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Crowne Plaza Houston Galleria Area

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#80 of 501 Hotels in Houston
Certificate of Excellence
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Crowne Plaza Houston Galleria Area
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368 Reviews from our TripAdvisor Community

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Showing 343: English reviews
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Reviewed 2 days ago NEW

During my last visit to this hotel, I had a customer experience from an employee at this hotel that made me think, "WOW, I need to tell someone about this!!!" thus the reason I am writing this. I am a Spire member, which basically means I spend more time at this hotel chain than I do in my own bed,...

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Helpful?
Thank Keith P
Wilmington, Delaware
Reviewed 4 days ago NEW

Hotel is nicely decorated and staff is pleasant. Housekeeping is average and maintenance is lacking. We had a toilet seat that was too small therefore was wobbly and would slide each time you sat on it. Housekeeping was very late each day (4 pm one day) except our checkout day when they knocked at 7:30 AM. Food at the hotel...

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Helpful?
Thank Kyra L
WW7611, Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your feedback! You concerns have been addressed with housekeeping team leader and F&B team leader. We hope to have a chance to serve you again.

Dallas, Texas
Reviewed 1 week ago via mobile

Staff was great, rooms were comfortable, and breakfast was fabulous. I couldn't have asked for better accommodations from the IHG brand or service from their Staff! I don't have one complaint, as they ensured our stay was nothing less than phenomenal! My daughter's 21st birthday was all that she could have imagined!

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Helpful?
Thank lspencer2010
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for you kind comment on our hotel, service and team members - we love taking care of our guest and I am glad we made your daughters 21 st birthday a success.

Austin, Texas
Reviewed 1 week ago via mobile

Room 528 to noisy due to being next to freeway and ac would go off and on and not stay so cool in the room. At midnight I was awoken by the next room with loud tv and banging doors management took care of that issue. Next time stay next door at holiday inn with free breakfast.

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Helpful?
Thank fraudhotline
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your review and I am sorry you had some problems - I am glad we handled the noise problems in a timely fashion. I apologize for the misunderstanding with breakfast.

Corpus Christi, Texas
Reviewed 1 week ago via mobile

When u walk in the entry ,u know it's a great hotel.The rooms are very clean and inviting. The front staff were always very helpful and got us everything that we forgot from home.We would recommend this hotel from anyone.Plus I was worried about my car getting damaged and broken into but they have security and felt better.We also used...

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Helpful?
Thank Lealm
WW7611, Manager at Crowne Plaza Houston Galleria Area, responded to this review

Hello Lealm, Thank you for the great feedback on our hotel services and facilities, especially security. We are looking forward to serve you again. Have a wonderful day!

Dubuque, Iowa
Reviewed 2 weeks ago

We traveled here from Dubuque, Iowa. We were impressed with the gold star customer service we received by Jonathon, one of the front desk attendance. Check in was relatively smooth. The rooms were in excellent condition, very clean and the beds are comfortable. The kids were ecstatic to see there was a swimming pool. We plan to go swimming tomorrow...

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Helpful?
Thank shallstoos
WW7611, Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for the great comment on the hotel facilities and staff, especially Jonathan.

London, United Kingdom
Reviewed 2 weeks ago via mobile

Staff couldn't me anymore helpful! Waking up Christmas morning, going down to the pool and sitting in the delightful round seating. At night when the fire is lit outside is so comforting - especially with a bottle of wine!

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Helpful?
Thank BernieBrown
WW7611, Manager at Crowne Plaza Houston Galleria Area, responded to this review

I am glad that you enjoyed staying with us. It is a good idea to have some wine in the pool area.

Wilmington, Delaware
Reviewed 3 weeks ago via mobile

I am in Houston for business. Because I travel so much, I request my clients to make sure I have access to a recumbent bicycle for my fitness routine. My client found that for me. I went to the fitness room today to find that all the machines had been taken out of the room. When I asked the front...

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Helpful?
Thank Roxanne H
WW7611, Manager at Crowne Plaza Houston Galleria Area, responded to this review

I am sorry for the inconvenience during your stay. We are upgrading our equipment in the fitness center as our brand standard. All brand new equipment will be here in the next few days. However, all hotel guests have free access to L.A. fitness across the highway. We hope to have a chance to serve you again.

Dallas, Texas
Reviewed 3 weeks ago via mobile

The Crowne Plaza is OK, in a good location for the traveler that simply needs a place to rest his/her head for the night. Compact and right off the highway it's easy to get in and out. Seems to be always busy a always expect a line at the small front desk. But in the end, it fulfills it's purpose...

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Helpful?
Thank Sam S
WW7611, Manager at Crowne Plaza Houston Galleria Area, responded to this review

Hello Sam, Thank you for your positive comment on our hotel location and services! We are looking forward to serve you again.

Lafayette, Louisiana
Reviewed 4 weeks ago

That was a quote from my wife as we were checking out. This place was awesome for us. Location; across the road from IKEA, a few block north of the Galleria, a few blocks east of Memorial Mall, at the intersection of I-10 and I-610. Modern and immaculate. Room service excellent. Price very reasonable. However the best part was the...

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Helpful?
Thank HERMAN C
WW7611, Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for the great comment on our hotel services, location and staff, especially Steven and Yassine. We are going to let them know your positive feedback. We are looking forward to serve you again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Perfectly located near The Galleria Mall, The Marq*E Entertainment Center, and Memorial City Mall - the Crowne Plaza® Houston Galleria Area offers guests a convenient central location right at the I-10/610 interchange close to the Houston First Baptist Church. With over 12,000 square feet of unique meeting space, your "single point of contact" via the Crowne Meetings Director, a two-hour RFP response guarantee and a Daily Meeting Debrief, we are "The Place to Meet" among hotels in Houston.Spend the day in the Houston Museum District, shopping at The Galleria or Memorial City Mall, or visiting the Houston Zoo.Reliant Stadium, home of the Houston Texans is just minutes from our hotel. From the Crowne Plaza Sleep Advantage® program to the 24-hour Fitness and Business Centers, Outdoor Oasis pool, The Red Oak Room Restaurant and Bar, plus free scheduled shuttle service within 3 miles, we provide upscale amenities to pamper our guests.IHG Rewards Members can enjoy the best "Members Only" IHG Rewards Lounge on the 6th Floor. We provide complimentary snacks and beverages throughout the day, and Happy Hour Monday through Thursday from 5:00 PM - 7:00 PM with a full service bar and Hors d'Oeuvres. Becoming a IHG Rewards Member is free and easy to do at check-in. We look forward to showing you a warm Texas welcome! ... more   less 

Additional Information about Crowne Plaza Houston Galleria Area

Address: 7611 Katy Fwy, Houston, TX 77024-2001
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: €94 - €171 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston Galleria Area 3.5*
Number of rooms: 207
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Hotel Style:
#107 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Houston Galleria Area staff and other travellers.
8 questions
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10 months ago
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Questions? Get answers from Crowne Plaza Houston Galleria Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look for Steve P. and Yassim (he works Fri, Sat and Sun.)”
 of 5 bubbles 676hermanc, 1 Mar 2017 | Read review
“I am not sure, but the staff will help you to choose a good one!”
 of 5 bubbles 432asan, 7 Feb 2017 | Read review
“There are several meeting rooms on the 2nd floor. If you would like to avoid the traffic, ask different floor.”
 of 5 bubbles cocobeans88, 22 Jan 2017 | Read review
“if you need quiet like i do, make a note of that when making a reservation”
 of 5 bubbles nhvcinc, 11 Nov 2016 | Read review
“If you have to stay here be sure to get a room on the back side of the hotel to avoid the freeway noise.”
 of 5 bubbles 800hillaryh, 24 Oct 2016 | Read review
5 of 5