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Holiday Inn Express Hotel & Suites Houston Northwest-Brookhollow

179 reviews
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Traveller (64)
Room & Suite (53)
Dining (12)
Overview
  • Excellent78%
  • Very good18%
  • Average3%
  • Poor1%
  • Terrible0%
Travellers talk about
“pancake maker”(3 reviews)
“front desk”(33 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express Hotel & Suites Houston Northwest-Brookhollow
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (179)Write a Review
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30
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133
30
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All reviewspancake makerfront deskstarted staying heresoft pillowsclean hotelaround midnightfree breakfaststayed two nightsthe hotel is conveniently locatedpool and hot tublate checkroad noisethe breakfast areaexcellent hotelevery morningbeds were comfortablebusiness trip
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1 - 5 of 170 reviews
Reviewed 3 weeks ago via mobile

Where to start? We arrive on Saturday, to be told the elevators were out of order due to a power issue the day before, with repairs not possible until at least Tuesday (day after Christmas – and they were repaired on Tuesday). They had us...More

Thank Mahyai
Response from Gilbert M, General Manager at Holiday Inn Express Hotel & Suites Houston Northwest-BrookhollowResponded 3 weeks ago

Thank you so much for your valuable feedback. You are so right concerning the elevator and power issues we have experienced over the last 2 months. We are truly sorry for the issues you encountered. We believe the root of the problem was CenterPoint Electrical...More

Hotel's Favourite
Reviewed 4 weeks ago via mobile

We needed to find a hotel close to a quince we were attending on the weekend. This one had the best reviews in the area and we were not disappointed. It was clean and in a decent location. Only thing is that there is a...More

Thank LjGarcia
Response from Gilbert M, General Manager at Holiday Inn Express Hotel & Suites Houston Northwest-BrookhollowResponded 4 weeks ago

Thank you so much for taking the time to write a review on us. We are so happy you enjoyed our hotel and to share your experience with others is wonderful. We have been working very hard to ensure our guest are well taken care...More

Reviewed 3 weeks ago

We stayed and had a wonderful experience. The staff was so nice and the room was roomy and clean. They were friendly and helpful at all points of stay. Except Breakfast had things run out like pancakes and the cinnamon rolls.

Thank unhappy733
Response from Gilbert M, General Manager at Holiday Inn Express Hotel & Suites Houston Northwest-BrookhollowResponded 3 weeks ago

We appreciate your comments. We are so happy you enjoyed the hotel. We are so sorry about the breakfast items. We will share this with the staff. See you next time.

Reviewed 11 December 2017 via mobile

I can honestly say staying here has been an enjoyable and comfortable experience. It's clean, luxurious, and the staff are great! Being on a budget, I felt we didn't belong but the staff treated us like any other. I had an attitude about my reservation...More

Thank s w
Response from Gilbert M, General Manager at Holiday Inn Express Hotel & Suites Houston Northwest-BrookhollowResponded 13 December 2017

Well thank you for the Great Review! We try everyday one guest at a time to make sure we do our best to ensure a wonderful stay. We are very pleased that we corrected or make happen any request you made on us. That's what...More

Reviewed 18 November 2017

We stayed for a week near our youngest son and his family. Great staff and clean hotel. Our only complaint was no QVC on the cable channel. Hotel location is near many sites. Price is okay. Bacon is served only on the weekends.More

Thank George_from_Florida
Response from Gilbert M, General Manager at Holiday Inn Express Hotel & Suites Houston Northwest-BrookhollowResponded 20 November 2017

Thank you for your feedback on your recent stay with us. We are so happy you enjoyed our home and how clean it was. We will look into the shopping channel and our menu variety on meats during the week. We usually try to mix...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$89 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Best Value Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$89 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Best Value Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (64)
Room & Suite (53)
Dining (12)
Pool & Beach (5)
Hotel & Grounds (48)
Bathroom (9)
Business Centre & Event Rooms (8)
Questions & Answers
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Belizagranny
12 March 2017|
Answer
Response from grahamp687 | Reviewed this property |
Sorry I only left the hotel and went straight to the office and back. Unfortunately I can't answer your questions my apologies.
0
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mwr505
31 July 2015|
Answer
Response from mango1963 | Reviewed this property |
It is located about 20 min but give your self a little extra time because there is construction on the highways in houston
0
Votes
wlpulllam
17 September 2014|
AnswerShow all 2 answers
Response from sharalDc | Reviewed this property |
I believe it opened about 2 1/2 to 3 months ago.
2
Votes
Room Tips
"Cookies are usually gone by 7:30 PM"
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"Close in and not in a bad neighborhood."
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"Just ask them what their favorite room is in your price range"
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"Select the 2nd floor for a nice view of the lobby once you exit the elevator."
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