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Red Roof Inn Houston - Brookhollow

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Red Roof Inn Houston - Brookhollow
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84 Reviews from our TripAdvisor Community

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Showing 82: English reviews
Reviewed 6 days ago NEW

I love this hotel, it is very clean and comfortable. The staff showed me a pleasant welcome and make sure I was satisfy, they are very helpful. My room felt like a home away from home. The Housekeeping staff cleaned my room everyday for the four nights I lodged there, and they work very hard. I am very please of...

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Helpful?
Thank Camella E
redroofinnhoustontx, Webmaster at Red Roof Inn Houston - Brookhollow, responded to this review

Dear Guest, Thanks for your kind comments. I’m so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. Thanks...

Reviewed 2 weeks ago via mobile

The first night I stayed there on the second floor I really enjoyed my room it was big clean & spacious. The floors were wood. It had a mini relfrigerator with freezer in it. It had a microwave. The bed was comfy and pretty big. The shower was nice and clean. The front desk clerk was very nice and helpful....

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Helpful?
Thank Rhg24
redroofinnhoustontx, webmaster at Red Roof Inn Houston - Brookhollow, responded to this review

Dear Guest, I’m glad you had nice experience with us, and I sincerely thank you for your positive comments.I’m very pleased that you enjoyed being with us at our hotel. We will take corrective actions based on your observations. We’ll be here for you in the future if you visit the area again, and we always strive to maintain a...

Atlanta, Georgia
Reviewed 3 weeks ago

I read the reviews and I must say walking in and being greeted with a warm welcome smile was simply wonderful Mary made me feel at home. I see the renovations being done but I was sold from the start wish my stay would have been longer, rooms were up to date I slept like a baby the security at...

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Helpful?
Thank zeuki0509
redroofinnhoustontx, Webmaster at Red Roof Inn Houston - Brookhollow, responded to this review

Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we’ll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel...

Simpsonville, South Carolina
Reviewed 4 weeks ago

During my visit the hotel lobby was under construction. But I was very impress with the rooms being completely updated and the price . This will be my hotel of choice for all my visits home when I don't want to stay with family or friends.

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Helpful?
Thank MissCoffeeCake
redroofinnhoustontx, Webmaster at Red Roof Inn Houston - Brookhollow, responded to this review

Dear Guest, Thanks for your kind words about our clean, comfortable hotel that we provide to guests like you at a great price. When you need us again, you can be sure we’ll be here for you with another great experience. Sincerely, Hotel Manager

Houston, Texas
Reviewed 30 August 2016

The rooms and location are just average, but Angie and Mary at the front desk are amazing! They both are helpful and know what they are doing, work very well as a team. All my special needs were met with no problem. This type of customer service is far too rate in today's world. These 2 women deserve applause!

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Helpful?
1Thank mrk77055
redroofinnhoustontx, Webmaster at Red Roof Inn Houston - Brookhollow, responded to this review

Dear Valued Guest, Thanks for the stay and appreciating review for front desk. The credit has been conveyed to Angie and Mary. It is our continuous endeavor to offer the best service to all our guests and we shall be always trying to better the room features and hospitality. We look forward to welcome you again soon. Sincerely, Hotel Manager

Reviewed 18 August 2016 via mobile

Nice updates to property underway. Property is always safe and secure. Cost per night favors that of low. Lots of great eatery establishments around to choose from. Plenty to do as far as what to do while here. Had a wonderful stay at this hotel as usual.

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Helpful?
1Thank Randall H
redroofinnhoustontx, Webmaster at Red Roof Inn Houston - Brookhollow, responded to this review

Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback about our improving hotel. I will share this review with my team and we’ll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than...

Reviewed 15 August 2016

1. There were roaches in the hallways and gnats in our room 2. The hallways were very dark because the wall light fixtures only had one bulb in each fixture 3. The free breakfast ends at 8:30 am which is too early in my opinion 4. The towels were small and very scratchy 5. The front desk staff was friendly...

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Helpful?
3Thank Bryon B
redroofinnhoustontx, Webmaster at Red Roof Inn Houston - Brookhollow, responded to this review

Dear Guest, Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. If there is a billing issue remaining, please contact us directly for a quick resolution. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better...

Reviewed 25 July 2016 via mobile

I'm a red roof person, but sometimes hotels can have a name, but have mismanagement. I was so thankful about this one. There was even a continental breakfast offered, which was a first for any of the red roof one I've visited. I would definitely recommend. And the attendants were very nice and helpful because I couldn't find my phone...

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Helpful?
Thank Al W
redroofinnhoustontx, Webmaster at Red Roof Inn Houston - Brookhollow, responded to this review

Dear Guest, Thanks for taking a moment to comment about our hotel. I'm so pleased that your experience was nice enough here that you would recommend us to others. I hope you have a chance to do that. If you have family members, friends or colleagues traveling in this area, make sure they know about our hotel. We'll do a...

Haltom City
Reviewed 24 July 2016

Very hard to get a good nights sleep when there are bugs in the hallways and the rooms. Every night there were new bugs,. Roaches, huge water bugs , small black bugs. WIFI is terrible. i could only get a connection one of the nights I was there. Desk clerk didn't bother to ask me how my stay was when...

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Helpful?
Thank Nancy R
redroofinnhoustontx, Webmaster at Red Roof Inn Houston - Brookhollow, responded to this review

Dear Guest, Thanks for your comments about our multi-night stay. I’m terribly sorry that we failed to meet your expectations in some ways. While we're pleased to be an insect-free hotel, I'm sorry for any ways we let you down. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we...

Houston, Texas
Reviewed 15 July 2016

Got relocated to Houston, Texas through no fault of my own. My husband got relocated to Houston. Upon arriving to Houston I cried the entire way there, even wanted to be let out of the car lol. After arriving to Red Roof in Houston, I was greeted by the most priceless individual you ever wanted to meet. The member name...

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Helpful?
Thank sandrakharris22
redroofinnhoustontx, Webmaster at Red Roof Inn Houston - Brookhollow, responded to this review

Dear Guest, Thanks for taking a moment to comment about our hotel and our valued employee Mary. I'm so pleased that her actions and our hotel were comforting to you during this stressful time in your life. I hope you are now settling in well in the area. And I hope we will have the pleasure of serving you again...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
Official Description (provided by the hotel)
Red Roof Inn Houston - Brookhollow is a pet friendly, family friendly hotel. This hotel is on the Northwest Freeway/US 290 and close to I-610. The hotel is near Toyota Center, MD Anderson Cancer Center, Reliant Center/Astrodome, Port of Houston, Minute Maid Park, Texans Arena, Texas Children's Hospital, Galleria Mall and Gleannoch Farms Golf Course. Many major chain restaurants are just across the street. Including Outback Steakhouse, IHOP, Chili's, Denny's, Red Lobster and more! Red Roof Inn Houston - Brookhollow features an outdoor unheated pool, an elevator, coin laundry, guest computer and has interior and exterior corridors. All rooms at this hotel offer free WiFi, 42" flat-screen TV, microwave & refrigerator, hair dryer and an iron & ironing board. Experience our complimentary continental breakfast and coffeehouse-style coffee/tea in the lobby. This location offers premium channels including ESPN, CNN, FOX News, HBO and Showtime. One well-behaved family pet per room is welcome. ... more   less 

Additional Information about Red Roof Inn Houston - Brookhollow

Address: 12929 Northwest Fwy, Houston, TX 77040-6303
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: €51 - €93 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Houston - Brookhollow 2*
Number of rooms: 99
Reservation Options:
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Also Known As:
Red Roof Inn Houston
Houston Red Roof Inn
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn Houston - Brookhollow staff and other travellers.
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10 months ago
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Questions? Get answers from Red Roof Inn Houston - Brookhollow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The lower floors are more convenient.”
 of 5 bubbles camellae2016, 29 Nov 2016 | Read review
“Higher rooms have less noise, a/c is quiet and none smoking rooms are very nice.”
 of 5 bubbles sandrakharris22, 15 Jul 2016 | Read review
“accessed from the inside, and away from the laundry room, stairwells, and lobby”
 of 5 bubbles gsanbrook, 6 Mar 2015 | Read review
“They have 3 types of rooms. The classic will get you a room with an outside door. SCARY!!! The Deluxe will get you a room on the 2nd floor, and the superior will get you the 3rd floor”
 of 5 bubbles richardhJ1862HL, 22 Feb 2015 | Read review
“Choose rooms 301, 201 for view of the Northwest Freeway and Tinseltown and other restaurants!”
 of 5 bubbles mrinmoyg, 2 Dec 2014 | Read review
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