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Holiday Inn Hotel-Houston Westchase

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#199 of 500 Hotels in Houston
Certificate of Excellence
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Holiday Inn Hotel-Houston Westchase
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94 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Hotel-Houston Westchase
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Showing 91: English reviews
Overland Park, Kansas
Reviewed 25 September 2016

The rooms are okay, but the staff did not provide good service. It has a nice pool, but had trouble getting towels for the pool area. The restaurant has limited hours and menu items, but there is a Cheddar's restaurant located adjacent to the hotel.

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Helpful?
1Thank MyTripReview7
Management response:

Good afternoon, Thank you for your review. We strive from great customer service and I do apologize that in this occasion we fell short. I have shared your review with the rest of the departments as this will make us improve. I hope you can give us another opportunity to make it up to you next time you are in...

Anchorage, Alaska
Reviewed 21 September 2016

I stayed here for a week on a business trip. There were many hotels to choose from, but I wanted to make sure I got quiet place with a comfortable bed, and that had ample free parking. This fit the bill. I had a room on the second floor, toward the back of the building. It had a flat screen...

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Helpful?
Thank MJS4444
Management response:

Dear MJS4444, Thank you so much for your review, we truly appreciate the feedback. I am so happy to hear that you enjoyed your stay with us and that we were able to provide great customer service. I have spoken to my Housekeeping department to make sure we take care of the issues that you encountered so this won't happen...

Reviewed 19 September 2016 via mobile

Functional, friendly, professional and ideally located for downtown business visits. Reasonable breakfast, with Cheddar's restaurant nearby. Quite some way (~45 mins) from the George Bush International Airport.

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Thank Cobus_VdW
Management response:

Dear Cobus_VdW, Thank you for your review, I have shared your review with all my departments and we are so happy we were able to meet all of your needs. We hope to see you back at the Holiday Inn Westchase next time you are in the Houston area.

Burlington, Kentucky, United States
Reviewed 26 July 2016 via mobile

I stayed at the hotel for a week. The staff was very attentive and kind. The restaurant had good food. Menu was limited understandably. Room was very clean and comfortable. What I loved is that the room had full sized pillows, two soft and two firm.

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Helpful?
Thank Laura3312
Tiffany R, General Manager at Holiday Inn Hotel-Houston Westchase, responded to this review

Dear Laura3312, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Homosassa, Florida
Reviewed 23 July 2016

First I want to say I didn't stay here. I only came here to drink :) I was at an extended stay close by that had a full kitchen (needed for a 2/3 month stay) but did not have a bar/restaurant. I was so happy to find this bar so close by. But there is NO advertisement other than one...

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1Thank roadsono
Aberdeen, United Kingdom
Reviewed 22 July 2016 via mobile

First off I have to say that the staff were excellent, particularly Anuar on the front desk and Michael at the bar. Very fast and efficient check-in by Anuar who gave me the room cards and breakfast vouchers (although I have to say I don't really see the point of the vouchers - it's just extra cost and waste. Why...

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1Thank PaulsReview16
Atlanta, Georgia
Reviewed 28 June 2016

As a Platinum Elite member of IHG, I stay at Holiday Inns all the time. This hotel so far has the worst customer service from their manager. The front desk staff were friendly and helpful. However, when an issue arose, the manager handled it extremely poor and didn't have any courtesy to their customer, especially a Platinum member. When I...

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Helpful?
2Thank joycewho
Tiffany R, General Manager at Holiday Inn Hotel-Houston Westchase, responded to this review

Dear Joycewho, I would like to thank you for taking your time to provide feedback from your recent stay at our hotel. Your comments are very important to us, and we are saddened to hear you did not have a good experience while resolving a billing issue after your stay. Guest satisfaction is our goal, and I will definitely share...

Barcelona, Spain
Reviewed 27 June 2016 via mobile

I stayed 9 days at this hotel 3 weeks ago.The breakfast is ok for a 2 days, not too many options, no fresh cheese or ham, you even have to pay extra for bottled orange juice. In the weekend I went to the Madelaine Bakery, paid almost the same price and was much better. After 5 days I asked reception...

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Helpful?
Thank jlhmnl
Tiffany R, General Manager at Holiday Inn Hotel-Houston Westchase, responded to this review

Dear Mr. Jlhmnl, Thank you for taking the time to write such a detailed review. Your comments are essential to educating our staff about service and expectations. We will ensure your feedback will be given to all. Furthermore, please be assured it is truly our goal to deliver the highest level of service and accommodation to each of our guests....

Reviewed 21 May 2016 via mobile

The hotel is beautiful! My family and I traveled to Texas from New Orleans to celebrate my sons graduation. Our room that we booked on booking.com was not the room that we got when we arrived- and our air conditioner in our room went out at about 1am :-/ While this was not the best experience- Mr. Solomon, a manager...

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1Thank Janae H
Tiffany R, General Manager at Holiday Inn Hotel-Houston Westchase, responded to this review

Dear Janae H, Thank you for sending us your detailed feedback. I am sorry that your AC did not function properly during the night. We know how important sleep is, especially on trips, and we want our guests to get the best night's rest as possible. I have addressed the AC issue with our maintenace staff. We are however delighted...

Reviewed 21 May 2016

The room was nice as most Holiday Inn Expresses are. Downstairs, there's a really good restaurant that has a breakfast buffet in the mornings. Jason, one of the restaurant managers, was SUPER COOL! I met him during my stay and he arranged for me to have french toast every morning with my breakfast buffet at no additional cost just because...

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Helpful?
2Thank Jeanson B
Tiffany R, General Manager at Holiday Inn Hotel-Houston Westchase, responded to this review

Dear Jeanson B, Thank you for your wonderful review about your stay at our property. We are pleased to hear you enjoyed our restaurant and received excellent service from our staff. Our staff takes great pride in giving our guest the best experience possible and we will be sure to pass your kind words along to our manager Jason. Thank...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Holiday Inn Hotel-Houston Westchase

Address: 10609 Westpark Dr, Houston, TX 77042-5014
Region: United States > Texas > Texas Gulf Coast > Houston > Westchase
Price Range: €79 - €152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel-Houston Westchase 3*
Number of rooms: 130
Reservation Options:
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Hotel Style:
#132 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel-Houston Westchase staff and other travellers.
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Questions? Get answers from Holiday Inn Hotel-Houston Westchase staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Another hotel”
 of 5 bubbles rashiidkcoleman, 29 Sep 2016 | Read review
“I asked for a quiet room, and was given one at the back of the hotel = perfect!”
 of 5 bubbles MJS4444, 21 Sep 2016 | Read review
“Although the hotel is near the beltway, the noise level was very low. It might be due to being on the 5th floor (top floor).”
 of 5 bubbles Rinate, 17 Jan 2016 | Read review
“location !!”
 of 5 bubbles Jorgec881, 1 Jan 2016 | Read review
“If you want a bathtub I was told you need to book a room with two queen beds.”
 of 5 bubbles nickB_London_UK, 28 Dec 2015 | Read review
5 of 5