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Hilton Garden Inn Houston NW America Plaza

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#8 of 497 Hotels in Houston
Certificate of Excellence
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Hilton Garden Inn Houston NW America Plaza
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676 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Houston NW America Plaza
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Showing 647: English reviews
Houston, United States
Reviewed 12 December 2016

Modern, roomy, new & 'fresh' hotel. I felt very much at home during my business trip, the staff are so kind (especially Fernando from the evening/bar shift is fantastic). Overall, the service is very friendly & fast. The lobby and bar make you feel comfortable. Hot tub & pool are an asset. I can absolutely recommend this hotel.

Review collected in partnership with Hilton Garden Inn
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Thank karinb443
Kashif I, Guest Relations Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you so much for your review. We appreciate your feedback and recommendation of the hotel!

lake charles
Reviewed 5 December 2016

I had a great experience with this hotel. The room was very clean and exceeded my expectations. Even though this is not brand name hotel compare to Double Tree, but the experienced I had exceeded over Double Tree hotel. I will most definitely come back to this hotel again!

Review collected in partnership with Hilton Garden Inn
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Thank ptran1976
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We appreciate your review. Thank you for your wonderful comments about our hotel. We are glad you enjoyed your stay with us and we appreciate your business. Thank you for your continued patronage of the Hilton Family of Hotels. We look forward to your next stay with us. Steve Kalbaugh, General Manager

Houston, United States
Reviewed 5 December 2016

Staff and accommodations were excellent. My little dog also enjoyed her hotel stay. Breakfast was excellent. However, be careful taking a shower because there are no grip pads or rubber mat for the porcelain tub.

Review collected in partnership with Hilton Garden Inn
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Thank joycea943
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review. We are glad that you and your pet enjoyed your stay at our hotel. We appreciate your feedback. Thank you for your business. We hope that you will visit us again the next time you are in Houston! Steve Kalbaugh, General Manager

Houston, United States
Reviewed 29 November 2016

Rooms were extremely clean, both nights we stayed. The housekeepers work like undercover ninjas. Did not notice any of them at all, the staff was very helpful. This won't affect the overall review but.. I would like for there to be more attentive front staff whenever checking out. I stood there for about 15 or so mins. Im glad i...

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Thank I5814KFeduardop
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review. We thank you for your feedback. We also are glad that you enjoyed your stay with us and we appreciate your comments about housekeeping. We will address the issue that you had with checking out. We thank you for your business and we hope you can visit us again very soon! Steve Kalbaugh, General Manager

Reviewed 28 November 2016

I stayed on business and was pleasantly surprised. Despite being so close to the freeway, the hotel was very quiet. The hotel is fairly new so the rooms are well appointed and in great shape. The bed was very comfortable and room size was reasonable for the class of room I stayed in. Fernando at the bar is fantastic and...

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Thank Sambellla
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review. We appreciate your feedback regarding our hotel and staff. We are glad that you enjoyed your stay with us and that our staff assisted you during your stay. It is our goal to provide both quality accommodations and exceptional service. We thank you for your business and we hope that you will visit us again...

Houston, United States
Reviewed 21 November 2016

The staff are excellent and the hotel, extremely clean. Personal attention from all staff to my needs. Quality service with a smile. Restaurant service and food was great. I would recommend this hotel.

Review collected in partnership with Hilton Garden Inn
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Thank 186altafv
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review. We appreciate your commendation of our hotel and staff. Thank you for your continued patronage of the Hilton Family of Hotels. We hope that the next time that you are in the Houston area that you will visit us again! Steve Kalbaugh, General Manager

Baton Rouge, Louisiana
Reviewed 20 November 2016 via mobile

I have to be honest...I have really no complaints. This hotel is simply wonderful. We had a little complication after check in where the incidentals was triple charged on my card. I immediately noticed and went back to the front desk. The front desk representative Mr. Calvin Mendez who checked us in was outstanding. He graciously apologized and even called...

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Helpful?
Thank Angelle225
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review. We are so glad that you enjoyed your stay with us. We appreciate your wonderful comments about our hotel and our staff especially Calvin at the front desk. We thank you for your business and we hope that you will visit us again very soon! Steve Kalbaugh, General Manager

Lahaina, Hawaii
Reviewed 16 November 2016

I recently stayed at this location for 6 nights for business. The accommodations were very nice and the staff was excellent. It appears they spaced out the occupants so that I did not have neighbors on either side. The hotel does not appear to be as busy early in the week but picks up as the week progresses. There is...

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Helpful?
Thank Victor C
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review. We are glad that you enjoyed your extended stay with us. Our hotel is a quiet hotel with quality accommodations. We also appreciate your commendation of our staff and restaurant. We appreciate your business and hope you can return to visit us very soon! Steve Kalbaugh, General Manager

Corpus Christi, Texas
Reviewed 8 November 2016

The Hotel needs a better sign for nonlocals looking for the hotel off from the construction of the highway. It was very hard to see the small sign. Other than the construction the hotel staff and stay was great!

Review collected in partnership with Hilton Garden Inn
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Thank 909wndpo
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review. We apologize about the construction. We are looking into better signage. We are glad that besides the construction that you enjoyed your stay. Thank you for your business and we hope that you will be able to visit us again very soon! Steve Kalbaugh, General Manager

Reviewed 2 November 2016

I am one of those people that travel too much (153 days in a hotel by November 1st this year). However, I am certain there are people that travel more. Anyways, I love this hotel because of the staff.. ..especially Fernando at the bar. He always knows what I need. Great job. I could stay at other places, but, this...

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Helpful?
Thank Eric M
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We appreciate your review and your great comments about our hotel and staff. We especially thank you for recognizing Fernando, our bartender. We know that you travel a great deal and we appreciate that you choose to stay at our hotel. We thank you for your business and for your continued patronage of the Hilton Family of Hotels. We hope...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the great location of the Hilton Garden Inn Houston Northwest American Plaza, just minutes away from downtown Houston, the Energy Corridor, and the Galleria. ... more   less 

Additional Information about Hilton Garden Inn Houston NW America Plaza

Address: 14919 Northwest Fwy, Houston, TX 77040-4024
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: €83 - €224 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Houston NW America Plaza 3.5*
Number of rooms: 172
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Travelocity and TripOnline SA so you can book your Hilton Garden Inn Houston NW America Plaza reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Business Hotel in Houston
#4 Romantic Hotel in Houston
#5 Family Hotel in Houston
#49 Best Value Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Houston NW America Plaza staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Houston NW America Plaza staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“East side rooms face freeway, but I never heard any noise.”
 of 5 bubbles O4105LDvictorc, 16 Nov 2016 | Read review
“No real tips only stayed once - our room was great”
 of 5 bubbles 167meaghand, 16 Aug 2016 | Read review
“All the rooms at this hotel are nice.”
 of 5 bubbles ralphk687, 24 Jul 2016 | Read review
“If you need reliable access to the internet you may want to consider an alternative hotel”
 of 5 bubbles ISO8000, 16 Jun 2016 | Read review
“quiet floors - but the only view is the interstate and the office park”
 of 5 bubbles janieboyland, 8 Jun 2016 | Read review
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