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The staff here is just exceptional! We arrived late on a Saturday, after eleven hours in the car with a cranky two year ago old - three generations of exhausted women! From Rosa and Ms. Alexander at the front desk to the young woman who...More
This was a great place to stay for me, considering I was on a business trip and didn't have my family. It's not an area you would want to be walking around especially after dark, but it's not a TERRIBLE area. There are a lot...More
I stayed at this hotel for several weeks. Every staff member is professional, very friendly, and helpful. A special shout out to the manager Ms. Alexander who was so helpful and sensitive to the needs of my family during a trying time. Valencia at "the...More
I encountered a misunderstanding with the booking of my reservations and ask to speak with a manager. Ms Alexander the manager on call handled my concerns without hesitation or irritation. When traveling I always stay in A Marriott and with this type of excellent customer...More
Every staff member was incredibly friendly and helpful! Simply the best hotel stay I have ever had. Every issue I had was addressed with a smile, trouble with the wifi?? Fixed, leaky faucet?? Fixed, quickly and with attention to detail. The Bistro was especially excellent,...More
US$54 - US$171 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
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Courtyard By Marriott Houston Brookhollow Hotel Houston ,
Hello. We were looking forward to staying here (we have a reservation), but then I saw the latest reviews, and now I'm worried. There are no recent positive reviews. The good reviews are several months old. Also, the photos worry me (although the professional photos look lovely, I've learned not to trust those). The guest photos tell a very different story and show a different-looking room from the professional photos. So what will our double-bed room really look like? Also, what will the bathroom look like, and specifically, the tile in the shower?
10 October 2014|
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Response from CYBrookhollowGM | Property representative |
The rooms were all renovated last year with new carpet, paint, window treatments, furniture and lighting. I can assure you that the professional pictures are an accurate representation of our hotel. Being an older building... More
The rooms were all renovated last year with new carpet, paint, window treatments, furniture and lighting. I can assure you that the professional pictures are an accurate representation of our hotel. Being an older building, the most common complaint about our bathrooms is that they are smaller than those built in hotels currently. The tile mentioned in the picture was from one of our accessible rooms, and is not in any other room. And, that room tile has been replaced since the picture was taken. I can understand your question about reviews, but it is the nature of reviews that negative reviewers are more likely to post their experiences and opinions. Since completion of our renovation, our guest service scores are up over 20% year over year. We should solicit more reviews to insure the good outweigh the bad reviews, so thank you for bringing this to my attention. If there is anything else that you would like to know, or if I may be of further assistance, please feel free to contact me directly at 713-688-5001. Thank you for your question! Chris Pomilla, General Manager
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"ask for a room facing the courtyard/pool, away from 610"