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Hilton Garden Inn Houston / Bush Intercontinental Airport

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Hilton Garden Inn Houston \/ Bush Intercontinental Airport
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433 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Houston / Bush Intercontinental Airport
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Showing 407: English reviews
Wilminton, United States
Reviewed 11 March 2016

What more can I say, my iPad was stolen by house keeping. I wish more people were honest! Consistent quality from property to property. Need to drive to nice restaurants. Service at hotel restaurant was great.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Edward H
Saca S, General Manager at Hilton Garden Inn Houston / Bush Intercontinental Airport, responded to this review

Dear Edward H, Please accept our sincere apologies for not being able to track down the iPad that you indicate was left behind after your checkout. Our housekeeping staff did not turn anything in that was left behind by departing guests. We investigated this matter internally and unfortunately we did not find your iPad. We are sorry we were unable...

Oslo, Norway
Reviewed 29 February 2016 via mobile

Airporthotels are seldom really special, and this one was no exception, apart from the guy who drove the shuttle on the night of my arrival ! A guy with so much positive attitude it hurts ! Fine, clean rooms, a small restaurant and bar I didn't try and close to a liquor store and a Sunway ! Can't ask for...

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Helpful?
Thank Lars B H
Saca S, General Manager at Hilton Garden Inn Houston / Bush Intercontinental Airport, responded to this review

Dear Lars B H, I am glad to hear you found your stay to your liking and our staff was very accommodating. We hope to see you again during your next visit to Houston. Thank you,

Houston, United States
Reviewed 28 February 2016 via mobile

My card was erroneously charged for breakfast I did not have. I called to have this corrected and was put on hold several times. I used points to book and was treated like I couldn't afford the room. Overall a bad experience. I submitted comments to the management staff via a Hilton survey and was sent a crappy form response...

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Helpful?
1Thank Amber M
Saca S, General Manager at Hilton Garden Inn Houston / Bush Intercontinental Airport, responded to this review

Amber M, I am sorry to hear you had a bad experience at our property. Please note I will definitely use this as a training refresher for my staff. I hope you can change your mind and give us another opportunity on your next trip to Houston. Thank you,

Chicago, Illinois
Reviewed 25 February 2016

Very clean hotel. Staff is exceptionally helpful and friendly. Even though it was off season even the pool was clean. I had an early flight out so my wife and I stayed here to make it convenient for our 7am flight. Its close to the airport with on time and regular shuttle service.

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Helpful?
Thank crystallakecoach
Saca S, General Manager at Hilton Garden Inn Houston / Bush Intercontinental Airport, responded to this review

Dear Crystallakecoach, I am glad to hear you enjoyed your recent stay at the Hilton Garden Inn Houston Bush Airport! I am glad to hear my staff was exceptionally friendly and helpful. We hope to see you again during your next visit.

Paris, United States
Reviewed 18 February 2016

Our stay at this hotel was very disappointing!!! We were awoken by the sound of water poring into the bathroom from the room above at midnight and the best the staff could do was bring me a keycard for another room. We had to dress and pack our suit cases...4 of them...and move ourselves up 2 floors! No one helped...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank John E
Saca S, General Manager at Hilton Garden Inn Houston / Bush Intercontinental Airport, responded to this review

Dear John E, I am sorry to hear you had a bad experience during your recent visit. We strive to exceed guest expectations but it is unfortunate when we fall short of our goal. I will share your feedback with my staff to ensure we are better prepared and learn from our opportunities. We hope to see you again during...

Lake Charles, United States
Reviewed 15 February 2016

Very easy to locate the hotel and very near the airport. upon arrival the staff were very friendly, prompt and helpful. The hotel lobby is very welcoming, our room was very nice and clean. Also, the shuttle service to the airport is great!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Julie H
Buffalo, United States
Reviewed 9 February 2016

The hotel appears descent upon check in. Once you get to your room the smell of wet carpet hits you right in the face. The rooms are dated, dirty carpet, peeling wallpaper and no shower pressure. For the price of a Hilton Garden Inn the rooms are sub par.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Frank M
Saca S, General Manager at Hilton Garden Inn Houston / Bush Intercontinental Airport, responded to this review

Dear Frank M, Thank you for taking the time to share your experience from your recent visit. We greatly value your feedback as we strive to improve after every guest stay. I am sorry to hear you were not completely satisfied with the condition of the room. Please note we are making the necessary steps in improving the in-room atmosphere...

Reviewed 8 February 2016

excellent service, from the pick up experience at the airport and through out the 2 days I stayed, great dinner and choices of plates and drinks. Location was also good within blocks from mayor highways and rental car facility. The shuttle driver was excellent in providing directions and offer to help.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 796gonzalop
Reviewed 7 February 2016

We arrived early from a long overseas flight and the staff very kindly found us a room after a short wait which we really appreciated. The room was clean comfortable and well stocked but does not have an in room safe. The room also was quiet. . As we were tired I did not do any work at the desk...

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Helpful?
Thank Deb1144
Reviewed 1 February 2016

It is very close to the airport and the interstate. Considering how close it is to the airport, there was minimal noise which is excellent. The staff is friendly and the hotel is clean with a fast internet connection. Often, I do not use the internet at most hotels due to a lack of speed but this hotel is quick.

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Helpful?
Thank Frank K

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Houston/Bush Intercontinental Airport hotel, located two miles south of the airport at the World Houston Business Center on John F. Kennedy Blvd. Our welcoming hotel is situated near prominent businesses including; Siemens, GE Oil & Gas, United Airlines, downtown Houston and the George R. Brown Convention Center. The Reliant Center and the Galleria Mall are all within easy reach of the hotel via major highways and tollways. ... more   less 

Additional Information about Hilton Garden Inn Houston / Bush Intercontinental Airport

Address: 15400 John F Kennedy Blvd, Houston, TX 77032-2310
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: €96 - €237 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Houston / Bush Intercontinental Airport 3*
Number of rooms: 182
Reservation Options:
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Also Known As:
Hilton Garden Inn Houston / Bush Intercontinental Airport Hotel Houston
Hilton Houston
Hotel Style:
#71 Family Hotel in Houston
#117 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Houston / Bush Intercontinental Airport staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Houston / Bush Intercontinental Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the ground floor”
 of 5 bubbles JohnEO, 12 Dec 2016 | Read review
“ask for a room on the second floor or higher; first floor is under renovation plus it is where the meetings rooms are located.”
 of 5 bubbles 114irac, 8 Dec 2016 | Read review
“The king size beds are awesome”
 of 5 bubbles hectormN78YJ, 18 Oct 2016 | Read review
“The hotel was very quite and friendly.”
 of 5 bubbles TerryR356, 27 Jul 2016 | Read review
“Check that the A/C works before heading to sleep”
 of 5 bubbles Brian-IFlyAlot, 17 Jan 2016 | Read review
5 of 5
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