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Homewood Suites by Hilton Houston Willowbrook Mall

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Traveller (15)
Room & Suite (26)
Dining (4)
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Overview
  • Excellent66%
  • Very good25%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“macaroni grill”(4 reviews)
“indoor pool”(10 reviews)
“bedroom suite”(6 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Suites
3 Star Hotel
All hotel details
Offers from Homewood Suites by Hilton Houston Willowbrook Mall
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Homewood Suites by Hilton Houston Willowbrook Mall
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (298)
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Traveller rating
184
66
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3
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184
66
18
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All reviewsmacaroni grillindoor poolbedroom suitebasketball courtceiling fanliving areasofa bedhome away from homevery pleasant stayawesome staywalking distanceshopping and restaurantsfull kitchencomplimentary breakfastup to dategreat customer servicerecommend this hotel
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1 - 5 of 277 reviews
Reviewed 12 March 2018

while everything is close by, the room was not clean, there was a hair on the pillow, paper tissue fragments on the sofa, and toothpaste residue in the sink. The sink did not drain so I had to look at the disgusting dirty water after...More

Review collected in partnership with Homewood Suites by Hilton
Thank changeologist
Response from Michelle Y, General Manager at Homewood Suites by Hilton Houston Willowbrook MallResponded 13 March 2018

Dear changeologist, I wanted to sincerely apologize about the inconvenience you experienced as well as the state you found your room. That is unacceptable and I can promise you I will take care of everything you listed. Thank you for bringing them to my attention,...More

Hotel's Favourite
Reviewed 9 September 2017

The Homewood Suites at Willowbrook Mall provided safety, shelter, food, great service and especially an amazing staff for my 86-year-old mother in law and her 80-year-old best friend after Hurricane Harvey hit Houston. Both women escaped their flooded Champions-area homes just in time and didn't...More

Thank Cleo15
Response from TMIHospitality, Manager at Homewood Suites by Hilton Houston Willowbrook MallResponded 15 September 2017

Dear Cleo15, Thank you for your kind comments regarding our hotel! We are so happy to hear that your mother-in-law and her friend were able to find shelter at our hotel and be cared for during a scary time. It was the pleasure of our...More

A TripAdvisor Member
1
Reviewed 10 March 2018

My daughter wanted to have a sleepover for her 10th birthday. I was unable to have it at my home so I reseved a two bedroom suite. The room was very clean and felt welcoming. The kitchenette was spotless and the bathrooms too. We went...More

Review collected in partnership with Homewood Suites by Hilton
Thank A TripAdvisor Member
Reviewed 6 February 2018

Nearby major attractions in Houston. Prices are competitive and the place is clean and well trained staff. Liked the coffee around the clock and their breakfast. The room is spacious and furniture is in good shape

Thank Hassan S
Response from Michelle Y, General Manager at Homewood Suites by Hilton Houston Willowbrook MallResponded 5 March 2018

Dear Hassan S, Thank you for taking the time to fill out a review on our behalf! We hope to see you again the next time you are in the Houston area! Many Thanks,

Reviewed 16 December 2017

geographically a great location, excellent service, clean, and spacious rooms, breakfast selection was terrific, friendly and helpful staff, somewhat pricing relative to competing hotels near by. lots of restaurant choices close.

Review collected in partnership with Homewood Suites by Hilton
Thank Bruce K
Response from Michelle Y, General Manager at Homewood Suites by Hilton Houston Willowbrook MallResponded 5 March 2018

Dear Bruce K, Thank you for taking the time to fill out a review on our behalf! We enjoyed having you here and we hope to see you again soon! Sincerely,

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Dry Cleaning
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$134 - US$298 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Family Hotel in Houston
#20 Business Hotel in Houston
#29 Romantic Hotel in Houston
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms, Smoking rooms available
Details
Price range
US$134 - US$298 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Family Hotel in Houston
#20 Business Hotel in Houston
#29 Romantic Hotel in Houston
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms, Smoking rooms available
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Traveller (15)
Room & Suite (26)
Dining (4)
Pool & Beach (1)
Family and Play Areas (2)
Business Centre & Event Rooms (2)
Questions & Answers
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Room Tips
"#212, AC units by the window, it was very noisy! Choose a room not on this side of the building!"
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"First floor was convenient for us due to walking disabilities."
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"Rooms on the south side were quiet and easy access to side parking lot exit."
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"try to choose rooms closer to lift or main lounge to minimize more walking"
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