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Residence Inn Houston Downtown/Convention Center

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#166 of 500 Hotels in Houston
Certificate of Excellence
GreenLeadersGold level
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Residence Inn Houston Downtown\/Convention Center
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196 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Houston Downtown/Convention Center
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Showing 187: English reviews
Chicago, Illinois
Reviewed 6 February 2015

Stayed here for three weeks. I agree with most of the other posts here - expensive but it's downtown and the location is great. I know that it's usually the norm to write reviews when it is a bad experience so I will say that it wasn't a bad experience overall.The cleaning staff did a great job through the time...

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Helpful?
Thank Robbie W
Julie S, General Manager at Residence Inn Houston Downtown/Convention Center, responded to this review

Thank you for your feedback Robbie. I'm happy to hear that you enjoyed your stay and disappointed that your experience did not leave you wanting to return. Although our ability to control city construction is limited, I would like to apologize for the inconvenience it caused you. Additionally, I would like to apologize for the confusion with your luggage. I...

London, UK
Reviewed 25 January 2015

I expect room rates for Downtown Houston to be expensive, but I would expect much better quality for the price paid. The rooms, lobby, hallways, breakfast area, amenities are all incredibly dated, and of lower quality to any other Marriott brands I have stayed in. Usually Residence Inns are very nice, but not this one. The amenities in the room...

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Helpful?
Thank Marc B
Julie S, General Manager at Residence Inn Houston Downtown/Convention Center, responded to this review

Thank you for sharing about your recent experience at our property. I appreciate your feedback in as it allows for us to improve our services and our property. Our mission is to be the cleanest and friendliest hotel and we I'm sorry to hear we did not reach our goal. We are excited for improvements to create a more modern...

USA
Reviewed 1 January 2015

I've stayed here several times and this was the best visit. I appreciate the breakfast in the lobby - and that they have cranberry juice. It was VERY QUIET this time. This has been an issue in th past but not a problem this time. My room was in the 'center' part of the buiding so no late poolside shouting...

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Helpful?
1Thank pebbleskip
Julie S, General Manager at Residence Inn Houston Downtown/Convention Center, responded to this review

Thank you for sharing about your recent stay at our property! I'm delighted to hear our team was able to offer you a quiet interior room. Our complimentary breakfast has many great options including a variety of beverage options. We look forward to seeing you again on your next visit to Houston!

Houston, Texas
Reviewed 23 December 2014

Every single employee was extremely friendly. Currently, there is also a Courtyard but soon will be a SpringHill suites. All the construction going on did not have any impact on my stay. Our room was very nice and clean.

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Helpful?
Thank vdeleona
Julie S, General Manager at Residence Inn Houston Downtown/Convention Center, responded to this review

Thank you for sharing about your recent visit at our property. Our team will be thrilled to hear your kind words. I hope to see you again soon, when your travels bring you back to Houston!

United States
Reviewed 14 December 2014

Every employee I came in contact with was extremely friendly (front desk, valet, housekeeping, bar)! The common areas were all kept very clean, the rooms were nicely sized and furnished. The location is very convenient to shopping and restaurants! I usually stay at the Icon when I'm downtown (part of Marriott's Autograph Collection), but would definitely return to this hotel.

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Helpful?
Thank StaceyH44
Julie S, General Manager at Residence Inn Houston Downtown/Convention Center, responded to this review

Thank you for sharing about your recent stay at our property! I'm happy to hear you enjoyed our downtown location and friendly associates. We all hope to see you again when you return to the downtown area!

Reviewed 9 December 2014 via mobile

I choose this hotel because of its large suites. The two bedrooms and two bathrooms were nice to have for six adults. The room was clean and staff was nice. This hotel serves its purpose with little frills. Had I not needed a suite I would have chosen another hotel.

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Helpful?
Thank TexasMomma92
Julie S, General Manager at Residence Inn Houston Downtown/Convention Center, responded to this review

Thank you for sharing your feedback about your recent stay at our property. I'm happy to hear you enjoyed your two-bedroom suite and it allowed enough space for you and your friends. We hope to see you again soon when your travel brings you back to Houston!

Fort Worth, Texas
Reviewed 7 December 2014

We had a good experience when we stayed at the property in May of 2014. At that time we stayed in a 2 bed/2 bath unit, this time we stayed in a Queen Studio as that is what our free certificate (from Marriott Rewards) would allow. Breakfast was good and so was the customer service. Disappointed in our room this...

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Helpful?
Thank theprietos
Julie S, General Manager at Residence Inn Houston Downtown/Convention Center, responded to this review

Thank you for your feedback regarding your stay at our property. We truly value your comments in order to improve the experience for all of our guests. I'm happy to hear you enjoyed our complimentary breakfast. I'd like to apologize for your experience beyond that. As a Marriott Rewards Member, you are well versed in the high standard of Customer...

St Petersburg
Reviewed 3 December 2014

We all really enjoyed this hotel. The staff was very helpful and pleasant. The only downside that I would rather not have to deal with every time you leave the hotel is the panhandlers just outside the door. The valet parking is pretty stiff as well. $28 per night. Not included is the tipping every time they get your car....

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Helpful?
Thank rick m
Julie S, General Manager at Residence Inn Houston Downtown/Convention Center, responded to this review

Thank you for sharing about your recent stay at our property! I'm delighted to hear you enjoyed your upgraded suite! Just as any large city Houston has a vagabond population that some may find unsettling. The city of Houston however is trying to improve this situation and create a better atmosphere for the people visiting and the people who call...

Dallas, Texas
Reviewed 24 November 2014

I recently stayed at this hotel to attend a family wedding. The Residence Inn brand is Pet Friendly but this property is NOT!! First, the hotel is connected to a Marriott Courtyard and they have a shared entry at the valet. (You walk through the Courtyard to get to the Residence Inn). When I arrived in the rain and walked,...

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Helpful?
Thank Jay J
Julie S, General Manager at Residence Inn Houston Downtown/Convention Center, responded to this review

Thank you for you feedback regarding your stay at our property! We value your comments in order to improve our property and the experience our guests' have here. I'm so sorry to hear of the trouble you had arriving with your pet. I have personally reached out to the Courtyard management team to discuss our policies and procedures for allowing...

Ontario
Reviewed 16 November 2014

I'll let those who had great experience provide good reviews. I was given a room on the west side on the third floor and it was very noisy from bus traffic on the street below. There is an active bus stop just outside the hotel and buses whine as they stop and go from the stop. You even hear the...

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Helpful?
Thank localguy101
Ryan F, General Manager at Residence Inn Houston Downtown/Convention Center, responded to this review

Thank you for taking the time to review our hotel! It is great to hear you enjoyed your room and breakfast! I sincerely apologize for the street noise from the bus stop. The good news is the bus stop will no longer be there starting in January which will eliminate this issue. Also, because we are a Historical Building we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Pool
  • Room Service
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Room Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The newly-renovated Residence Inn Houston Downtown/Convention Center is located in the heart of downtown and offers modern suites while keeping the ambiance of the historic Humble Oil building. Within walking distance of Minute Maid Park, the George R. Brown Convention Center, and the Theater District, guests can easily access Houston's top sites. Our new suites feature separate living areas, full-size kitchens, free WiFi and plush Marriott bedding. Every suites is pet-friendly and has 50% more space than traditional hotel rooms. Extended stay guests will enjoy thoughtful amenities including valet parking, outdoor pool and patio, 24-hour fitness center and a free breakfast buffet served daily. The Residence Inn Houston Downtown/Convention Center has the perfect combination of location and amenities to make it one of the top downtown hotels. ... more   less 

Additional Information about Residence Inn Houston Downtown/Convention Center

Address: 904 Dallas St, Houston, TX 77002-6320
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range: €96 - €262 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Houston Downtown/Convention Center 3*
Number of rooms: 171
Reservation Options:
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Also Known As:
Residence Inn Houston Downtown Hotel Houston
Houston Residence Inn
Hotel Style:
#5 Green Hotel in Houston
#115 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Houston Downtown/Convention Center staff and other travellers.
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Questions? Get answers from Residence Inn Houston Downtown/Convention Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a quite room...”
 of 5 bubbles Art142, 2 Nov 2016 | Read review
“Residence Inn for family and kids”
 of 5 bubbles ikr0chin, 17 Sep 2016 | Read review
“nothing to offer”
 of 5 bubbles LocalVA, 13 Sep 2016 | Read review
“Stay at another hotel for a good room”
 of 5 bubbles 111cw, 23 Jul 2016 | Read review
“If you want a king bed, choose another hotel.”
 of 5 bubbles Fridayplaygoer, 17 May 2016 | Read review
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