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DoubleTree by Hilton Houston - Greenway Plaza

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#41 of 501 Hotels in Houston
Certificate of Excellence
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DoubleTree by Hilton Houston - Greenway Plaza
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859 Reviews from our TripAdvisor Community

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Showing 833: English reviews
Fair Oaks, CA
Reviewed 22 February 2017

I came to this hotel to attend a conference at Lakewood Church in February. It's very conveniently located to the church only a five minute walk. The bed was very comfortable the staff was very nice and I had a very pleasant stay.

Review collected in partnership with DoubleTree by Hilton
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Thank MWieg
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you for your feedback. I am glad to hear that you enjoyed your visit with us. I hope you have a chance to visit us again soon. Mark Yakoubek Rooms Director mark.yakoubek@Hilton.com

Annapolis, Maryland
Reviewed 21 February 2017

We attended the M3Conference for Mobile Medical Missions hosted by Paul Osteen, MD of Lakewood Church. The conference was attended by over 1,200 people from around the world who are #makingadifference. DoubleTree by Hilton is right across the street from Lakewood Church, the staff are attentive and great and the rooms are clean, nice and of great value. Staying here...

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MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you for your 5 STAR review of the Doubletree Greenway Plaza. I am delighted to hear that you conference and your stay went smoothly. I love sharing feedback like yours with our team. I hope you have a chance to visit us again soon. Mark Yakoubek Rooms Director mark.yakoubek@Hilton.com

Frisco
Reviewed 21 February 2017

Hotel was great to us because we used Booking.com for the reservation, weeks before the stay, but was not in the hotel system. They provided a room and were very helpful. Now we are waiting to see if we get billed twice since can't get a live person on the phone with booking.com. Have stayed there before and would again....

Review collected in partnership with DoubleTree by Hilton
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Thank Joyce D
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you for your feedback. I appreciate you taking the time to let us know how we are doing. I hope you have a chance to stay with us again soon. Mark Yakoubek Rooms Director Doubletree Greenway Plaza

Plano, United States
Reviewed 19 February 2017

If you're a business traveler this hotel is in a great location. It's about 15 minutes from downtown which is "great". Close to one of the major highways "59" and great restaurants near by. For you Starbucks lovers there's one right in the lobby. Starbucks & there world famous cookies - it's a win.

Review collected in partnership with DoubleTree by Hilton
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Thank Tracey R
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you for your feedback and 5 STAR review of the Doubletree Greenway Plaza. I appreciate you taking the time to let us know how we are doing. I hope you have a chance to stay with us again soon. Mark Yakoubek Rooms Director Doubletree Greenway Plaza

Dallas, Texas
Reviewed 17 February 2017

Hotel is pricey for the experience. Service is fine, facilities are shabby. Needs an upgrade badly. Location is great. Staff is friendly and helpful. Workout facility needs a good scrub and maintenance call.

Review collected in partnership with DoubleTree by Hilton
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Thank kmweeks
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thanks for your feedback. I am sorry we failed to meet your expectations. I hope you will consider staying with us in the future. Mark Yakoubek Rooms Director mark.yakoubek@Hilton.com

Dallas, United States
Reviewed 15 February 2017

Found tiny bed bugs in bed that bit me! Pool was filthy with debris. The microwave was hidden in a storage closet full of old broken lockers which required you to leave the door open to foot traffic walking around the door.

Review collected in partnership with DoubleTree by Hilton
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John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Dear tammywZ397MD, We apologize for the very unfortunate experience that you had at our hotel. Our guests’ health and safety is extremely important to us and we work closely with a professional pest control company to address and correct any pest situation that might occur. We have shared your comments with our staff and promise the situation has been successfully...

Reviewed 14 February 2017

A regular business traveler to Houston and I always stay at the Double Tree Greenway Plaza. The best part about staying here is the service. The service staff are friendly and courteous. There are so many that I've come to know during my stays here from Jocelyn in dinning service, Star and Maria at breakfast in the morning to Kima...

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Thank Jack L
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you for your feedback. We have a great team here at the Doubletree Greenway Plaza and you summed it up - it is all about the staff and the service provided. I will share your comments with those you mentioned. We look forward to your return. Mark Yakoubek Rooms Director mark.yakoubek@Hilton.com

Virginia
Reviewed 12 February 2017 via mobile

I booked this hotel due to business nearby. There is not much happening in the immediate area, but the hotel's restaurant and bar area were large and excellent. The rooms were a bit run down but nothing problematic. Staff was uniformly friendly and helpful.

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Thank KWLV
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you for your feedback. I hope you have a chance to stay with us again soon. Mark Yakoubek Rooms Director mark.yakoubek@Hilton.com

Brunswick, Maine
Reviewed 9 February 2017 via mobile

Enjoyed the starbucks and lounge. Most of the employees were very nice and accommodating. A few were on the snooty side, but that's to be expected at an upper-scale hotel, I suppose. With all their amenities, the "business center" was 2 computers and a printer off to the side in the lobby. Absolutely nothing else. No pens, paper clips, what...

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Thank beastlycold
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you for your feedback. I apologize that we failed to meet your expectations on several fronts. We share comments like yours with our team and use these reviews to find ways we can improve our operation. We are committed to exceeding your expectations in the future. Mark Yakoubek Rooms Director mark.yakoubek@Hilton.com

Virginia Beach
Reviewed 7 February 2017

A first time business trip to Houston had me staying at the DoubleTree as a corporate rate was arranged with the hotel. The hotel lobby has been renovated and is very mdern and clean. A full service Starbucks is in the lobby as well as a giant tv and comfortable chairs. Check in was a breeze and after a small...

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Thank Monacrh23
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thanks for your feedback. We appreciate your comments and look forward to your return. Mark Yakoubek Rooms Director mark.yakoubek@Hilton.com

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
This luxury hotel in Houston, TX, offers spacious, club-style guest rooms, all with floor-to-ceiling windows and impressive views of downtown Houston and River Oaks. All of our rooms have modern amenities and feature plush furnishings, sumptuous bedding, WiFi, a walk-in closet and luxury bathrooms with a separate shower and granite vanities. ... more   less 

Additional Information about DoubleTree by Hilton Houston - Greenway Plaza

Address: 6 Greenway Plz, Houston, TX 77046-0601 (Formerly Renaissance Houston Hotel Greenway Plaza)
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: €116 - €267 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Houston - Greenway Plaza 4*
Number of rooms: 388
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Orbitz, HotelsforEveryone, Travelocity, Priceline, HotelsClick, Agoda, Jetsetter, Hotel.de, Reservation Counter, HRS and Despegar.com so you can book your DoubleTree by Hilton Houston - Greenway Plaza reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Renaissance Houston
Houston Renaissance
Hotel Style:
#22 Luxury Hotel in Houston
#44 Romantic Hotel in Houston
#86 Business Hotel in Houston
#94 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Houston - Greenway Plaza staff and other travellers.
11 questions
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Fort Worth, Texas

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Questions? Get answers from DoubleTree by Hilton Houston - Greenway Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The corner rooms were quite nice.”
 of 5 bubbles RossF309, 13 Oct 2016 | Read review
“Become an honors member for the free wi-fi and honors member floors”
 of 5 bubbles 400anthonyp, 25 Sep 2016 | Read review
“stayed on the 8th floor, quiet and very nice view”
 of 5 bubbles 38olfah, 15 Sep 2016 | Read review
“Ask or book a corner room which tend to be larger than regular rooms”
 of 5 bubbles reviewnator, 14 Sep 2016 | Read review
“Our room on the 17th floor was quiet. Get even #'d rooms, & the sun rising will not wake you.”
 of 5 bubbles nurse01_12, 6 Aug 2016 | Read review
5 of 5