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Courtyard Houston by The Galleria

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#130 of 500 Hotels in Houston
GreenLeadersBronze level
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303 Reviews from our TripAdvisor Community

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Showing 286: English reviews
East Lansing, Michigan
Reviewed 8 December 2013 via mobile

The hotel itself is fine, and Jessica and Matthew at the front desk are wonderful. The other front desk workers appear to prefer chatting amongst themselves to working. The restaurant is only open Monday through Thursday. There is no food service AT ALL Friday through Sunday. There are no microwave ovens in the guest rooms.

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Helpful?
1Thank TWorkTraveler
Jon G, General Manager at Courtyard Houston by The Galleria, responded to this review

Thank you for the review of our property. We apologize for the lack of food service on the weekends. We don't have a strong demand for it on the weekends with many of our guests wanting to go out to the local restaurants. We will definitely keep looking into if there is a need for the food service on the...

Houston, Texas
Reviewed 4 December 2013

Recently I booked and paid for in advance-a 2 night stay at this Marriott Property through Hoteldotcom. I was unable to make it the first night but showed up for the second night only to find my reservation had been cancelled. According to hotel and Marriot customer service, it was policy to charge and cancel my reservation. I fully expected...

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Helpful?
Thank Jim S
sharagerber, Manager at Courtyard Houston by The Galleria, responded to this review

I'm really sorry to hear that you were unble to make the trip to Houston on your originally booked nights. Unfortunately when booking through a third party, you sometimes need to pay in advance. This payment is often very low but unfortunately non-refundable. When you did not show up to the hotel to check into your reservation, it was then...

Reviewed 30 November 2013 via mobile

Close to everything, restaurants, shopping centers, bars, nail salon, hair salons, massage spas. Everything. Great price for the location!! The front desk staff is very attentive, and fixed our toilet issue quickly! Would stay at this hotel again if I come back to houston. Only in town for the pats game!!

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Helpful?
Thank Jessenia D
sharagerber, Manager at Courtyard Houston by The Galleria, responded to this review

Thank you so much for taking the time to tell us about your stay. I'm so pleased to hear that you enjoyed our location, value, and found our staff to be so great! I hope that pats game will bring you back to Houston because we would love to see you again!

Carle Place, New York
Reviewed 14 November 2013

I realize you could say that about all Courtyards. But this is not a small property, and the gym is way too small relative to the size of the number of bedrooms. Some more room definitely needs to be created for that. As far as the Bistro, well, it will arrive there eventually. Not everybody can be first with that!

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Helpful?
Thank JayKay6884
sharagerber, Manager at Courtyard Houston by The Galleria, responded to this review

Thank you for taking the time to let us know about your experience with our gym. I'm really sorry to hear that you did not enjoy it. I would agree with you that with two treadmills, an elliptical, bike, free weights and bench we do have a small gym. We are going to cut into our offices so that we...

Wilmington, DE
Reviewed 10 November 2013

I've stayed at this hotel many times over the years. The Courtyard experience in terms of the rooms is pretty standard and I had no problems. They have the old dining experience with the breakfast buffets - it's not the Bistro option in many other Courtyards. I was a little disappointed with the front desk. It was not staffed when...

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Helpful?
Thank Woodstock1968
sharagerber, Manager at Courtyard Houston by The Galleria, responded to this review

Thank you for taking the time to let us know about your time with us this month! I'm so sorry to hear that we were not properly staffed when you departed and there was a further delay waiting for your breakfast to be added to your check. We will definitely work on ensuring that we always have ample staff at...

Trinidad and Tobago
Reviewed 7 November 2013

This hotel is a typical courtyard but I love its location. Walking distance to Mall and all the restaurants. Price I find reasonable. Staff is also very helpful. Nice business center and relaxing bar area. I would definitely recommend this hotel if travelling on business. Quite some distance from the airport though

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Helpful?
Thank Markphillip1
sharagerber, Manager at Courtyard Houston by The Galleria, responded to this review

Thank you so much for taking the time to let us know about your stay! We appreciate your feedback! I'm so pleased you foud location convenient, price affordable, and staff so helpful! Come back and see us anytime!

Boston, Massachusetts
Reviewed 6 November 2013

This hotel has been my home away from home for several months. The staff is friendly and inviting and always goes above and beyond to make each day & night I stay a wonderful place to be. Everything is always clean and the rooms are great with super comfy beds and fresh linens. The staff always has a smile on...

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Helpful?
Thank Gina F
sharagerber, Manager at Courtyard Houston by The Galleria, responded to this review

WOW! Thanks for your great review! I truly appreciate you taking the time to let us know about your time with us! I'm so pleased we are your "home away from home!" We will miss you!! Come back and visit us!

Reviewed 29 October 2013

Front desk staff is always friendly and attentive. Rooms are very nice. Comfortable beds, refrigerators in room, easy location to get to. Very relaxing bar area. The bartender, Rachel, does a very nice job of making everyone comfortable in a relaxed atomsphere. Would definitely recommend to any business traveler staying in the Houston Galleria area.

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Thank WT B
sharagerber, Manager at Courtyard Houston by The Galleria, responded to this review

Thank you for your continuous business! We appreciate you! Thank you for taking the time to let us know about your experiences with us. Rachel is definitely a gem and we are lucky to have her.

Fairfax, Virginia
Reviewed 21 October 2013

I would highly recommend staying at this hotel. The property is very well-kept and is comfortably and beautifully designed - the room, the lobby, the whole place. The service was exceptional and I appreciated the first-rate, professional, and friendly support from Matthew and Gina at the front desk. I can't say enough good things about Terry and Juan in the...

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Helpful?
Thank Karen H
sharagerber, Manager at Courtyard Houston by The Galleria, responded to this review

Allow me to start off by saying how sorry I am to hear about your loss. I'm pleased Matthew, Gina, Terry, Juan, and the rest of the Courtyard team were still able to make your time in Houston enjoyable. We truly appreciate your kind words as well as your high recommendation.

Genoa, Nevada, United States
Reviewed 17 October 2013

Conveniently located in the Galleria area affording easy walking to all that area has to offer. Add to that a great staff and comfortable rooms and you have a good experience. Corporate travel agency booked room based on what I needed to accomplish. Free-time last-minute shopping was a PLUS and greatly appreciated.

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Helpful?
Thank Joe B
sharagerber, Manager at Courtyard Houston by The Galleria, responded to this review

Thank you so much for your positive feedback! We really do appreciate it. I'm so pleased to hear that you enjoyed your time with us! We would love to have you back should you ever find yourself in Houston again!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Newly-renovated! The Courtyard Houston Galleria hotel has completed a full renovation! With stylish rooms and a new onsite Bistro, our hotel is a top choice among Houston Galleria hotels. Just one block from the Galleria Mall, our hotel offers rooms with plush Marriott bedding, free WiFi and flat-screen TVs with premium cable. Our King Rooms have pullout sofas and our Suites have convenient microwaves and mini-fridges. Our redesigned lobby is equipped with comfy seating and interactive GoBoard(R) with the latest news, traffic and weather. The highlight of our lobby is the brand-new Bistro where we're serving up healthy breakfast options and Starbucks coffee. Stop by in the evening for our delicious dinner menu and full bar. We're a great choice for meetings with flexible event space, custom catering options and A/V technology. Our outstanding service and new amenities truly set us apart from other Houston Galleria hotels. ... more   less 

Additional Information about Courtyard Houston by The Galleria

Address: 2900 Sage Rd, Houston, TX 77056-6007
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: €95 - €219 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Houston by The Galleria 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Courtyard By Marriott Houston By The Galleria Hotel Houston
Courtyard Houston Galleria
Houston Marriott
Houston Courtyard
Hotel Style:
#20 Green Hotel in Houston
#54 Business Hotel in Houston
#73 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Houston by The Galleria staff and other travellers.
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Questions? Get answers from Courtyard Houston by The Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are high (over garage), typical Courtyard”
 of 5 bubbles N92MZmarkc, 5 Apr 2016 | Read review
“Higher floor was quiet, the parking garage is tight but will fit Chevy Suburban sized vehicles.”
 of 5 bubbles TexasTravels91, 17 Mar 2016 | Read review
“Upper Floors south side”
 of 5 bubbles OSUfanHouston, 24 Feb 2016 | Read review
“lower floor to avoid long waits at elevator.”
 of 5 bubbles ChipNewton, 17 Feb 2016 | Read review
“Do not patronize a this hotel based on the poor service they provided to me.”
 of 5 bubbles SurinderS704, 12 Nov 2015 | Read review
5 of 5
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