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Royal Sonesta Houston Galleria

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#15 of 501 Hotels in Houston
Certificate of Excellence
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Royal Sonesta Houston Galleria
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968 Reviews from our TripAdvisor Community

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Showing 884: English reviews
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Liverpool, New York
Reviewed yesterday NEWvia mobile

The property and facilities are beautiful, however the staff are pretentious, Rude, discourtious and unwelcoming. We checked in to a corner king room March 28, 2017, and right from checking in, the pretentiousness was evident. The front desk staff made us feel like we had an audience with royalty. Even the valet and bellman staff were pretentious. This awful attitude...

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Helpful?
Thank Wayne N
Reviewed yesterday NEWvia mobile

I have to admit that we had a great time service was wonderful. Front desk clerk was awesome me and my husband plan to go back again. I love the mall the food was good. I would recommend this hotel to everyone who has a vacation.

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Thank Doris B
Cape Town, South Africa
Reviewed yesterday NEW

Great hotel, I was very satisfied, the bed was so comfortable and the hotel, including my room, was beautifully decorated and swimming pool was clean and my nephews had a really good time! Staff was very nice and helpful..

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Thank sanketsingh0521
Houston, Texas
Reviewed 2 days ago NEW

The Royal Sonesta Houston Galleria made my weekend perfect. Requested a high room and was able to overlook the city at night. What a great view. The staff was very friendly and helpful. The bed was comfortable and I slept like a baby.

Review collected in partnership with this hotel
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Helpful?
Thank Courtney S
Huntingdon Valley, Pennsylvania
Reviewed 3 days ago NEW

I recently completed a one night stay at the Royal Sonesta while attending a seminar. Although the stay was short, I was pleased with the room and my hotel. It checked all of my "boxes" I like to see in a business class hotel. The room was clean and free of any strong fragrances. The bed was really comfortable. The...

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Helpful?
Thank PhillyPod
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this review

Dear PhillyPod, It was a delight to have you join us on your recent visit to Houston and while it warms us to read how much you enjoyed your visit, we are sorry to learn that you were able to join us for just one night. The next time your travels bring you back our way, we hope you can...

Houston, Texas
Reviewed 1 week ago NEWvia mobile

Stayed here on the 19th floor facing the freeway. The room was clean and beautifully decorated in understated neutrals. I had a room with 2 queen beds & the room was spacious. It was nice to have a mini fridge in a high end hotel since many don't. Late at night we could hear the freeway, but it didn't disturb...

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Helpful?
Thank onedogcity07
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this review

Dear onedogcity07, Greetings to you and yours! We were delighted to have you make yourselves at home with us during your recent visit to Houston and we thank you for taking the time to share your thoughtful review. It always warms us to know when guests have enjoyed their time at the hotel and within our vibrant Galleria neighborhood and...

Houston
Reviewed 1 week ago

They accidently deactivated our key cards (though we still had reservations for another 24 hrs). After telling us they would send people up multiple times, we ended up going down to get a card to get back in our room. There was no one to wait on us in the restaurant (lack of staffing). We could not get room service....

Review collected in partnership with Sonesta
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Thank sheri20172017
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this review

Dear Sheri, It is always a pleasure to welcome back old friends and we thank you for choosing to settle in with us during your most recent visit. What you have described is certainly not reflective of the experiences we wish to create and we extend our heart-felt apologies for leaving you with this impression. We thank you for sharing...

DeSoto, Texas
Reviewed 1 week ago

My family had a wonderful stay all the staff was very kind and helpful. The rooms were well keep and supplies were on point. We will be returning in the future and hope we have longer to stay next time.

Review collected in partnership with this hotel
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Helpful?
Thank rachelbS879BR
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this review

Greetings Rachel, It was a pleasure to have your family meet ours and we thank you for taking the time to share your wonderful review. We are delighted that the welcoming spirit of our team and our well-appointed rooms made you feel so comfortable and we too hope that you can settle in for a longer visit the next time...

Houston
Reviewed 1 week ago

Tried to order room service, who apparently was unavailable, and was told they would call me back. Never got a call. Called to have room service take care of the room. After 3 hours had to call again to get house keeping to show up. After house keeping did the bedding there was a significant amount of dust and allergens...

Review collected in partnership with Sonesta
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Thank jcF1511YV
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this review

Greetings jcF1511YV, At Royal Sonesta, we value guest feedback as it allows us to know what guests most loved about being with us and how we can elevate the guest experience even further. Upon receiving your comments on our guest satisfaction survey, I tried to reach you by phone so that I could extend my personal apologies and learn more...

Houston
Reviewed 1 week ago

I had a great time, the food in the club lounge was excellent as well! The room was very clean and they had a personalized message and snacks & beverages for me waiting in the room. Beautiful view and excellent service!

Review collected in partnership with Sonesta
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Thank Z5245ELtonyc
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this review

Dear Tony, Greetings from Houston and your friends in the R Club. It was a joy to have you with us and we are elated that you so thoroughly enjoyed your concierge floor experience, which as you discovered includes many culinary delights as well as expansive views of the Galleria and downtown Houston. Once more, the pleasure was ours and...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Casual sophistication with modern appeal are what you’ll find at the Royal Sonesta Houston Galleria. Our AAA-rated Four Diamond property is at the heart of it all with dining and entertainment all within close reach. A premier destination among area hotels, Houston Galleria is yours to explore when you stay with us. Settle into our Galleria hotel in any one of the 485 freshly revamped guest rooms and suites—all thoughtfully appointed with your comfort in mind. Host a meeting, throw a gala or say “I do” with over 50,000 flexible square feet to choose from—an ideal spot for hotels near the Galleria in Houston, TX. Wind down with a cocktail at Axis Lounge or indulge in the globally inspired, locally wired fare at ARA restaurant. From the laid-back atmosphere and state of the art amenities to fine dining and location, our hotel in Houston Galleria is the perfect place to work, gather, rest or retreat. It’s all here at the Royal Sonesta Houston Galleria hotel. ... more   less 

Additional Information about Royal Sonesta Houston Galleria

Address: 2222 West Loop S, Houston, TX 77027-3502
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: €117 - €266 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Sonesta Houston Galleria 4*
Number of rooms: 485
Reservation Options:
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Also Known As:
Intercontinental Houston Hotel Houston
Houston Intercontinental
Hotel Style:
#9 Luxury Hotel in Houston
#14 Business Hotel in Houston
#34 Romantic Hotel in Houston
#48 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Royal Sonesta Houston Galleria staff and other travellers.
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Questions? Get answers from Royal Sonesta Houston Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very nice and clean rooms.”
 of 5 bubbles courtneys802, 27 Mar 2017 | Read review
“Avoid rooms that face the nearly relentless I-610 traffic noise.”
 of 5 bubbles mainemountainbear, 16 Mar 2017 | Read review
“All of the rooms are spacious and comfortable. We've been staying here the last 3 years and have always been extremely pleased with the rooms and service.”
 of 5 bubbles SheriA493, 7 Mar 2017 | Read review
“City view rooms are great - but they all are great.”
 of 5 bubbles P2746CGjohnh, 4 Mar 2017 | Read review
“My room was great!”
 of 5 bubbles 312kristined, 28 Feb 2017 | Read review
5 of 5