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Crowne Plaza Houston Galleria Area

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#107 of 504 Hotels in Houston
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Crowne Plaza Houston Galleria Area
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372 Reviews from our TripAdvisor Community

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Showing 347: English reviews
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Reviewed 1 week ago NEW

The hotel is located in a very good area, the facility is very neat and has very good staff. The room are large in has everything you need in a hotel.One issue I had with the reception is the CC has to have your name otherwise some staff wont accept it. Specially if you have a company corporate card

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Helpful?
Thank Omeriano
WW7611, Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for the positive comments on our hotel staff and location. We are looking forward to serving you again.

Lufkin, Texas
Reviewed 2 weeks ago via mobile

This Crowne Plaza is a quiet, comfortable hotel despite its location on the I-10 feeder. It is NOT Galleria area per se, but not far. Elevators are very slow. Phones were out. But staff is super friendly and helpful. Really not bad for a night. Longer stays... I'd look elsewhere for more amenities and proximity.

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Helpful?
Thank LufkinSid
WW7611, Manager at Crowne Plaza Houston Galleria Area, responded to this review

I apologize for the inconvenience during your stay. Our phone system was being upgraded. Also, our hotel is about 4 miles from the Galleria Shopping Mall. Please know that our hotel shuttle can take you anywhere within 5 miles radius. We hope to have a chance to serve you again.

New Braunfels, Texas
Reviewed 3 weeks ago

I travel frequently for business and /I depend on my room to be my office. When the intranet is poor, I struggle to complete successful transactions while on the road. I ended up using my cell phone a s a Wi-Fi hotspot so that I could send and receive e-mails with attachments.

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Helpful?
Thank ts0ltis
WW7611, Manager at Crowne Plaza Houston Galleria Area, responded to this review

I apologize for the internet issue. For your future reference, please let front desk know. They will call IT department to follow up on your concern.

Reviewed 3 weeks ago

This hotel is off the hook! Jonathan at the desk is the best! Definitely come see that guy if you are staying here! Super cool place with a fantastic staff and food! Will be coming here from now on when I'm in town!

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Helpful?
Thank Doubledubs
WW7611, Manager at Crowne Plaza Houston Galleria Area, responded to this review

I am glad that Jonathan, front desk team member, provided excellent services to you and exceeded your expectation. We are looking forward to serve you again.

Reviewed 3 weeks ago

During my last visit to this hotel, I had a customer experience from an employee at this hotel that made me think, "WOW, I need to tell someone about this!!!" thus the reason I am writing this. I am a Spire member, which basically means I spend more time at this hotel chain than I do in my own bed,...

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Helpful?
Thank Keith P
WW7611, Manager at Crowne Plaza Houston Galleria Area, responded to this review

Wow!!! I am glad that Steven provided excellent services and exceeded your expectation. Thank you for the great feedback!

Wilmington, Delaware
Reviewed 4 weeks ago

Hotel is nicely decorated and staff is pleasant. Housekeeping is average and maintenance is lacking. We had a toilet seat that was too small therefore was wobbly and would slide each time you sat on it. Housekeeping was very late each day (4 pm one day) except our checkout day when they knocked at 7:30 AM. Food at the hotel...

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Helpful?
Thank Kyra L
WW7611, Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your feedback! You concerns have been addressed with housekeeping team leader and F&B team leader. We hope to have a chance to serve you again.

Dallas, Texas
Reviewed 4 weeks ago via mobile

Staff was great, rooms were comfortable, and breakfast was fabulous. I couldn't have asked for better accommodations from the IHG brand or service from their Staff! I don't have one complaint, as they ensured our stay was nothing less than phenomenal! My daughter's 21st birthday was all that she could have imagined!

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Helpful?
Thank lspencer2010
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for you kind comment on our hotel, service and team members - we love taking care of our guest and I am glad we made your daughters 21 st birthday a success.

Austin, Texas
Reviewed 5 weeks ago via mobile

Room 528 to noisy due to being next to freeway and ac would go off and on and not stay so cool in the room. At midnight I was awoken by the next room with loud tv and banging doors management took care of that issue. Next time stay next door at holiday inn with free breakfast.

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Helpful?
Thank fraudhotline
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your review and I am sorry you had some problems - I am glad we handled the noise problems in a timely fashion. I apologize for the misunderstanding with breakfast.

Corpus Christi, Texas
Reviewed 17 March 2017 via mobile

When u walk in the entry ,u know it's a great hotel.The rooms are very clean and inviting. The front staff were always very helpful and got us everything that we forgot from home.We would recommend this hotel from anyone.Plus I was worried about my car getting damaged and broken into but they have security and felt better.We also used...

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Helpful?
Thank Lealm
WW7611, Manager at Crowne Plaza Houston Galleria Area, responded to this review

Hello Lealm, Thank you for the great feedback on our hotel services and facilities, especially security. We are looking forward to serve you again. Have a wonderful day!

Dubuque, Iowa
Reviewed 14 March 2017

We traveled here from Dubuque, Iowa. We were impressed with the gold star customer service we received by Jonathon, one of the front desk attendance. Check in was relatively smooth. The rooms were in excellent condition, very clean and the beds are comfortable. The kids were ecstatic to see there was a swimming pool. We plan to go swimming tomorrow...

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Helpful?
Thank shallstoos
WW7611, Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for the great comment on the hotel facilities and staff, especially Jonathan.

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Perfectly located near The Galleria Mall, The Marq*E Entertainment Center, and Memorial City Mall - the Crowne Plaza® Houston Galleria Area offers guests a convenient central location right at the I-10/610 interchange close to the Houston First Baptist Church. With over 12,000 square feet of unique meeting space, your "single point of contact" via the Crowne Meetings Director, a two-hour RFP response guarantee and a Daily Meeting Debrief, we are "The Place to Meet" among hotels in Houston.Spend the day in the Houston Museum District, shopping at The Galleria or Memorial City Mall, or visiting the Houston Zoo.Reliant Stadium, home of the Houston Texans is just minutes from our hotel. From the Crowne Plaza Sleep Advantage® program to the 24-hour Fitness and Business Centers, Outdoor Oasis pool, The Red Oak Room Restaurant and Bar, plus free scheduled shuttle service within 3 miles, we provide upscale amenities to pamper our guests.IHG Rewards Members can enjoy the best "Members Only" IHG Rewards Lounge on the 6th Floor. We provide complimentary snacks and beverages throughout the day, and Happy Hour Monday through Thursday from 5:00 PM - 7:00 PM with a full service bar and Hors d'Oeuvres. Becoming a IHG Rewards Member is free and easy to do at check-in. We look forward to showing you a warm Texas welcome! ... more   less 

Additional Information about Crowne Plaza Houston Galleria Area

Address: 7611 Katy Fwy, Houston, TX 77024-2001
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: €87 - €236 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston Galleria Area 3.5*
Number of rooms: 207
Reservation Options:
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Hotel Style:
#107 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Houston Galleria Area staff and other travellers.
8 questions
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10 months ago
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Questions? Get answers from Crowne Plaza Houston Galleria Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Classic Room”
Omeriano, 16 Apr 2017 | Read review
“Look for Steve P. and Yassim (he works Fri, Sat and Sun.)”
676hermanc, 1 Mar 2017 | Read review
“I am not sure, but the staff will help you to choose a good one!”
432asan, 7 Feb 2017 | Read review
“There are several meeting rooms on the 2nd floor. If you would like to avoid the traffic, ask different floor.”
cocobeans88, 22 Jan 2017 | Read review
“if you need quiet like i do, make a note of that when making a reservation”
nhvcinc, 11 Nov 2016 | Read review
5 of 5