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Hilton Garden Inn Houston NW America Plaza

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#8 of 499 Hotels in Houston
Certificate of Excellence
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663 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Houston NW America Plaza
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Showing 634: English reviews
Morgantown, West Virginia
Reviewed 13 October 2016

I stayed one night at the room my brother booked and paid up through an online travel reservation site. On checking in, I was asked to present my credit card for security deposit purpose. After a month I realized they charged one night room fare on my credit card. Strangely enough, it was even on another room, not the room...

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Helpful?
1Thank shiwoo2
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review. I am sorry for your inconvenience. I am not sure if you spoke to one of our managers but you have not spoken to me regarding this issue. Please contact me directly at the hotel so we can review the specifics of your issue and make this right for you. Steve Kalbaugh, General Manager

Fort Worth, Texas
Reviewed 11 October 2016

Hotel staff was very friendly. Hilton Honors app made for easy check-in and room selection. Hotel was quiet, room was very clean. Overall a wonderful stay, will definitely be back when visiting Houston!

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Thank TamiHTX
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review. Our team thoroughly enjoyed hosting Prairie View A&M for its homecoming. We are glad that the Hilton app made it easy for your check-in and that our hotel team made you feel welcome and at home. We appreciate your wonderful comments and we thank you for your continued patronage of the Hilton Family of Hotel....

Dallas, United States
Reviewed 11 October 2016

I highly recommend this hotel for anyone who might have the need for business or personal use. The service was great, the employees are great, the place was clean, and the complimentary breakfast was real food, not the sweet roll and coffee that you get other places.

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Helpful?
Thank Eula O
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We appreciate your review. Thank you for your commendation of our hotel, our service, our food and our staff. We are glad that you enjoyed your stay with us. Thank you for your business and we hope that you will visit us again very soon! Steve Kalbaugh, General Manager

DALLAS
Reviewed 8 October 2016

Staff excellent and efficient friendly just an awesome property! Breakfast was hot and fresh! I will definitely stay again at this property tell my friends and business associates to stay at This property!

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Helpful?
Thank Alex T
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We greatly appreciate your review. Thank you for your wonderful feedback about our staff and hotel. We are glad that you like our hot and fresh breakfast! We thank you for recommending us to your friends and colleagues. We appreciate your loyalty to Hilton Hotels and we hope that you will return to visit us again very soon. Steve Kalbaugh,...

Sandia Park, New Mexico
Reviewed 26 September 2016

Rooms and service are always great at this location. Vanessa is a great waitress for breakfast and Fernando is the bartender in the evening. Both make the visit worthwhile. Once the traffic problems in Houston clear up, this place is spot on for convenience.

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Helpful?
Thank arclight45
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review and your commendation of Vanessa in the restaurant and Fernando in the bar. We are glad that you always enjoy your stay with us. It is our goal to provide both quality accommodations and exceptional service. We greatly appreciate your business and your loyalty to our hotel. We hope to see you again very soon!...

Austin, Texas
Reviewed 23 September 2016 via mobile

My husband and I just stayed at this property and however brief our stay was, the quality and attention to details did not go unnoticed. Beginning with the lobby, the common areas and the newly remodeled rooms all left an impression of care of quality by the owner and general manager. As a 28 year flight attendant, I have stayed...

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Helpful?
Thank Robin W
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review. We are so glad that you enjoyed your stay with us. We appreciate your wonderful comments about our hotel and our staff. It is our goal to provide both quality accommodations and exceptional service. We thank you for your business and we hope that you can visit us again very soon! Steve Kalbaugh, General Manager

Houston, United States
Reviewed 20 September 2016

I had the Best 60th Birthday party ever. Nicole German and Jennifer Rubio were excellent hostesses. I had a great time at my party and my guest had a great time. We all were taken very well care of. I would book this type of event there again and again.

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Thank Gary L
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We appreciate your review. We are so glad that you enjoyed your 60th Birthday with us. Thank you for your recognition of Nicole and Jennifer. We appreciate your business and we hope that you will book your next event at our hotel again very soon. Steve Kalbaugh, General Manager

Sachse, United States
Reviewed 19 September 2016

Great Hotel....but lousy traffic with 290 being under construction. Once the construction is completed then this will location will provide great access to the Beltway - should be under construction for too much longer.

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Thank William C
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review. We apologize for your inconveniences due to construction on US290. Otherwise, we are glad that you enjoyed your stay with us. We appreciate your business and hope that you can visit us again very soon. Steve Kalbaugh, General Manager

Reviewed 14 September 2016

The foyer is very pleasing as well as the room setting. The beds we were told were a Queen even though we asked and paid for a King. They felt like full in size and my wife and I had to sleep separate in the other bed that night due to bed size!! Not happy!! Cheap towels and very noisy...

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Thank 768gregk
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review. We apologize for your poor experience. We did want to clarify that our hotel has only one king bed guestrooms and two queen bed guestrooms. We do not have any other bed sizes. All of the linens and bath amenities in the guestrooms are Hilton Garden Inn standards that are at every Hilton Garden Inn...

Houston, United States
Reviewed 10 September 2016

I decided to book this room just to get some time alone, and it was amazing. The trip here was lovely. No bad experience. The rooms and the hotel itself was clean, the staff was very helpful and it was quiet stay.

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Thank Sheka W
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review. we are glad that you enjoyed your stay and got some quiet time. We appreciate your commendation of our hotel and our staff. Thank you for your business and we hope that you can visit us again very soon! Steve Kalbaugh, General Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the great location of the Hilton Garden Inn Houston Northwest American Plaza, just minutes away from downtown Houston, the Energy Corridor, and the Galleria. ... more   less 

Additional Information about Hilton Garden Inn Houston NW America Plaza

Address: 14919 Northwest Fwy, Houston, TX 77040-4024
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: €78 - €181 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Houston NW America Plaza 3.5*
Number of rooms: 172
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Orbitz, Hotels.com, Travelocity and Booking.com so you can book your Hilton Garden Inn Houston NW America Plaza reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Business Hotel in Houston
#4 Romantic Hotel in Houston
#5 Family Hotel in Houston
#47 Best Value Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Houston NW America Plaza staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Houston NW America Plaza staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“East side rooms face freeway, but I never heard any noise.”
 of 5 bubbles O4105LDvictorc, 16 Nov 2016 | Read review
“No real tips only stayed once - our room was great”
 of 5 bubbles 167meaghand, 16 Aug 2016 | Read review
“All the rooms at this hotel are nice.”
 of 5 bubbles ralphk687, 24 Jul 2016 | Read review
“If you need reliable access to the internet you may want to consider an alternative hotel”
 of 5 bubbles ISO8000, 16 Jun 2016 | Read review
“quiet floors - but the only view is the interstate and the office park”
 of 5 bubbles janieboyland, 8 Jun 2016 | Read review
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