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Hotel is nice, beds were very comfortable. Breakfast buffet was good. We stayed here with other friends that were visiting for a wedding. Lobby area and bar were go places to hang out and visit.
Only downside is road construction in the area. Hotel and...More
Thank Gary S
Response from ConcordHospitality, General Manager at Sheraton Houston Brookhollow HotelResponded 10 March 2014
Thank you for choosing Sheraton Houston Brookhollow. We're glad you enjoyed your stay and found our hotel and service well suited for your needs while visiting for a wedding. We hope you'll have an opportunity to visit us again in the future. Thank...More
I felt completely pampered at this friendly, spotless hotel. After a long day of meetings, it was so wonderful to be welcomed and treated in such a friendly way. Thank you Ushi and Linda for your helpful information and warm smiles. Thank you, John for...More
Thank ALICE T
Response from ConcordHospitality, General Manager at Sheraton Houston Brookhollow HotelResponded 7 March 2014
It's great to receive your review and compliments regarding the excellent service provided at Sheraton Houston Brookhollow. We're glad you felt well taken care of by our staff during your stay and I look forward to recognizing Ushi, Linda, and John with special...More
Great accommodations for someone trying to conduct business. Bar food great... Fast & friendly! Interstate & highway traffic is difficult but that's kind of out of there control. Also, package delivery was taken to wrong address. Manager & front desk tracked it down & delivered...More
Response from ConcordHospitality, General Manager at Sheraton Houston Brookhollow HotelResponded 3 March 2014
Thank you for choosing Sheraton Houston Brookhollow for your business travels. We appreciate your complimentary feedback on our great accommodations and friendly service. Please plan to visit us the next time you travel to the area. Thank you for writing a review.
It's worth battling the road construction outside the hotel...this Sheraton location is definitely a place where the customer service makes all the difference.
It isn't typical for the service to outweigh the hotel property itself in my impression of a stay but in this case...More
Response from ConcordHospitality, General Manager at Sheraton Houston Brookhollow HotelResponded 28 February 2014
Thank you for writing a review from your recent experience with us at Sheraton Houston Brookhollow. We strive to exceed guest expectations by providing a comfortable stay with exceptional service and sincere hospitality. I am excited to share your complimentary feedback with our team...More
This hotel is located right off of I-610. One thing to note is that there is heavy construction going on in the area and shows little signs of finishing up soon. Due to detours, my GPS got a little confused when guiding me to the...More
1 Thank embraer
Response from ConcordHospitality, General Manager at Sheraton Houston Brookhollow HotelResponded 26 February 2014
Thank you for writing a review. I appreciate you bringing these concerns to my attention, and I sincerely apologize for any inconveniences you experienced as a result. It's great to hear you had an opportunity to relax in the pool area, and we're glad...More