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The Westin Houston Memorial City

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The Westin Houston Memorial City
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439 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Houston Memorial City
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Showing 414: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2016 via mobile

It was a nice experience as the hotel live up to her expectation. Courteous staff right from the door to the reception, the house keepers and the restaurant staff. The rooms are well kept and the amenities there in are of high standard. For shopping lovers, one of the biggest malls is just right in the hotel as there is... More 

Helpful?
Thank BOO259
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the positive feedback and for choosing the Westin! We truly appreciate everyone that takes the time to let us know how we are doing. I was pleased to read that you enjoyed our amenities and the Memorial City mall. I look forward to welcoming you back to The Westin Houston, Memorial City soon. Thank you again!... More 

1 review
Reviewed 21 July 2016 via mobile

Awesome hotel with great staff, nice size rooms with comfortable beds. Bathroom is equipped with a seperate tub and a rain shower. Tub has shower as well. I stayed in a suite that had a Bose radio system that sounded great throughout the room. Hotel is located off the interstate with restaurants around and you can jump on and off... More 

Helpful?
Thank Gerrand L
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Gerrand, Thank you for taking the time to share this great review about our property. I was pleased to read that you enjoyed your stay and the pool during the summer. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General Manager More 

Homer Glen, Illinois
Level Contributor
48 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 July 2016

This hotel offers many great amenities for a short or long term stay. It is located across the street from the Memorial City Mall and you can access it through the walk way. There are many restaurants and shops not attached to the mall that are very close by. The hotel did lock me out of my room after the... More 

Helpful?
Thank DoubleEm
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to share your experience at our property. I was pleased to read that you enjoyed your stay and a few locations in the area. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General Manager More 

Houston, Texas
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 18 July 2016

This was my third stay at the Westin for a conference. I must say, the service provided by the hotel staff related to our conference was superb as well as the front desk staff who checked me in and the room service staff. However, I was disappointed with the customer service of the staff when I called the front desk... More 

Helpful?
Thank cre8moe
TheWestinMemorial, Director of Operations at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to leave your feedback. I'm personally speaking to my team about your situation to ensure that this does not happen again. I greatly appreciate you bringing these issues to our attention. We hope to have you back at the Westin very soon! Be well, Nicholas McDermott Director of Operations More 

Houston, Texas
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 July 2016

After having a problem with a gift certificate, the general manager contacted me through Trip Advisor and worked with me to resolve the issue - generously extending the expiration date. I haven't had a chance to use it yet, but I'm very appreciative of his willingness to work with me.

Helpful?
Thank Kashou106
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, We greatly appreciate you taking the time to leave us an updated review. This truly means a lot to us. We are pleased that we were able to reach out to you and resolve the situation that you encountered. We look forward to welcoming you to The Westin Houston, Memorial City soon. Have a wonderful day. Thank you! Be... More 

1 review
Reviewed 14 July 2016 via mobile

I had the best weekend as I celebrated a milestone in my career and stayed here for the weekend. The suite was absolutely amazing, the pool was relaxing and the view from my room was to die for. Nothing shy from the best in Houston! Glad I stayed here

Helpful?
Thank Yvonne G
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Yvonne, Thank you for your wonderful review on your experience. I was pleased to hear that you enjoyed your time with us. We greatly appreciate you taking the time to tell us about your stay. We hope to see you again soon. Have a great day! Be Well, Kerry Ringham General Manager More 

1 review
Reviewed 13 July 2016 via mobile

We arrived here to spend a few days with family and once we parked, of which there was ample parking, we were checked in with no wait by a amazingly helpful concierge Tooba. She was so helpful while giving us a overview of the hotel, and making countless dining suggestions, as well as dealing with our countless questions. Our room... More 

Helpful?
Thank Fatima A
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Fatima, Thank you for your great review on your experience. I was pleased to hear that Tooba was there for all your needs. I have shared this review with her and the team. We greatly appreciate you taking the time to tell us about your stay. We hope to see you again soon! Be Well, Kerry Ringham General Manager More 

Level Contributor
3 reviews
3 hotel reviews
Reviewed 10 July 2016 via mobile

My recent trip to Houston entailed stay an unexpected night since the evening lasted longer then anticipated and was too tired to drive. I happen to pass by The Westin and thought why not take a look at the rates. To my shock, it was very reasonably priced for how gorgeous this hotel looked. The gentleman working the desk on... More 

Helpful?
Thank Jason E
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Jason, Thank you for the positive feedback! We greatly appreciate you taking the time to tell us about your experience at our property. I was pleased to hear that you were able to get some nice rest after an extra long day at work. I will be sure to share your kind comments with our team. We hope to... More 

1 review
Reviewed 9 July 2016 via mobile

I stayed at this hotel a couple of days ago, Michelle Ordorica helped me with the reservation as it was a last minute thing. The room was nice and the view was incredible... I wish I could've stay longer. Melvin at the FD was super friendly and check-in was quick.

Helpful?
Thank Silvia G
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Silvia, Thank you for the positive feedback! We greatly appreciate you taking the time to tell us about your experience at our property. I will be sure to share this one with our team. We hope to see you again soon! Thank you again, Kerry Ringham General Manager More 

Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 July 2016 via mobile

I have come to Westin several times for my trips to Houston. The place is right next to the memorial mall and has an overhead walkway to the mall. The food is good and the people are nice. The place gets 4 stars as the parking is expensive and every once in a while gets so full there is no... More 

Helpful?
Thank Lawrence A
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Lawrence, Thank you for your feedback! We appreciate you taking the time to let us know how we are doing and what areas can be improved. I have shared your comments with our entire team. I was pleased to read that you enjoyed your stay at our hotel. I look forward to welcoming you back to The Westin Houston,... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
The Westin Houston Memorial City is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial city that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, and the Westchase District. Our hotel has an infinity pool and 30,000+ sq ft of event space. ... more   less 

Additional Information about The Westin Houston Memorial City

Address: 945 Gessner Rd, Houston, TX 77024-2855
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: €105 - €298 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Houston Memorial City 4*
Number of rooms: 288
Reservation Options:
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Also Known As:
The Westin Houston Memorial City Hotel Houston
Hotel Style:
#16 Luxury Hotel in Houston
#49 Family Hotel in Houston
#55 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Houston Memorial City staff and other travellers.
9 questions
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Questions? Get answers from The Westin Houston Memorial City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best Views”
 of 5 bubbles drewmbiam, 28 Nov 2016 | Read review
“Room #2108”
 of 5 bubbles MrsCaballero, 28 Nov 2016 | Read review
“The luxury suites are well worth the money! Beautiful, very clean and large functional living spaces.”
 of 5 bubbles jaramckee, 18 Nov 2016 | Read review
“Loved the rooms”
 of 5 bubbles chryssem, 11 Nov 2016 | Read review
“great location, close to restaurant and shopping center. Ask for downtown view rooms, the night view is beautiful.”
  • views from room
  • night views from my room
 of 5 bubbles Texarrican1, 5 Nov 2016 | Read review
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