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Sheraton Houston West

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Sheraton Houston West
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181 Reviews from our TripAdvisor Community

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Showing 163: English reviews
Houston, Texas
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

Very nice, clean, and comfortable rooms and good location near the Beltway with easy assess to all things on the West side of Houston. If you need to access I-10 or 290, the hotel is in a great location. Close to the energy corridor, Memorial City Mall and City Center shopping centers with good restaurants and plenty of high end... More 

Helpful?
Thank Nicole H
Orlando, Florida
Level Contributor
46 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 days ago NEW

This hotel was so conveniently located off the highway and was like a quiet oasis. The rooms were so spacious and clean. The decor was very comforting and beautiful. The staff was friendly and accommodating.

Helpful?
Thank Kanesha R
Houston, Texas
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 weeks ago

New hotel. Easy check in. Very clean and quiet rooms, comfortable beds, friendly staff. However, it would have been great if the pool was indoors. Very close to major restaurants and nightlife. Free Wifi was a plus.

Helpful?
1 Thank Carolyn J
Manchester, United Kingdom
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 weeks ago

This hotel is well maintained and the staff and courteous and professional and friendly. Anything we needed they happily assisted with There is a free shuttle bus that will take you anywhere within a 5 mile radius We upgraded to the club level for $30 per room which included breakfast (normally $20 each) and 5-7 was happy hour in the... More 

Helpful?
1 Thank bunny91chris
Canada
Level Contributor
43 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 26 September 2016

stayed at t his hotel for the 7th time - fantastic location, service - the restaurant is great with a good complementary breakfast - very clean rooms - updated - friendly staff - would definitely stay here again

Helpful?
1 Thank Mashtee
Management response:

Dear Valued Guest, Thank you for taking a moment of your time to provide us with such excellent feedback. We have a great staff that prides themselves on providing exceptional service, food, cleanliness and comments like these keep us motivated as your feedback is our biggest compliment. I hope we can welcome you back to Sheraton Houston West in the... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 September 2016

Rooms are clean and extremely spacious. Staff are friendly and helpful. Shuttle service is very useful. Would come back. Reasonable distance from downtown, but Houston is very spread out, so this isn't really a negative.

Helpful?
2 Thank nss84
Management response:

Dear Valued Guest, Thank you for sharing comments about your recent stay. We value our repeat clients as it helps us to confirm we are on the right path to customer service. Our associates and leadership team will be recognized for going above & beyond to ensure your needs were met. I look forward to your continued support and again... More 

Birmingham, AL
Level Contributor
156 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 19 September 2016

I stayed here 2 nights on a business trip. I had no complaints at all. The room was very clean and comfortable. The staff was great! Everyone I interacted with at the desk was very friendly and very helpful. There was a complimentary shuttle that took me to my business meeting and also carried me to City Centre to get... More 

Helpful?
2 Thank jeffbrtr
Management response:

Dear Valued Guest, Thank you for such wonderful comments! We are so glad to hear that you had a nice time during your stay with us and that you were able to enjoy our hotel's amenities and location. Our team is committed to continuously improving the quality of our service. We truly appreciate you taking the time to provide us... More 

Stavanger, Norway
Level Contributor
102 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 14 September 2016

Stayed here for one night while driving from FL to CA. Had a hard time finding the hotel, as it is off the I-10 on a toll road. The exit for the hotel is an unmanned toll station, so I had to go beyond the hotel to circle back. Not a huge issue, but just having driven 500+ miles would... More 

Helpful?
1 Thank tla852
North Miami Beach, Florida
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 September 2016 via mobile

Upon arrival I was blown away by the two young ladies Behind the desk. They smile, and engage during the check-in process. Club team also engage with their guests and offered suggestions for dining and things to do while in Houston. Amazing customer service from the entire staff.

Helpful?
1 Thank gerdita
Mumbai (Bombay), India
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 August 2016

We stayed in Sheraton for 5 nights and stay was awesome.Breakfast spread is good.Overall good and maintained one. Our main purpose was to stay near Cyrus one DC and this comes out to be great choice. Hotel provides free pick and drop to any place with in 5 Miles.Our DC was within that limit :) Appreciate the response of chauffeur.He... More 

Helpful?
Thank Shashi_Singh_13
Management response:

Dear Valued Guest, We are so happy to read that you enjoyed your time with us. Our associates really like wowing our guests. I myself am a big fan of our guestrooms and breakfast! They are truly unique and spacious! We truly appreciate your recommendation of our property. Please come back and stay another 5-nights soon! Looking forward to your... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located on Clay Road, just east of Sam Houston Beltway (8), and between Katy Freeway (I-10) and the Northwest Freeway (290). ... more   less 

Additional Information about Sheraton Houston West

Address: 11191 Clay Rd, Houston, TX 77041-5576
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: €72 - €280 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Houston West 3.5*
Number of rooms: 158
Reservation Options:
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Also Known As:
Sheraton Houston West Hotel Houston
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Questions & Answers

Questions? Get answers from Sheraton Houston West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms to end on the upper floors away from elevator”
 of 5 bubbles RJB20, 27 Apr 2016 | Read review
“Don't get one”
 of 5 bubbles MissAshleyLC, 23 Feb 2016 | Read review
“Stay on the club level. Snacks and drinks throughout the day”
 of 5 bubbles travelmop_10, 13 Feb 2016 | Read review
“Ask for a room facing the trees instead of a street view...”
 of 5 bubbles 101MS, 3 Nov 2015 | Read review
“Ask for the back side of the hotel”
 of 5 bubbles CalBeacher, 1 Oct 2015 | Read review
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