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All reviewsfull kitchenfront desk young ladyhand weightsbasketball goalfire pitan extended period of timemorning breakfast isone bedroom suiteon a daily basisrooms were very cleanthe general managersmall kitchenlong stayextended staystayed for nightsdesk staffliving area
This is an extended stay review, I am sure one night stays will love this place. Yes, the hotel has comfortable beds, clean bathrooms and a staff which can smile and provide the corporate policy answer. The hotel has two distinct atmospheres. During Monday thru...More
Response from Diana D, General Manager at Residence Inn Houston Northwest/WillowbrookResponded 11 February 2018
I apologize you did not enjoy your stay. All of our rooms have fully equipped kitchens with stoves; only corner units have ovens. I am happy to announce that we will have a full renovation this August. Hopefully, you can visit us again...More
I absolutely love this place. My kids love the amenities and we love the staff. From the front desk girls to the housekeeping we are always greeted with a smile and wonderful words. The breakfast is always good and love The In The Mix night...More
Thank Carrie R
Response from Diana D, General Manager at Residence Inn Houston Northwest/WillowbrookResponded 28 January 2018
We are delighted to hear this is your home away from home. We strive everyday to make your experience a great one. We have enjoyed serving you & your family & hope we can continue to do so.
Thank you for your loyalty...More
This hotel is long past it’s better days. Furniture was worn and dirty looking. Sticky things on desk. Burn marks on carpet. Stains on couch and bedding. Faux leather peeling off of chair. Dead bug on floor of closet.
I didn’t even stay an hour....More
Response from diana d, General Manager at Residence Inn Houston Northwest/WillowbrookResponded 4 December 2017
Thank you for your comments as they serve to improve our service. We hope we can better serve you next time!
The hot tub gets really hot, staff is very accommodating and friendly. The constant free meals and beer/wine was very pleasing. I never stay anywhere that I get free meals like that. Being a long stay it was nice having the full kitchen as well...More
Thank Wesley B
Response from Jessica G, General Manager at Residence Inn Houston Northwest/WillowbrookResponded 10 October 2017
We are delighted you have enjoyed your stay. We hope to be able to serve you again!
Well managed Hotel, great staff, conveniently located- what else do you need?
Had a great time as every year and will be back for shure next year.
Good seeing that some necessary Hardware replacements have been taken care of
and seem to be still going...More
Thank Ralph H
Management response:Responded 10 September 2017
Thank you for choosing to stay with us. We hope to serve you again !
Thank you for your feedback JulesCal. We apologize for the inconvenience that you have experienced with us; All guest feedbacks are very important to us as we take these as learning tool to prevent future guests from... More
Thank you for your feedback JulesCal. We apologize for the inconvenience that you have experienced with us; All guest feedbacks are very important to us as we take these as learning tool to prevent future guests from experiencing an unsatisfatory stay. Once again thank you for your time in sharing the feedback. Have a great week!
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"Stay on top floor to avoid hotel elephants, even number rooms"