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Staff was friendly and room was perfect. Could not have asked for anything more. Very highly recommend this property. We have stayed there twice and look forward to our next visit. One of the few hotels left that still offer a room for smokers.
2 Thank Bill B
Response from CWS1020, General Manager at Candlewood Suites I-10 EastResponded 1 April 2015
Thank you for leaving Candlewood Suites Houston I-10 East such a wonderful review. We are so happy you enjoyed your stay here and we also look forward to seeing again in the near future.
Cindy Romero - General Manager.
We had a stopover stay while in route to New Orleans. Rooms were clean and recently updated. Alondra and Liz provided excellent assistance while checking in and recommending places to eat nearby. Only negative is some noise from a nearby interstate.
Booked a Non-Smoking room several weeks in advance. When I arrived at my room I realized it was a smoking room. I immediately went back to the desk for assistance to which they showed little or no concern and said they could get me in...More
Thank Robert P
Response from CWS1020, General Manager at Candlewood Suites I-10 EastResponded 26 January 2015
Dear Mr. Robert,
I sincerely apologize for the inconvenience we may have caused you. I apologize for giving you a smoking room, we corrected that immediately and for the rate change. It was an error from the system due to the room change however we...More
This hotel is located off of I 10 East and is near a lot of different restaurants and stores which was a big convince for us!
The room istelf was spacious. The a/c unit was a bit loud but it didn't bother me at all....More
Beware if you are a non-smoker! They show $116.00 as an average room rate...all of those rooms are smoking rooms. There also is no breakfast included. The room was fine - clean, comfortable beds. The shower floor (it was a handicapped room) had large cracks...More
Thank Gail B
Response from IHGCare, Guest Relations Manager at Candlewood Suites I-10 EastResponded 5 December 2014
Dear Gail B,
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding room cleanliness.
However, we’re sorry we fell below your expectation regarding the lack of breakfast...More