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Four Points by Sheraton Houston Hobby Airport

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Four Points by Sheraton Houston Hobby Airport
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184 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Houston Hobby Airport
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Showing 181: English reviews
Harlingen, Texas, United States
Reviewed 4 August 2014

Due to a mechanical issue, the first part of my flight go delayed for several hours. This resulted in a missed connection flight in Houston, TX to my final destination. As a result, the airline pay for my hotel stay at Four Points by Sheraton Houston Hobby Airport. I usually travel with my husband but this time I was traveling...

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Helpful?
Thank MichFranco
FP_HOU_Manager, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Unfortunately the occasional airplane malfunction does bring new guests to our door from time to time. I am happy to hear that you enjoyed your stay. After a day of airport misdirection and cancellations, our restaurant and bar are definitely welcomed amenities by most travelers. As you noticed, we serve breakfast, dinner and operate a full service bar. I have...

Oklahoma City, Oklahoma
Reviewed 12 July 2014

Cedric and Matt took care of me where other hotels had failed. By the time I arrived at this hotel, I had been to two others in the area. Both of which would only offer me a business suit costing 200+ for a night. Cedric found me an amazing room immediately for much cheaper. Cedric seemed to know the answer...

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Helpful?
Thank Michael V
Megan L, Starwood Hotels at Four Points by Sheraton Houston Hobby Airport, responded to this review

Dear Michael V, Thank you for your wonderful review. It’s our pleasure to provide you with great service to make your stay easy and comfortable, and we will congratulate Cedric, Matt, and Raymond for making your stay memorable. Thank you again for sharing with us, and we hope to see you again soon. All the best.

Sterling, Connecticut
Reviewed 9 July 2014

During my recent three week stay for business, I am fortunate enough to have had my first Four Points by Sheraton experience at this hotel, from day one, with Allen's courteous, professional, and timely check-in. I enjoyed the cozy atmosphere of the lounge, and good to excellent restaurant downstairs. I enjoyed each of Chefs Mark and William's dinner entrees, and...

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Helpful?
Thank Mitchell B
FP_HOU_Manager, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

I would like to thank you for taking the time to share your experience with all. I am happy to hear that you enjoyed your stay with us and that our associates were helpful to you. I have shared your comments with the team and we look forward to your next visit.

Orange County, CA
Reviewed 29 June 2014

This is my first stay at a Sheraton Brand hotel. I recently joined the starwood rewards program and was excited about a promotion being offered...I am a platinum member under two programs and thought I'd start building a profile under a new brand....not certain I made the right choice. My room is in the middle of the hall....I can hear...

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Helpful?
Thank OntheRoad D
FP_HOU_Manager, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Thank you for your feedback. We consider it to be an essential part of our success plan. We take your concerns seriously and I will make sure that we address the items that you mention. Please accept my apologies for your experience and I hope you will visit us again very soon. As you also mentioned, we are happy that...

Schenectady
Reviewed 28 June 2014

At least twice a year I stay at a Four Points near Niagara Falls and another on in London, Ontario. They are very nice, spotlessly clean hotels that I have given five-star ratings to and always return to every time I make the trip to Canada. So when I flew into Houston Hobby the night before a cruise I picked...

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Helpful?
Thank Barbara K
FP_HOU_Manager, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Your feedback is very much appreciated. I am thrilled to hear that you enjoyed your dinner experience in our restaurant. The quality of our food is definitely comparable, if not superior to even the larger hotels in our area. The cleanliness of our rooms is also a popular comment from our guest. Rest assured that your comment about the pool...

Reviewed 17 June 2014

Our flight was delayed and we missed our connection out of Houston so the airline gave us a voucher for the Sheraton Four Points. We were not pleased, we had no idea what to expect from a "voucher hotel". When we arrived at the Hobby airport, we called them so the shuttle could pick us up. Their shuttle was full...

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Helpful?
Thank TimandSamC
Megan L, Starwood Hotels at Four Points by Sheraton Houston Hobby Airport, responded to this review

Dear TimandSamC, We are glad to hear that our hotel exceeded your expectations during your recent stay with us. We are happy to provide you with great service, and we will celebrate with Matthew on his outstanding service. We hope that you will decide to stay with us for a longer trip in the future so that you can experience...

Houston, Texas
Reviewed 6 June 2014

i have stayed here more than once, it has always been a nice property, but in the past was not always up to par on the housekeeping, now it is spot on and i was very happy with the condition of my room and the bed was the most comfortable, the front desk staff especially Matthew were so nice i...

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Helpful?
Thank boilermonster
FP_HOU_Manager, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

We definitely appreciate hearing from our regular guests. As you mentioned, we take your input seriously and implement procedures to improve our service. We consider your feedback an essential part of our success and we look forward to your continued patronage.

ARLINGTON
Reviewed 18 May 2014

Had an overnight stay at this location. Picked up by the shuttle which was very prompt from Hobby Airport. The driver (a lady) was very pleasant during the short trip over to the hotel. Check in was smooth and was even given a card for a complimentary beverage by the desk clerk, whom I later found out is the GM...

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Helpful?
1Thank Lesta A
DaLana D, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Dear Lesta A, Myself and the entire was pleased to hear your positive feedback in regards to your past stay. We take great pride in ensuring all our guests have a pleasant and memorable experience at our hotel. Looking forward to seeing you on your next trip to Houston.

Reston, Virginia
Reviewed 14 April 2014

Hotel has good size rooms as long as you are away from I-45. That's where it stops. This hotel needs Major TLC. Air Con either gets too cold or unbelievable hot. Bathroom faucets has to be feather touched otherwise they will be on floor.. Won't stay again

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Helpful?
Thank SKU1970
DaLana D, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Hi SKU1970, I want to apologize your recent stay did not meet your expectations and have noted the concerns on the bathroom sink faucet and A/C. Although I am unable to pinpoint your exact room number I will make my maintenance team aware of these issues. Thank you for sharing this feedback and I hope you have a great day.

Kansas City, Missouri
Reviewed 28 March 2014

We stayed here because our cruise into Galveston was late getting in and we missed our flight. We arrived at about 9:30 p.m., they shuttle picked us up from the cruise transfer at the airport. Cedric made sure that everything was taken care of and even carried our bags to the room because we hadn't had dinner yet and the...

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Helpful?
Thank tomahawk43
DaLana D, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Hi Tomahawk43, From the entire stay especially Cedric at the front desk we want to say it was a pleasure servicing you and your family. We take great pride in customer service and want our hotel to be your home away from home. Again thank you and we will be looking to see you again soon .

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
This Four Points Sheraton is minutes away from Houston's Hobby Airport. In addition to comfortable hotel rooms and suites, this location also has flexible meeting space. ... more   less 

Additional Information about Four Points by Sheraton Houston Hobby Airport

Address: 8720 Gulf Fwy, Houston, TX 77017-6505
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: €81 - €149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Houston Hobby Airport 3*
Number of rooms: 79
Reservation Options:
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Also Known As:
Four Points By Sheraton Houston Hobby Airport Hotel Houston
4 Points By Sheraton Houston Hobby Airport
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Houston Hobby Airport staff and other travellers.
2 questions
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Indianapolis, Indiana
over a year ago
Austin, Texas
over a year ago

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Questions? Get answers from Four Points by Sheraton Houston Hobby Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I thought the slightly extra fee for a suite was money well spent”
 of 5 bubbles andy4pr12345, 4 Nov 2016 | Read review
“Avoid freeway facing rooms”
 of 5 bubbles Mtsh, 11 Sep 2016 | Read review
“If you are bothered by the road noise, ask for a room at the back. The rooms in the front face the busy highway.”
 of 5 bubbles johnkP5035QF, 19 Apr 2016 | Read review
“This hotel is right off service road off interstate 45 you hear traffic noise and one way in and out.”
 of 5 bubbles vicmil, 13 Feb 2016 | Read review
“Do not book here.”
 of 5 bubbles flyer2288, 17 Sep 2015 | Read review
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