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Extended Stay America - Houston - Westchase - Richmond

23 reviews
#302 of 517 Hotels in Houston
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Traveller (1)
Room & Suite (7)
Dining (1)
Overview
  • Excellent54%
  • Very good8%
  • Average0%
  • Poor8%
  • Terrible30%
Travellers talk about
“granola bars”(2 reviews)
“place to stay”(2 reviews)
“great hotel”(2 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Kitchenette
Multilingual Staff
Pets Allowed
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Houston - Westchase - Richmond
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (23)Write a Review
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1 - 5 of 23 reviews
Reviewed 3 weeks ago

When I booked through Priceline.com.I used my nick name Patricia Van Instead Phuangpet VanI tried to showed her my confirmation through email from my cell phone.I showed her my credit card with last name Van.My ID with Van .She won't except all of those.When I...More

Review collected in partnership with Extended Stay
Thank phuangpetv
Response from 00esa, Manager at Extended Stay America - Houston - Westchase - RichmondResponded 3 weeks ago

We are sorry for the difficulties experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described...More

Hotel's Favourite
Reviewed 24 July 2017

The location was great vary quite. The room smelled great vary clean as well. Eboni at the front was great Awesome customer service skills. Coffee can be better. Overall this location is a great pick.More

Review collected in partnership with Extended Stay
Thank Debra W
Response from 00esa, General Manager at Extended Stay America - Houston - Westchase - RichmondResponded 25 July 2017

Debra, thank you for sharing your positive feedback about Extended Stay America - Houston - Westchase - Richmond. We are glad to know our convenient location and the exceptional service provided by Eboni left you with a great impression of our hotel. I will be...More

Reviewed 7 January 2018 via mobile

We were very pleased with the hotel. It is quiet, comfortable, spacious, close to restaurants and shopping - so convenient! The staff is helpful and responsive. We will definitely stay there again. Jerry and Raya S.More

Thank Jerry S
Response from 00esa, Manager at Extended Stay America - Houston - Westchase - RichmondResponded 8 January 2018

Jerry, thank you for being our guest at Extended Stay America and for sharing a wonderful review. It's so nice to read you & your family found your suite comfortable and you were pleased with the exceptional service from our staff. On behalf of everyone...More

Reviewed 22 December 2017

This review is based on the treatment I received from the staff that check me in and the condition of the room she assigned me. I hope this was just one isolated incident. Your rates are too high for such services. Rude staff and dirty...More

Review collected in partnership with Extended Stay
Thank 970juditha
Response from 00esa, Manager at Extended Stay America - Houston - Westchase - RichmondResponded 23 December 2017

Thank you for your feedback. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our...More

Reviewed 21 December 2017

They will take it upon themselves to harass you. ie. stomp on the floor if your room is a lower floor room, slam doors,Etc. front desk apologized moved me to another room and it was the same. They knew of course.More

Review collected in partnership with this hotel
Thank 381sai
Response from 00esa, Manager at Extended Stay America - Houston - Westchase - RichmondResponded 22 December 2017

Sai, we sincerely apologize for the issue you encountered while being here and regret the inconvenience caused to you due to the disturbance. Your feedback is important to us, so it has been discussed with our team members to ensure we deliver all of our...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Multilingual Staff
Room amenities
Microwave
Details
Price range
US$75 - US$104 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$75 - US$104 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (1)
Room & Suite (7)
Dining (1)
Questions & Answers
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Room Tips
"Try to get away from the toll road."
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"Away from highway"
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"I've only had a room in the front and there is no view. The back has a creek and maybe nicer to look at."
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"Quiet rooms, close to many restaurants and places to shop. Close to Galeria."
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