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The Westin Houston Memorial City

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The Westin Houston Memorial City
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493 Reviews from our TripAdvisor Community

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Showing 466: English reviews
New Ulm, MN
Reviewed 4 March 2017 via mobile

Located adjacent to both medical facilities and a large shopping center, perhaps I should have expected more of a parking problem for our passenger van. We were too small for the $14/day self parking ramp and too stubborn to pay $24/day for valet. Drove around for 30+minutes then pulled in valet. They parked and retrieved it for us at the...

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Helpful?
Thank AlumniGuy
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to share your experience at our property. I was pleased to read that you enjoyed staying with us. We apologize for the parking inconvenience that you experienced and we hope that it is better next time. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry...

Reviewed 28 February 2017 via mobile

Next to a great mall, and can walk to it through a sky bridge. Plus lots of restaurants in the area. Rooms are nice, as is the entire hotel. The buffet is expensive for the taste, we should have gone to one of the nearby restaurants for breakfast.

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Helpful?
Thank Michael H
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greeting Michael, Thank you for the positive feedback! We appreciate all guests that take the time to let us know how we are doing. I was pleased to read that you enjoyed your stay and had the opportunity to check out the Memorial City Mall. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be...

Las Vegas, Nevada
Reviewed 25 February 2017 via mobile

Amazing experience at the Westin! From the Leadership staff, housekeeping, banquet, catering, sales, front desk made a lasting impression on my group. Could not have asked for a better experience. We had well over 500 attendees and they served them all.

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Helpful?
Thank Angie F
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Angie, Thank you for sharing your positive feedback! We truly appreciate all guests and clients that take the time to let us know how we are doing. I will be sure to share your review with our team. We look forward to welcoming you back to The Westin Houston, Memorial City soon. Thank you again! Be Inspired, Kerry Ringham...

Austin, Texas
Reviewed 21 February 2017 via mobile

We stayed at this hotel to celebrate my daughter's 5th Birthday with a visit to the American Girl store. She loved the hotel experience - they did so much to make her feel special - so much fun for her and her doll!

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Thank lizzieg1984
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Lizzie, I appreciate you taking your time to review the American Girl experience. We are thrilled to hear that your daughter enjoyed her birthday stay. It truly is our most unique and memorable package offered. It was a pleasure to have you join us. I look forward to welcoming you back to The Westin Houston, Memorial City soon. Be...

Reviewed 21 February 2017

We held our conference here at this hotel. The staff was very helpful. Jeanette the sales manager was extremely nice and very helpful, and so was Kelvin the PSAV director. We would definitely consider having an event here again. It's also conveniently located right across from a mall.

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Thank Booking S
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the positive feedback and for choosing the Westin! We truly appreciate everyone that takes the time to let us know how we are doing. I was pleased to read that you enjoyed your conference and that Jeanette and Kelvin were able to take great care of your group. I look forward to welcoming you back to...

Missouri City, Texas
Reviewed 16 February 2017 via mobile

We stayed at the Westin hotel last weekend to celebrate my daughter's birthday. We had an amazing experience. I wanted to sincerely thank Liliana for making this experience so awesome for my daughter. From the way the room was decorated to the cake as well as the cake pops and additional treats, I was definitely satisfied I had chosen this...

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Helpful?
Thank LTA007
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for your wonderful review on your American Girl experience! It's such a fun and memorable package. Perfect for birthdays! We're more than happy to know that you and your daughter had a great time. We greatly appreciate your feedback and hope to have you back soon. Thank you again! Be Inspired, Kerry Ringham General Manager

Fort Worth, Texas
Reviewed 14 February 2017

My wife and son stayed with me at this hotel, for my sons hockey game, we got a pretty good deal with the birthday price package. Checking in late with Shayla was nice, she was helpful...our first room smelled like smoke but she was able to help us with a room change. the new room was great and we look...

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Thank MarkWalters526
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Mark, Thank you for taking the time to share your experience at our property. I was pleased to read that you took advantage of the Birth Year offer and enjoyed your stay. I have shared your review with Shayla and the team. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry...

Baton Rouge, Louisiana
Reviewed 31 January 2017

My dad and I stayed her over the weekend since my aunt was in the hospital at the Herman Memorial. Every was nice, the girl that works at night Shayna checked me in and helpped guide us through the parking arrangements. Nice place and nice people.

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Thank bawandavaughn
TheWestinMemorial, Director of Operations at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to leave a review on your experience with us. We hope that your aunt has a speedy recovery. I will be sure to share your review with Shayna and our team. Thank you again! Be Well, Nicholas McDermott Director of Operations

Reviewed 30 January 2017

My husband and I have stayed at this Westin location several of times. It is by far one of our favorite hotels & this is why we continue to come back. The ambiance is beautiful including the rooftop pool. The hotel is conveniently located within the cusp of fine dining, mall, movies, etc...everything is within walking distance. In addition,the staff...

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Helpful?
Thank Elaina J
TheWestinMemorial, Director of Operations at The Westin Houston Memorial City, responded to this review

Greetings Elaina, Thank you very much for taking the time to leave a review on your experience! I was pleased to hear that you enjoyed your stay in Memorial City! I will be sure to share your review with Ali, Tiffany and our team. We look forward to having you back soon. Thank you again! Be Well, Nicholas McDermott Director...

Lilburn, Georgia
Reviewed 29 January 2017

My girlfriends and I stayed here for a 2 day church conference, We have been very pleased with the service so far. Shayla the night worker checked us in yesterday and she was all smiles, even late late at night. Breakfast was great and the restaurant was nice and clean. We were happy to see all of the Falcons decoration,...

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Helpful?
Thank lausmith012474
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greeting, Thank you for the positive feedback! We appreciate all guests that take the time to let us know how we are doing. I was pleased to read that you enjoyed your stay. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Inspired, Kerry Ringham General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Houston Memorial City is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial city that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, the Westchase District and offers the ultimate in comfort and relaxation. Whether traveling for business or leisure, a soothing and refreshing sanctuary during your stay is provided. The hotel has an 18th-floor infinity-edge pool, state-of-the-art fitness workout studio, a full-service Starbucks® on the 3rd floor and 30,000+ sq ft of event space. ... more   less 

Additional Information about The Westin Houston Memorial City

Address: 945 Gessner Rd, Houston, TX 77024-2855
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: €139 - €386 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Houston Memorial City 4*
Number of rooms: 288
Reservation Options:
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Also Known As:
The Westin Houston Memorial City Hotel Houston
Hotel Style:
#15 Luxury Hotel in Houston
#49 Family Hotel in Houston
#55 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Houston Memorial City staff and other travellers.
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Questions? Get answers from The Westin Houston Memorial City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room far exceeded expectations, floor 10 or higher”
WileyG762, 17 Apr 2017 | Read review
“Stick with SPG and become Platinum”
F7287SRjasonb, 4 Apr 2017 | Read review
“Sound is at a minimum, the higher the floors”
bntint, 3 Apr 2017 | Read review
“Quiet halls and rooms”
lausmith012474, 28 Jan 2017 | Read review
“avoid rooms by the elevators!”
arsimes, 17 Jan 2017 | Read review
5 of 5