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Four Points by Sheraton Houston Greenway Plaza

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Four Points by Sheraton Houston Greenway Plaza
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262 Reviews from our TripAdvisor Community

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Showing 246: English reviews
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Houston, Texas
Reviewed 2 days ago NEW

The staff at this hotel are INCREDIBLE. Leon is always so pleasant and welcoming. This was my second time staying at this location and the excellence in service and in amenities is consistent. Who impressed me was Lea. After hearing that I had trouble with the wifi she took it upon herself to research how to diagnose and troubleshoot the...

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Helpful?
Thank Skycitylife
College Station, Texas
Reviewed 6 days ago NEWvia mobile

This hotel was good but the staff made our trip! From the moment we checked in until we left the property, the staff was extremely friendly and went out of their way to make sure our experience was great. Monica at the front desk was over the top excellent. She made us feel like family from the time we walked...

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Helpful?
Thank Jwoody79
Dan W, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Dear Jwoody79, Thank you for such a kind review regarding a recent stay at the Four Points by Sheraton Greenway Plaza. We are thrilled to read how the service you received made such a positive impact, particularly from Monica. Monica, as well as the rest of our team, works hard to provide memorable service and to welcome every guest into...

Mineral Wells, Texas
Reviewed 6 days ago NEWvia mobile

We had such a great experience here. Every person on the staff was amazing. Other hotels and businesses could learn a lot from these wonderful people. Earl, in the bar was so nice, friendly and was very attentive. Everyone was just great! We would definitely stay again and recommend to anyone coming to this area.

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Helpful?
Thank onthewingsofluv
Dan W, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Dear onthewingsofluv, Thank you for taking the time to provide amazing feedback regarding a recent stay at the Four Points by Sheraton Greenway Plaza. It is exciting to read how much you enjoyed the stay and service you received, specifically from Earl, who is a very valuable member of our team and works hard to provide great service. We hope...

Reviewed 1 week ago

OMG! Where shall I begin??❤️ From the moment I STEPPED IN THE DOOR, I felt like I had personal concierge service! I was greeted with a smile from my #FAV Customer Service Attendant, "Wellington!"☺️ I was really appreciative of his patient tone and helpful demeanor, as I was juuuust getting in to Houston from Dallas to attend an event that...

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Helpful?
Thank Felecia L
Dan W, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Dear Felecia L, Thank you for such a wonderful review regarding a recent stay at the Four Points by Sheraton Greenway Plaza. We are excited to hear how much you enjoyed the stay and the service you received while our guest. You specifically mentioned Wellington and Monica who stood out during the visit. Both Monica and Wellington work hard every...

Tomball, Texas
Reviewed 1 week ago

Olivia at the front desk is so kind, helpful and personable. D'Andra Sanders, in the restaurant area, was so friendly and helpful. Great bar and bartenders. The property is nice, but the bathroom fixtures and tile/grout are somewhat dated. Great beds and pillows.

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Helpful?
Thank jennlusk2017
Dan W, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Dear Jennlusk2017, Thank you for choosing to stay at the Four Points by Sheraton Greenway Plaza recently and for sharing feedback from the stay. We are thrilled to hear that you enjoyed the hotel experience including the service you received specifically from Olivia and D'Andra. Both Olivia and D'Andra are important members of our team and we are thankful that...

Dallas, Texas
Reviewed 2 weeks ago

The hotel front desk personnel are very kind, professional, and friendly. Personally liked the hospitality from Liana, Olivia and Deborah. When I had a cold, I was offered chicken noodle soup complimentary of the hotel.

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Helpful?
Thank dux m
Dan W, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Dear dux m, Thank you for taking the time to provide valuable feedback regarding your recent stay with us. We are so happy to hear that our Front Desk team, in particular Liana, Olivia and Deborah, made such a positive impact on your stay. We hope that you are feeling better and over the cold you had while a guest...

Brattleboro, Vermont
Reviewed 2 weeks ago

I enjoyed this hotel -- the room was nice, the breakfast was good, and staff were very helpful. But it was on the edge of a freeway, and not in the best neighborhood to explore and walk, something I like to do. Still, I did enjoy it.

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Thank David S
Dan W, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Dear David S, Thank you for being our recent guest and for sharing your experience here. We are very excited to know that you enjoyed the service and amenities that we have to offer including breakfast in the lobby restaurant, Upper Kirby Tap Room. We are sorry to hear that you were not a big fan of the highway being...

Vancouver, Canada
Reviewed 2 weeks ago

I was there a couple days before the Superbowl so that probably explains the high price, but overall I was unimpressed. For spending over $375/night I was expecting a little better. I wasn't expecting luxury, since I know that it is a Four Points, but I was on an SPG Preferred Floor but was still placed in the room right...

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Thank cformosa4
Dan W, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Dear cformosa4, Thank you for spending Super Bowl weekend with us and for sharing some feedback here. We are disappointed that you did not have a great stay with us and assure you that we will be addressing the issues you encountered immediately. We were happy to hear that you enjoyed the service experienced throughout the stay as well as...

Reviewed 2 weeks ago via mobile

My cousins and I were there and had a blast! Your front desk staff/Shuttle is very professional and went above and beyond to keep us happy! Travis, Olivia, and Wellington are great assets to your hotel. Nikki the shuttle driver was awesome! She blended right in with us as she provided us with shuttle rides to local establishments! She was...

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Helpful?
Thank Lorie C
Dan W, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Dear Lorie C, What a Super review! Thank you for taking the time to write this review. Our team worked very hard over the Super Bowl weekend to ensure every guest was treated like family. It was a pleasure to share this feedback with our entire team and even better when we shared it with Nikki, Olivia, Travis and Wellington...

Reviewed 2 weeks ago via mobile

My friends and I stayed at the Sheraton Gateway during the Super Bowl weekend. Thanks to the great service that Nikki Tate provided, made our stay exceptional. Somehow she was always available with a smile and a professional demeanor that made us feel secure and comfortable. Nikki is truly a gem and an asset to the The Sheraton Greenway. We...

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Helpful?
Thank Shelly B
Dan W, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Dear Shelly B, Thank you for your feedback regarding your stay with the Four Points by Sheraton Greenway Plaza during Super Bowl weekend. What an exciting weekend and outstanding game! It will be our pleasure to share this feedback with the entire team and specifically with Nikki. We are excited to hear that Nikki was able to make such a...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Four Points by Sheraton Houston Greenway Plaza is centrally located between downtown and the Galleria, with easy access via U.S. 59 at Kirby and just 4 miles from NRG Stadium. The rooms are well-appointed and feature upscale amenities. ... more   less 

Additional Information about Four Points by Sheraton Houston Greenway Plaza

Address: 2828 Southwest Freeway, Houston, TX 77098-4502
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: €85 - €168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Houston Greenway Plaza 3*
Number of rooms: 216
Reservation Options:
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Also Known As:
Four Points By Sheraton Houston Southwest Hotel Houston
4 Points By Sheraton Houston Southwest
Four Points Houston Southwest
Houston Four Points
Houston Sheraton
Hotel Style:
#46 Best Value Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Houston Greenway Plaza staff and other travellers.
6 questions
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Frisco
4 months ago
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3 months ago
Orange Park, Florida
6 months ago
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Questions? Get answers from Four Points by Sheraton Houston Greenway Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“8th and 9th floor, freeway side, gives beautiful night and day views. I was able to leave curtains open and still get dressed!🙄😏”
 of 5 bubbles felecial90, 14 Feb 2017 | Read review
“Ask for rooms away from the freeway!”
 of 5 bubbles garyd58, 2 Feb 2017 | Read review
“Stay somewhere else since customer service is not in their vocabulary.”
 of 5 bubbles sandals1, 1 Feb 2017 | Read review
“We like the upper floors, away from the freeway, where we perceive the noise is less.”
 of 5 bubbles robertmbbb, 30 Jan 2017 | Read review
“Back of the hotel away from 59 is quiet.”
 of 5 bubbles scarabedge, 15 Dec 2016 | Read review
5 of 5