerous weddings throughout the year...

houston texas
Reviewed 2 weeks ago

Squeaking bathroom door, tired rooms, fairlure of staff to follow through on guest requests. Restaurant food is awful and service only slightly better. For the cost, one would expect more than they receive.

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Helpful?
Thank textam61
John-HiltonHelp, on behalf of the staff at Doubletree Hotel Houston Downtown, responded to this review

Dear textam61, Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. Please share any additional comments or suggestions with us any time. Additionally, we’re sorry the food quality didn’t meet your...

Reviewed 2 weeks ago

The location at Allen Center is excellent and the staff very professional. The breakfast buffet is excellent with a wide range of choices and there is also a large menu to go with very the excellent buffet. Downtown Houston is very sketchy at night so do not head toward main street. The exercise room is adequate but if you are...

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Helpful?
Thank Arthur W
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you so much for your detailed review. I could not have spelled out the advantages to staying with us any better! We appreciate your feedback and hope you will return soon, for another wonderful stay!

Reviewed 2 weeks ago via mobile

One of my favorite properties in the Hilton line is Doubletree. Family friendly, large well kept rooms standard upgrades for Gold Members, etc. I was excited about this trip since I would get to use the digital key. Upon arriving, we went straight to the room all worked well. However, the room is subpar. I might accept this quality from...

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Helpful?
Thank JustJamesus
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for your feedback. You are absolutely right that you can expect caring, attentive service and a family friendly reception, when you stay with us. I am sorry that your room did not meet your expectations. We work hard each and every day, to exceed our guest expectations and when we don't, we work even harder to "make it...

Reviewed 2 weeks ago

Hotel was a little tired and the room on the top floor was noisy from the street and from the next room - interesting happenings. Staff was excellent however I never received a receipt which was odd. Location is near lots of downtown things and close enough to the rest of Houston to make it easy to get in and...

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Helpful?
Thank arthurl897
Militza O, Manager at Doubletree Hotel Houston Downtown, responded to this review

I would like to thank you for taking the time to write this review. We will be updating soon. Hilton has gone green and we email receipts now, if you have yet to receive yours please let us know and we will send one immediately. We hope you will keep us in mind if travel takes you back to Downtown...

Stoke-on-Trent, United Kingdom
Reviewed 2 weeks ago via mobile

We arrived on a bus from New Orleans at 5.45am after no sleep! We went to the hotel expecting to leave our luggage and to come back at check in time later that day. Without us asking for an early check in, they provided us with a room immediately, and allowed us to check in 10 hours early!! It was...

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Helpful?
Thank Hannah H
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for your review. I was so pleased to read that we went above and beyond allowing you to check in early, considering your road trip. This is the type of rewarding experience that we strive to provide for all of our valued guests! Let me apologize for the billing errors and the lack of a quick response and...

Reviewed 3 weeks ago via mobile

I stayed at this hotel for the first time while on a business trip in Houston. I really enjoyed my stay in this hotel. The waitress in the breakfast restaurant was very friendly and was always keen to assist. I also enjoyed the digital key concept. I will definitely stay here again!

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Helpful?
Thank Colin B
Militza O, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you very much for your wonderful feedback! We are happy you enjoyed our digital key concept and that you got to experience how friendly our staff is. We look forward to your next visit!!!

Oregon, USA
Reviewed 4 weeks ago

Great location, excellent price and staff beyond incredible. It's the staff that makes this great place shine. Every single person we interacted with went above and beyond to make our stay enjoyable. Would stay again.

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Helpful?
Thank Mary_Oregon_10
Militza O, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are so happy you enjoyed our great location and experienced how wonderful our staff is, they really make the DoubleTree shine. We appreciate your kind words and will be sharing them with all the team members. We hope to see you soon!

Katy, United States
Reviewed 4 weeks ago

Stayed here with my wife to attend an event in downtown Houston. The location was great as we were just one block from our event. This is an average hotel and its age is showing. It got the job done, but nothing too special.

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Helpful?
Thank Matthew G
Militza O, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We will be doing upgrades and renovations soon. We hope you will keep us in mind if travel takes you back to Downtown Houston. We hope to see you soon!

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Doubletree Hotel Houston Downtown

Address: 400 Dallas St, Houston, TX 77002-4777
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range: €95 - €272 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Houston Downtown 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Doubletree Houston
Houston Doubletree
Hotel Style:
#43 Romantic Hotel in Houston
#111 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Houston Downtown staff and other travellers.
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Questions? Get answers from Doubletree Hotel Houston Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms were good.”
 of 5 bubbles super502002, 30 Oct 2016 | Read review
“Had a road facing room which was very quiet and right on a corner. Not a lot of lighting in the room”
 of 5 bubbles deirdrem142, 28 Sep 2016 | Read review
“Corner rooms in the triangle probably aren't the best for families or more than 2 people.”
 of 5 bubbles itstherooster, 11 Sep 2016 | Read review
“Ask for a room that faces the office buildings' view, not the parkway”
 of 5 bubbles afreebing, 17 Jun 2016 | Read review
“Know parking is $30/night”
 of 5 bubbles Sailright, 12 Jun 2016 | Read review
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