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Sheraton Houston West

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Sheraton Houston West
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196 Reviews from our TripAdvisor Community

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Showing 177: English reviews
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Houston, Texas
Reviewed 3 days ago NEW

The room was clean. The gym and the swimming pool were very good. The service was excellent, front desk person was very friendly, responsive and professional. The shuttle service was perfect and SK has been very professional.

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Helpful?
1Thank Pa1206
Puebla de los Angeles, Puebla, Mexico
HOTEL’S FAVOURITE REVIEW
Reviewed 2 December 2016 via mobile

I stayed for 3 nights with my parents at this beautiful hotel last weekend. Service here is excellent, all their staff starting from the General Manager, the Director of Operations, the front desk, the restaurant attendants, everybody is there to assist you anytime with any request. We stayed in a double bedroom located in the Club level. Totally worth it...

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1Thank SAM-Bars
About Hotel's Favourite Review
Management response:

Dear Valued Guest, Thank you for the great review! We are extremely glad that you had a great overall experience at the Sheraton Houston West. It sounds like your stay was made enjoyable by our friendly and outgoing staff! Our team members genuinely enjoys getting to know our guests and making them feel welcome. Again, we thank you for all...

Reviewed 5 days ago NEW

Hotel is really nice and has nice atmosphere. The bartender, Jeannie, is super friendly and great at hospitality. I'll be booking here next time I'm in town. There's plenty to do in the area and the food was highly recommended to me, although I haven't tried it yet.

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Helpful?
Thank Erin C
Management response:

Dear Valued Guest, We are so delighted that you enjoyed your stay! It sounds like your experience was made enjoyable by our fantastic and friendly Bartender Jeannie! Our team members strive to make our guests feel welcome, and truly pride ourselves on making memorable experiences. We look forward to your return and the chance to "wow" you with our food....

Houston, Texas
Reviewed 1 week ago

Everything about this hotel was AMAZING!!! First off, I called for a few days to see if I could get a early check in time... I was greeted by a very kind, friendly lady named Chawania. She fought for me to get me what I wanted. She even upgraded my room! AWESOME! I got there around 1:45PM & Chawania &...

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Helpful?
Thank louiedorn
Management response:

Dear Valued Guest, Thank you for the great review! We are extremely glad that you had a great overall experience at the Sheraton Houston West. Thank you for recognizing 2 of our Super Stars, Lisa and Chawania! Our team members genuinely enjoy getting to know our guests and making them feel welcome. Again, we thank you for all of your...

texas
Reviewed 1 week ago via mobile

I booked this hotel unsure about what to expect. However, I was pleasantly surprised. Our room was clean and beds were comfortable. We used the gym and it was excellent. It had really good equipment. The service was excellent, front desk person was responsive to our requests. This was our first time here and will not be our last.

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Helpful?
Thank njjsl
Management response:

Dear Valued Guest, Thank you for staying with us and taking the time to share your memorable experience. We appreciate your great comments about the gym, our comfortable beds, clean rooms and friendly staff. We look forward to your return! Please contact us should you need any assistance on planning a future stay. Be Well, Lisa Kelly

Atlanta
Reviewed 1 week ago via mobile

Thanks to Lisa and SK for their hospitality and assistance as well as management on making my presentation weekend go smoothly. The room was great and the fitness center was surprisingly better than most.

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Helpful?
1Thank adwdmd
Management response:

Dear Valued Guest, Thank you for staying with us. Thank you for the great review. Our team enjoys hearing positive feedback. We are glad to hear you were able to enjoy our hotel amenities. We appreciate your business and look forward to welcoming you back in the future. Take Care

Houston, Texas
Reviewed 1 week ago

Had a wonderful meal, gourmet burger and sweet potato fries, in the hotel restaurant and a couple fantastic Clay-iritas! Really enjoyed the cheerful and friendly server, Adrianna. She is fantastic! Great time :)

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Helpful?
Thank dalebird
Management response:

Dear Valued Guest, Thank you for sharing your valuable feedback. We appreciate your business and look forward to welcoming you back soon. Take Care, Lisa Kelly

Houston, Texas
Reviewed 1 week ago

As a business traveler I have stayed in many hotels, but this is the friendliest staff I have ever come across. They make me feel at home. The hotel is clean and convenient and located in a good place. Front desk staff and Shuttle bus Driver Mr.SK is a wonderful person, very friendly and very supportive. I appreciate the staff...

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Helpful?
Thank mpsanj2017
Management response:

Dear Valued Guest, Thank you for taking the time out to provide us with positive feedback. Our team really like hearing back from guests. We are so glad to hear that you had a great time during your stay with us. We look forward to seeing you again! Warm Regards, Lisa Kelly

Singapore, Singapore
Reviewed 2 February 2017

Nice hotel on the west side just of the Beltway. Rooms are nice and comfortable, but somewhat pedestrian. Friendly staff, who acknowledge status if that is an issue for you. The aircon unit for me is too noisy, in every room I have stayed, which really is an issue. As is the tagging on laundry, which requires a pair of...

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Helpful?
Thank Weissgunn
Management response:

Dear Valued Guest, Thank you for taking the time to share your experience with us. Your comments are very valuable as we continuously try to improve our services and meet our guest needs. We sincerely apologize for the challenges you encountered during your stay and would like to assure you it is not the level of service we aim to...

Houston, Texas
Reviewed 29 January 2017

First of all I want to say I travel the world and I have stayed in countless hotels in my life all over the world and experienced many different levels of service. But this one here hits rock bottom. I was very sick when I arrived with 104 degrees fever and I just wanted a quiet clean and comfortable room,...

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Helpful?
Thank calvinsam
Management response:

Dear Valued Guest, We were extremely disappointed to read about your most recent experience at the hotel. We take your comments very seriously. The hotel prides itself on its customer service, and it is evident by your comments/experience that we fell well short of our expectations. Thank you very much for having taken the time to meet with me to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located on Clay Road, just east of Sam Houston Beltway (8), and between Katy Freeway (I-10) and the Northwest Freeway (290). ... more   less 

Additional Information about Sheraton Houston West

Address: 11191 Clay Rd, Houston, TX 77041-5576
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: €84 - €318 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Houston West 3.5*
Number of rooms: 158
Reservation Options:
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Also Known As:
Sheraton Houston West Hotel Houston
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Questions & Answers

Questions? Get answers from Sheraton Houston West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Supporting Staff and Good Location”
 of 5 bubbles mpsanj2017, 16 Mar 2017 | Read review
“Away from the elevator, insist on a smoke free room”
 of 5 bubbles calvinsam, 29 Jan 2017 | Read review
“Windows facing back have a view of tall pines.”
 of 5 bubbles Elvaandov, 3 Dec 2016 | Read review
“Rooms to end on the upper floors away from elevator”
 of 5 bubbles RJB20, 27 Apr 2016 | Read review
“Don't get one”
 of 5 bubbles MissAshleyLC, 23 Feb 2016 | Read review
5 of 5