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The Westin Houston Memorial City

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The Westin Houston Memorial City
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461 Reviews from our TripAdvisor Community

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Showing 435: English reviews
Manor, Texas
Reviewed 4 September 2016 via mobile

After a tiring drive late at night, i wasn't in a very good mood at check in. The young lady who checked me in was very patient and very understanding. She made sure my check in process was quick and stress free. I was really suprised and my mood immediately changed. There aren't many associates who have that kind of...

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Helpful?
Thank Emily H
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Emily, Thank you for taking the time to share your experience at our property. I was pleased to read that you had a stress free check in. We strive to make each and every guest feel welcomed and relaxed upon arrival. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham...

Boca Raton, FL
Reviewed 30 August 2016

We recently had the pleasure of staying here for 5 nights while participating in a 50th High School Reunion. Staff were very helpful and went out of their way to ensure that our needs were met. Celia, in the 024 lounge, was warm, friendly, and provided outstanding service. Would definitely stay here again if in the area!

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Helpful?
Thank GER8
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greeting, Thank you for your wonderful review on your stay during your 50th High School Anniversary. I hope it was a blast! I was happy to hear that you were able to experience our 024 lounge. We greatly appreciate you taking the time to tell us about your stay. We hope to see you again soon. Be Well, Kerry Ringham...

Spring, Texas
Reviewed 27 August 2016 via mobile

The best SPG Property in Houston (and I've stayed at the St Regis). Fantastic - front desk is outstanding, rooftop pool, patio are exceptional. Nice to have a Starwood property that actually recognizes and rewards SPG members. Not in the heart of Houston but still very driveable to go Downtown. You can walk around the corner to a few great...

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Helpful?
Thank chmick50 .
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the great review on your experience. I was pleased to hear that you were able to take advantage of our amenities and restaurants in the area. We greatly appreciate you taking the time to tell us about your stay. I will be sure to share your comments with our team. We hope to have you back...

Reviewed 25 August 2016 via mobile

My daughter and I stayed this past weekend for a ballroom dance event, and had a fantastic experience. The rooms were quiet, the showers were fantastic, the ballroom was an excellent event venue, and the staff was great. I happen to prefer hot tea, which doesn't brew well in hotel room coffee pots as a general rule, and the staff...

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Helpful?
Thank divachels
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the positive feedback and for sharing it on TripAdvisor, as well. We appreciate all guests that take the time to let us know how we are doing. I was pleased to read that you enjoyed your American Girl stay. I look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Inspired, Kerry...

Reviewed 24 August 2016 via mobile

Stayed here for a week during a family occasion. Wonderful rooms, even better bathrooms! Great location off I-10, Sam Houston Tollway, and the Memorial City Mall, which offers a myriad of shopping options. Staff were friendly and helpful - supported us wonderfully throughout the event and festivities. The one downside is parking, although the garage is easily accessible to the...

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Helpful?
Thank Ian L
TheWestinMemorial, Director of Sales at The Westin Houston Memorial City, responded to this review

Greeting Ian, Thank you for the positive feedback! We appreciate all guests that take the time to let us know how we are doing. I was pleased to read that you enjoyed your stay, event and took advantage of what Memorial City has to offer. I look forward to welcoming you back to The Westin Houston, Memorial City soon! Be...

Boston, Massachusetts
Reviewed 19 August 2016

We booked the American Girl Experience for my daughter's tenth birthday. It was an amazing experience. I enjoyed it as much as she did. We began our day at the American Girl Store and ordered the birthday package at the Bistro. After shopping, we headed to the hotel where my daughter was greeted at the front desk with her VIG...

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Helpful?
Thank tslopez39
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings , Thank you for your wonderful review on your American Girl experience! It's such a fun and memorable package. Perfect for birthdays! We're more than happy to know that you and your daughter had a great time. We greatly appreciate your feedback and hope to have you back soon. Thank you again! Be Inspired, Kerry Ringham General Manager

Reviewed 15 August 2016 via mobile

I stay there frequently through the week and I am always glad to be back. Tooba, Adiel, Tim , Ngan, Brit and Sarai are rock stars! Valet are quick and really nice guys, it's very well managed. Rooms are awesome, memorial city downtown view is really awesome. In summary, everyone is great at Westin Memorial City, 10/10.

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Helpful?
Thank Stephen M
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Stephen, Thank you for taking the time to share this great review about our property. I was pleased to read that you enjoy your stays with us. I will be sure to share your comments to the team. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General Manager

Rocklin, California
Reviewed 15 August 2016 via mobile

We got upgraded to a suite that was huge! We were visiting our daughter for an extended weekend and definitely appreciated the extra room. The bathroom was pretty small in comparison and it would've been nice if the kitchen area actually functioned with a coffee maker or some actual dishes (coffee mugs, wine glasses, silverware) because it seemed like wasted...

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Helpful?
Thank Hillary M
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Hillary, Thank you for taking the time to share your experience at our property! I was pleased to read that you enjoyed your stay while visiting your daughter. I appreciate you pointing out a few issues you noticed. We will be sure to take care of the items you have mentioned. We look forward to welcoming you back to...

Hickory, North Carolina
Reviewed 11 August 2016 via mobile

The Westin in Memorial City is always consistent and is located within walking distance of several great restaurants. Being a business traveler, my number one concern is always cleanliness and a great bed. This property is well maintained, always clean and the staff are always friendly and ready to help.

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Helpful?
Thank EINSTMRR
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the positive feedback! We greatly appreciate you taking the time to tell us about your experience at our property. I will be sure to share your kind comments with our team. We hope to welcome you back to The Westin Memorial City soon! Thank you again, Kerry Ringham General Manager

Reviewed 11 August 2016 via mobile

My wife and I wanted to have a kid free weekend and just kind of reconnect. So we just got a sitter and booked this hotel. Great stay. The staff was so polite the whole stay. The room was nice and the shower very roomy for two. Great quick weekend getaway.

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Helpful?
Thank redman1977
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to share your experience at our property. I was pleased to read that you and your wife enjoyed your weekend staycation with us. I will be sure to share your comments with our team. I look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Houston Memorial City is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial city that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, the Westchase District and offers the ultimate in comfort and relaxation. Whether traveling for business or leisure, a soothing and refreshing sanctuary during your stay is provided. The hotel has an 18th-floor infinity-edge pool, state-of-the-art fitness workout studio, a full-service Starbucks® on the 3rd floor and 30,000+ sq ft of event space. ... more   less 

Additional Information about The Westin Houston Memorial City

Address: 945 Gessner Rd, Houston, TX 77024-2855
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: €132 - €355 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Houston Memorial City 4*
Number of rooms: 288
Reservation Options:
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Also Known As:
The Westin Houston Memorial City Hotel Houston
Hotel Style:
#19 Luxury Hotel in Houston
#49 Family Hotel in Houston
#55 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Houston Memorial City staff and other travellers.
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Questions? Get answers from The Westin Houston Memorial City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid rooms by the elevators!”
 of 5 bubbles arsimes, 17 Jan 2017 | Read review
“If you are going during football season you might get to see the opposing team”
 of 5 bubbles LLS0921, 10 Jan 2017 | Read review
“Easy access to I10”
 of 5 bubbles BGuidry, 9 Jan 2017 | Read review
“ask for highest floor possible - away from elevators. ask for a room facing East (the mall)”
 of 5 bubbles MKPMWP, 1 Jan 2017 | Read review
“Hotel is along I-10, very busy interstate. Higher rooms are quieter. Also on South side.”
 of 5 bubbles NancyH954, 1 Jan 2017 | Read review
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