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Aloft Houston by the Galleria

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272 Reviews from our TripAdvisor Community

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Showing 251: English reviews
Reviewed 2 weeks ago

If you stay here, don't use your debit card for the incidentals fee as they don't care about reimbursing it. Have spoken with the staff and they've said they would get back to me. No response. Room was alright.

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Helpful?
Thank Carlos M
Mexico City, Mexico
Reviewed 2 weeks ago

This is a 1 night only hotel. There is no space for your clothes, no mini bar, drapes in very bad shape they dont block sunlight, cleanliness is quite good but not excellent, attention at the front desk is very good, in general the staff is very nice, location is good as long as you want to be near the...

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Helpful?
Thank Xavier D
max j, Manager at Aloft Houston by the Galleria, responded to this review

Dear Xavier D, Thank you for your recent stay with us on your visit to Houston. I am glad to hear that you enjoyed our location and proximity to the Galleria. I am however disappointed to hear that the room conditions did meet your expectations. I have shared your comments with our staff in order for us to continue to...

Austin, TX
Reviewed 3 weeks ago via mobile

From start to finish, this hotel is pretty horrendous. This is my second time staying here for work while visiting Houston and it will definitely be my last. At check-in, I was greeted by one of the rudest men. He snapped at Spanish speaking employees (in a derogatory manner) who were being 100% polite to him. How this man got...

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Helpful?
1Thank atxtravelinman
max j, General Manager at Aloft Houston by the Galleria, responded to this review

Thank you for taking the time to share your insights. I'm very happy to see you enjoyed our backyard during your stay, but I do offer my sincerest apologies about the condition of your room and your unusual interaction with our staff. The entire team is here to ensure that each guest has a positive experience, but it is clear...

Colombia
Reviewed 4 weeks ago via mobile

Great hotel!!!! I really enjoyed my stay here. The rooms were clean, fresh and comfortable. The bedding is really comfortable also and very clean. For the price using my AAA discount this hotel is well worth the stay.

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Helpful?
Thank carlin o
Arlington, Virginia
Reviewed 5 weeks ago

Think fancy college dorm in a great location with a shwanky lobby bar. This place is near the Galleria and nest to Ruths Chris, across from several other eateries too. The staff were very nice and a true asset to this property. Yet it was the bed that made me a very happy camper: soft enough yet firm enough --...

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Helpful?
Thank David B
San Antonio, Texas
Reviewed 1 November 2016 via mobile

Decided to go to Houston solo for Halloween weekend. Love staying here. Jerry and the aloha welcome desk staff were friendly, accommodating, and knowledgeable. Jerry and staff made this visit a-mazing. He knew several local spots to visit, remembered my name, and appreciated my SPG Gold Status. The pool is underwhelming and usually has a gaggle of small children. However,...

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Helpful?
Thank TheFJH
MDaddonaHEI, Guest Relations Manager at Aloft Houston by the Galleria, responded to this review

Thank you for taking a moment to share this great review. I'm so pleased to see that you enjoyed your stay and will pass your compliments along to Jerry. We look forward to our next opportunity to welcome you to town!

Austin, Texas
Reviewed 27 October 2016

We stayed at the hotel on 10/22/16. The first thing we noticed was the room was not that clean. The most disgusting thing was brown stains on the wall near the commode, not small, bigger than a finger print. Item 2, the elevator had a mind of its own. Having pressed the lobby it went down to the 2 floor...

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Helpful?
3Thank Paul C
max j, General Manager at Aloft Houston by the Galleria, responded to this review

Hi Paul and thank you for your review. I first want to say that I send the entire teams apology as we dropped the ball in every form and fashion about your experience. From cleanliness, service and interactions your experience was not the level of service that we expect our team to deliver on. I have reviewed your comments with...

Orlando
Reviewed 17 October 2016

We stayed at this Aloft for the weekend. The place was very clean. We had trouble with the AC but they fixed it right away. The best part of our stay was that they are very pet friendly. We travel with our 2 small dogs and this is very important. They provide a goodie bag for your pet and the...

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Helpful?
Thank Cristela C
Chicago, Illinois
Reviewed 12 October 2016 via mobile

The aloft does a great job of catering to business travelers. Good internet service, nice gym and this location has on site parking. The bar is fun and lively. Small menu for dining, but the food is good. Comfortable room and lots of water and coffee in the room!

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Helpful?
Thank Alicia D
MDaddonaHEI, Guest Relations Manager at Aloft Houston by the Galleria, responded to this review

Thank you for taking a moment to share this review. I'm so pleased that you enjoyed your stay, and trust we will have the pleasure of welcoming you back again soon.

London, United Kingdom
Reviewed 1 October 2016

I have been here more than once and will come again. The rooms are spacious and clean. The staff is always friendly and very helpful. The gym is not top notch, but pretty good (the pool I never tried). The location is very good, nearby the Galleria, not far from downtown, and decent restaurant in close reach. Be aware that...

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Helpful?
Thank Karsten F

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Appealing to on-the-go and in-the-know travelers, the Aloft rooms at Aloft Houston by the Galleria are equally carefree and bold. Nine-foot ceilings and extra-large windows create a bright, airy environment full of natural light. You’ll face the windows—not the walls—as you drift to sleep in our ultra-comfortable platform bed topped with plush bedding. Choose a 285-square-foot king room for one big bed, or grab a little more breathing room in the 315-square-foot rooms with two queen beds. Business or pleasure, work or play, each loft-like space keeps you connected. Your always-available in-room “office” includes an ergonomic workspace, plus complimentary wired and wireless High Speed Internet Access. You have your own entertainment center thanks to plug & play, our one-stop connectivity station. Leave your chargers at home: it juices up all your electronics—laptop, cell phone, MP3 player, and more—and connects them to a wall-mounted 42” flat-screen TV. A flip of the switch gives you high-def screening of your favorite flicks (or tomorrow’s presentation). In the sleek stylish bathroom, details are designed to stimulate your senses. Natural light illuminates the walk-in shower through a full-length frosted glass panel, which faces the guest room for a free flow of light with plenty of privacy. The eco-friendly dispenser doles out super-sudsy bath amenities specially created for Aloft Hotels by Bliss® Spa. Every Aloft room is attuned to you: whether you’re settling in or zipping out the door, you’ll find a host of helpful standard amenities to customize your experience. ... more   less 

Additional Information about Aloft Houston by the Galleria

Address: 5415 Westheimer Rd, Houston, TX 77056-5301
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: €78 - €201 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Aloft Houston by the Galleria 3.5*
Number of rooms: 152
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Also Known As:
Aloft Houston By The Galleria Hotel Houston
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Questions & Answers

Here's what travellers have asked, with answers from Aloft Houston by the Galleria staff and other travellers.
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Questions? Get answers from Aloft Houston by the Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“The higher, the quieter”
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 of 5 bubbles , 15 Aug 2016 | Read review
“away from elevators”
 of 5 bubbles Moonwinks001, 20 Jul 2016 | Read review
“Clean, nice location.”
 of 5 bubbles emeraldjewelry, 28 Jun 2016 | Read review
“Ask for a room that no dog stayed in”
 of 5 bubbles mikefaud1, 12 Apr 2016 | Read review
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