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WoodSpring Suites Houston I-10 West

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Overview
  • Excellent28%
  • Very good19%
  • Average12%
  • Poor17%
  • Terrible24%
  • 3 Sep 2018
    “Horrible Service”
  • 30 Apr 2018
    “Roach Infested, Horrible Customer Service, Over charged for additional stays when only stayed 6hrs”
121 Baker Rd, Houston, TX 77094-1217 See on map
AMENITIES
Free Internet
Free Parking
Air Conditioning
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2 Star accommodation
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Rooms
4 Nov5 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (42)
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1 - 5 of 40 reviews
Reviewed 3 September 2018 via mobile

HORRIBLE SERVICE. I DO NOT RECOMMEND TO ANYONE. They dont care about keeping you comfortable for your stay. I had a 1 month stay. About my 2nd week had the worst upstairs neighbors. 7am, 3am, 9pm...these people wouldn't sleep. They were ridiculously loud. Their steps...More

1  Thank dsmonzon
Response from Julia R, Guest Relations at WoodSpring Suites Houston I-10 WestResponded 4 September 2018

I'm so sorry to hear about this and apologize for the disturbing noise you endured during your stay. I wish you the very best in your future travels.

Reviewed 30 April 2018

Rep Sammy was horrible and needs Customer service training. We arrived for a late check-in and was given the wrong room, we went back down to the front desk and was told the room we have was for a double bed room, I showed the...More

1  Thank cgarfield11o1
Response from Julia R, Guest Relations at WoodSpring Suites Houston I-10 WestResponded 7 May 2018

Thank you for your review and detailed descriptions. We are so sorry to hear that you had such a negative experience with payment during your stay. We work hard to provide prompt, helpful service to all of our guests so please contact us if you...More

Reviewed 22 January 2018 via mobile

The "premium" internet pay service is slower than dial up. No bandwidth at all. Nothing to boost the signal. Finally shut off WiFi so I could get my email. This is a corporate problem. They are making money and don't care. Referred me to tech...More

1  Thank couldntcareless
Reviewed 15 September 2017

I am presently staying here due to Hurricane Harvey. These are very stressful times for everyone. The hotel manager, Janice Todd-Jordon, and her staff deserve an award for the accommodating, professional and friendly service that they have exhibited. With a housekeeping staff trying to save...More

Thank dianallee1903
Response from Janice T, Manager at WoodSpring Suites Houston I-10 WestResponded 19 September 2017

Thank you Ms. Lee for your kind words, we really appreciate you!!!

Reviewed 31 August 2017

Worst place hotel I have ever stayed at. The dirtiest hotel in Yangon trumps it. Dirty rooms. Rude staff with piercings. Very appalling customer service. Questionable characters loitering around. No breakfast. During hurricane Harvey, the hotel hiked the prices at one occasion for the cheapest...More

Thank Anthony W
Response from Heather L, Guest Relations Manager at WoodSpring Suites Houston I-10 WestResponded 12 September 2017

We extend our sincerest apologies. We strive to ensure every guest stay is satisfying. We take your feedback to heart and would like to connect with you for more details. Would you please email ContactUs@WoodSpring.com? This will allow us to take the appropriate measures to...More

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About
Description
WoodSpring Suites Houston I-10 West is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If More you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. - Front desk opened and staffed Mon. - Fri. 7:00 AM - 10:00 PM | Sat. - Sun. 8:00 AM - 8:00 PM - Pet-friendly Hotel - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available). - Guests can book by the night. Weekly and extended stay rates also available. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free Parking
Free Internet
Air Conditioning
Microwave
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Self-Serve Laundry
Wheelchair Access
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
121
Price range
US$51 - US$65 (Based on Average Rates for a Standard Room)
Also Known As
Value Place i-10 West Hotel Houston
Location
United States > Texas > Texas Gulf Coast > Houston
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
121
Price range
US$51 - US$65 (Based on Average Rates for a Standard Room)
Also Known As
Value Place i-10 West Hotel Houston
Location
United States > Texas > Texas Gulf Coast > Houston
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Questions & Answers
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Room Tips
"Stay away from this dump pay more"
cgarfield11o1
30 Apr 2018
Read review
"Avoid at all cost"
G6792DIanthonyw
31 Aug 2017
Read review
"want a good room? choose another hotel."
NoValueInHouston
17 Jun 2015
Read review
"Chose upper floor and park your car on the side below your window so you can keep an eye on it."
61bobh61
9 Dec 2012
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