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Crowne Plaza Houston Galleria Area

408 reviews
#106 of 517 Hotels in Houston
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Traveller (80)
Room & Suite (47)
Dining (13)
Overview
  • Excellent50%
  • Very good29%
  • Average14%
  • Poor3%
  • Terrible4%
Travellers talk about
“mary ann”(15 reviews)
“front desk”(65 reviews)
“galleria area”(22 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (408)Write a Review
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Traveller rating
192
106
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106
51
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18
Show reviews that mention
All reviewsmary annfront deskgalleria areakaty freewayfreeway sidefreeway noisethe general managernice hoteleasy accessgreat staythe loopbreakfast was deliciousstaying at this hotelhotel restaurantroom was largehotel staffchecking out
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1 - 5 of 381 reviews
Reviewed 2 weeks ago via mobile

A friend of mines book the hotel, I was staying there as his guest. I had left some of my belongs in the room and he was knocked out so I asked Tamera & Nichols if they could give me a key as I am...More

Thank Fernando R
Response from WW7611, Manager at Crowne Plaza Houston Galleria AreaResponded 2 weeks ago

Fernando R, I am sorry to hear about your situation. For security purposes, we are allowed to release keys to register guest(s) only. Unfortunately, your name was not in the hotel system. Thus, you were not given a key. For your future reference, please have...More

Hotel's Favourite
Reviewed 13 November 2017

This is my second review of this hotel, but it is because the service was again excellent. I had a unique situation, and Yessnia went out of her way to help me. I have a number of hotels that I prefer in Houston, and this...More

Thank DRF85
Response from WW7611, Manager at Crowne Plaza Houston Galleria AreaResponded 17 November 2017

DRF85, Thank you for the great comment on the hotel team member - Yesenia. We are looking forward to serving you soon.

Reviewed 14 January 2018 via mobile

While the room was clean, there was a sewer stench that would overtake the room we were in several times during the night. Checkout was at noon but housekeeping was knocking on the door at 9:15 am. There no refrigerator or microwave in our room....More

Thank Dawn T
Response from WW7611, Manager at Crowne Plaza Houston Galleria AreaResponded 15 January 2018

Dwan T, Thank you for staying at the Crowne Plaza Houston Galleria Area! I would like to sincerely apologize for the inconvenience during your stay. Feedback from our guests guides us to make improvements to reach our goals of providing “Great Hotels, Guests Love”. Although...More

Reviewed 16 December 2017 via mobile

Stayed at the hotel for the weekend for a soccer tournament with the family. Chose hotel because it was centrally located for destinations. Hotel located right off freeway. Hotel lobby is very appealing and has nice contemporary/modern feel. Front desk staff was NOT courteous upon...More

Thank Drojas04
Response from WW7611, Manager at Crowne Plaza Houston Galleria AreaResponded 18 December 2017

Drojas04, Thank you for staying with us. According to your organization contract, the breakfast was not included in the room rate. For your future reference, please visit our hotel website for the hotel amenities. We hope to have another chance to serve you again. Have...More

Reviewed 6 December 2017

The rooms are really well renovated and the bathrooms are excellent. The televisions are especially impressive. The front desk is friendly and efficient and I enjoyed the bar area watching football and having a burger. The breakfast in the morning is actually rather exceptional including...More

Thank sfdann
Response from WW7611, Manager at Crowne Plaza Houston Galleria AreaResponded 8 December 2017

SFDANN, Thank you for the great feedback on the hotel facilities, breakfast and staff. Your feedback will be shared in the staff meeting. We are looking forward to serving you soon.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Shuttle Bus Service
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$100 - US$229 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#107 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$100 - US$229 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#107 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (80)
Room & Suite (47)
Dining (13)
Pool & Beach (8)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
yaya19
6 July 2017|
AnswerShow all 11 answers
Response from Sam S | Reviewed this property |
I don't recall. Best to contact the property directly.
0
Votes
Chiloquin S
14 March 2017|
AnswerShow all 3 answers
Response from WW7611 | Property representative |
Monday to Friday: all you can eat breakfast is around 16 plus tax. A La Crate is from $9 to $15 plus tax. Saturday and Sunday: all you can eat breakfast is about $10 plus tax. A La Crate is from $9 to $15 plus tax.
1
Vote
Brandi H
11 January 2017|
AnswerShow all 3 answers
Response from WW7611 | Property representative |
The breakfast buffet is $7 for children.
0
Votes
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123
Room Tips
"Rooms at the back are quieter."
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"The suites facing the freeway offer a beautiful view of the entertainment venue across the street."
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"rooms away from hwy are quieter"
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"Rooms on the south side of the building are nice and quiet."
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