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All reviewsmary annfront deskgalleria areakaty freewayfreeway sidefreeway noisethe general managernice hoteleasy accessgreat staythe loopbreakfast was deliciousstaying at this hotelhotel restaurantroom was largehotel staffchecking out
A friend of mines book the hotel, I was staying there as his guest. I had left some of my belongs in the room and he was knocked out so I asked Tamera & Nichols if they could give me a key as I am...More
Thank Fernando R
Response from WW7611, Manager at Crowne Plaza Houston Galleria AreaResponded 2 weeks ago
I am sorry to hear about your situation. For security purposes, we are allowed to release keys to register guest(s) only. Unfortunately, your name was not in the hotel system. Thus, you were not given a key. For your future reference, please have...More
This is my second review of this hotel, but it is because the service was again excellent. I had a unique situation, and Yessnia went out of her way to help me. I have a number of hotels that I prefer in Houston, and this...More
Response from WW7611, Manager at Crowne Plaza Houston Galleria AreaResponded 17 November 2017
Thank you for the great comment on the hotel team member - Yesenia. We are looking forward to serving you soon.
While the room was clean, there was a sewer stench that would overtake the room we were in several times during the night. Checkout was at noon but housekeeping was knocking on the door at 9:15 am. There no refrigerator or microwave in our room....More
Thank Dawn T
Response from WW7611, Manager at Crowne Plaza Houston Galleria AreaResponded 15 January 2018
Thank you for staying at the Crowne Plaza Houston Galleria Area! I would like to sincerely apologize for the inconvenience during your stay. Feedback from our guests guides us to make improvements to reach our goals of providing “Great Hotels, Guests Love”. Although...More
Stayed at the hotel for the weekend for a soccer tournament with the family. Chose hotel because it was centrally located for destinations.
Hotel located right off freeway.
Hotel lobby is very appealing and has nice contemporary/modern feel.
Front desk staff was NOT courteous upon...More
Response from WW7611, Manager at Crowne Plaza Houston Galleria AreaResponded 18 December 2017
Thank you for staying with us. According to your organization contract, the breakfast was not included in the room rate. For your future reference, please visit our hotel website for the hotel amenities.
We hope to have another chance to serve you again. Have...More
The rooms are really well renovated and the bathrooms are excellent. The televisions are especially impressive. The front desk is friendly and efficient and I enjoyed the bar area watching football and having a burger. The breakfast in the morning is actually rather exceptional including...More
Response from WW7611, Manager at Crowne Plaza Houston Galleria AreaResponded 8 December 2017
Thank you for the great feedback on the hotel facilities, breakfast and staff. Your feedback will be shared in the staff meeting. We are looking forward to serving you soon.
Monday to Friday: all you can eat breakfast is around 16 plus tax. A La Crate is from $9 to $15 plus tax.
Saturday and Sunday: all you can eat breakfast is about $10 plus tax. A La Crate is from $9 to $15 plus tax.