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The Westin Houston Memorial City

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The Westin Houston Memorial City
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439 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Houston Memorial City
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Showing 414: English reviews
McAllen, Texas
Level Contributor
172 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 10 August 2016

We had an American Girl weekend at this hotel and were treated like royalty. The girls had an amazing time and the hotel had the perfect room setup for a mom with several young girls ready to experience American Girl Store!

Helpful?
Thank Madzech
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for your wonderful review on your American Girl experience! It's such a fun and memorable package, and we're more than happy to know that you and the girls enjoyed it. We greatly appreciate your feedback. We hope to see you all again soon. Have a great day! Be Inspired, Kerry Ringham General Manager More 

Baton Rouge, Louisiana
1 review
Reviewed 8 August 2016

This weekend we went to celebrate my Little Girl's 9th Birthday. We originally had booked the American Girl Doll Package, but after buying stuff to get ready for school.. we decided that wasn't in our budget. I had also received an email about the AG Package, but let them know we wouldn't be able to do that, but that I... More 

Helpful?
Thank Disneygal1073
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, I appreciate you taking your time to review the American Girl experience. We are thrilled to hear that your daughters enjoyed it for her birthday! It truly is our most unique and memorable package offered. It was a pleasure to have you all join us. I look forward to welcoming you back to The Westin Houston, Memorial City soon.... More 

1 review
Reviewed 8 August 2016

I've always been greeted with a welcome and a smile. Staff is very helpful and and attentive. The rooms are nice and modern. There's a gym package for runners and a mall next door with some fashionable restaurants in walking distance. I would definitely stay at the westin again.

Helpful?
Thank nokillkenny
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to share this great review about our property. I was pleased to read that you enjoyed your stay and the area. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General Manager More 

Houston, Texas
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 August 2016 via mobile

This was my second one-night stay at the Memorial City Westin. I was with the same group at an annual retreat. I'll start by giving props to the catering staff. Food was good and staff was helpful and attentive. The rooms at this property are spacious and comfortable. Front desk staff was helpful as was the bell staff. If your... More 

Helpful?
Thank DonnaR66
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Donna, Thank you for the positive feedback! We appreciate all guests that take the time to let us know how we are doing. I was pleased to read that you enjoyed your stay, event and took advantage of some amenities we have to offer. I look forward to welcoming you back to The Westin Houston, Memorial City soon! Be... More 

Houston, Texas
1 review
Reviewed 3 August 2016

After a long day of shopping my friends and I decided to try something different try out the bar inside the Westin hotel bar which is conveniently located across the street from the mall. The ambiance of the lounge area is very relaxing and chic. I'm surprised more people don't know about this place. We sat at the bar and... More 

Helpful?
Thank albae978
TheWestinMemorial, Director of Operations at The Westin Houston Memorial City, responded to this review

Greetings, Thank you very much for taking the time to leave a review on your experience! I was pleased to hear that you enjoyed your time in our 024 Lounge! It's definitely a wonderful place to relax and unwind after a day shopping. I will be sure to share your review with Jose and our team. We look forward to... More 

Chicago, Illinois
1 review
Reviewed 2 August 2016

I have an account nearby and it's a perfect location to stay. The staff was very helpful and made sure I was well taken care of. I especially appreciated the staff member Jose Hustado who was very helpful in the dining area. Thank you for great service!!!! I will be staying again.

Helpful?
Thank joannak1234
TheWestinMemorial, Director of Operations at The Westin Houston Memorial City, responded to this review

Greetings Joanna, Thank you for your review! I was pleased to hear that you enjoyed your stay and your experience in 024 Grille! We appreciate you taking the time to tell us about it. I will be sure to share your review with Jose and our team. We look forward to having you back soon. Thank you again! Be Well,... More 

1 review
Reviewed 1 August 2016

I had a sleepover for my daughter 7th birthday she loves American Girl, so when I reserved her party at the store in Houston American Girl store in Memorial City Mall I seen that the Westin across the street offers an American Girl Package which was so convenient we walked over on the sky-walk she didn't know any thing about... More 

Helpful?
Thank C W
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings C.W, I appreciate you taking your time to review the American Girl experience. We are thrilled to hear that your daughter and her friends enjoyed her birthday weekend. It truly is our most unique and memorable package offered. It was a pleasure to have you all join us. I look forward to welcoming you back to The Westin Houston,... More 

Jackson, Mississippi
1 review
Reviewed 25 July 2016

The location of the hotel is perfect, many restaurants near by. The pool on the 18th floor has a spectacular view. The staff is great, especially Michelle Ordorica, at Front Desk, who greeted us by name and chatted with us several times just to make sure our needs were being met… strong asset. Room was always neat and clean, I... More 

Helpful?
Thank mcoomarccoopermcoo
TheWestinMemorial, Director of Operations at The Westin Houston Memorial City, responded to this review

Greetings; Thank you for taking the time to share your experience at our property. I was pleased to read that you enjoyed your stay and took advantage of our infinity pool. I will be sure to share your comments with our team. I look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Nicholas McDermott... More 

Houston, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 July 2016 via mobile

I visit the memorial city Westin once every other month and the stay is always excellent. Im in hotels 100+ days a year so ive seen both ends of the spectrum. The last time I came there was a slight hick up at check in, but Tim came and took care of it. My stay this time was no exception.... More 

Helpful?
Thank Doctor S
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Dr. DJS, Thank you for the great review on your experience at our property. I was pleased to hear that Tim is always at your service to help you with all your needs and that you enjoy your stays with us. We greatly appreciate you taking the time to tell us about it. We always look forward to seeing... More 

Level Contributor
3 reviews
Reviewed 23 July 2016 via mobile

This was my 2nd time staying at this hotel. Every year our conference for teachers uses this hotel for stay and the seminar sessions. There are 18 floors with ice machines on each level. On the entrance level is a beautiful lobby with valet and a greeter, a restaurant to the left (which is a little expensive, but the food... More 

Helpful?
Thank Derrick C
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Derrick; Thank you for taking the time to share your experience at our property. I was pleased to read that you enjoyed your event, stay and took advantage of the hotel amenities. I am sorry to hear your experience at our infinity pool was not perfect. I have addressed the issues you mentioned with the department managers and I... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
The Westin Houston Memorial City is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial city that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, and the Westchase District. Our hotel has an infinity pool and 30,000+ sq ft of event space. ... more   less 

Additional Information about The Westin Houston Memorial City

Address: 945 Gessner Rd, Houston, TX 77024-2855
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: €105 - €298 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Houston Memorial City 4*
Number of rooms: 288
Reservation Options:
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Also Known As:
The Westin Houston Memorial City Hotel Houston
Hotel Style:
#16 Luxury Hotel in Houston
#49 Family Hotel in Houston
#55 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Houston Memorial City staff and other travellers.
9 questions
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Questions? Get answers from The Westin Houston Memorial City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best Views”
 of 5 bubbles drewmbiam, 28 Nov 2016 | Read review
“Room #2108”
 of 5 bubbles MrsCaballero, 28 Nov 2016 | Read review
“The luxury suites are well worth the money! Beautiful, very clean and large functional living spaces.”
 of 5 bubbles jaramckee, 18 Nov 2016 | Read review
“Loved the rooms”
 of 5 bubbles chryssem, 11 Nov 2016 | Read review
“great location, close to restaurant and shopping center. Ask for downtown view rooms, the night view is beautiful.”
  • views from room
  • night views from my room
 of 5 bubbles Texarrican1, 5 Nov 2016 | Read review
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