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Hampton Inn Houston-Brookhollow

343 reviews
#151 of 517 Hotels in Houston
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Traveller (23)
Room & Suite (19)
Dining (4)
Overview
  • Excellent55%
  • Very good23%
  • Average11%
  • Poor5%
  • Terrible6%
Travellers talk about
“ms dee”(10 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Family Rooms
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Hampton Inn Houston-Brookhollow
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (343)Write a Review
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All reviewsms deebreakfast hostessroad constructionevery morningfront desk staffthe breakfast areagreat staybottled waterfirst floorstay there againfitness centerclean roomscomplimentary breakfastbusiness tripbed was comfortableranainns
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21 - 25 of 335 reviews
Reviewed 25 September 2017

Great hotel for the money- staff always eager to help. Usually stay here once a month or so and staff always try to ensure my stay is great. Only able to stay one night this trip due to being sold out because of hurricane Harvey.More

Review collected in partnership with Hampton
Thank 159jdz
Response from Javaras R, Front Office Manager at Hampton Inn Houston-BrookhollowResponded 31 October 2017

Thank you so much for taking time to give us fantastic feedback at your previous stay here at our property. Unfortunately, I do apologize for any inconvenience you may have experienced due to the storm. We look forward to seeing you on your next visit...More

Reviewed 26 August 2017 via mobile

We arrived on Wednesday evening and left on Friday morning just before Hurricane Harvey. Our room was comfortable. He surprised me by getting the Jacuzzi room...nice!! Ms. D that takes care of breakfast was first class customer service. She made me a Texas size waffle..We...More

Thank Michelle B
Response from Javaras R, Front Office Manager at Hampton Inn Houston-BrookhollowResponded 31 October 2017

Thank you so much for taking time to give us feedback at your previous stay here at our property. Unfortunately, I do apologize for any inconvenience you may have experienced due to Harvey.It was our pleasure to have Ms. D take care of you for...More

Reviewed 21 August 2017

The staff at this property was excellent. They were welcoming and answered questions in a timely fashion. The room was comfortable and the bed firm. My only issue was that the ironing board was not sturdy and fell. Bravo to the breakfast associate.More

Review collected in partnership with Hampton
Thank David E
Management response:Responded 22 August 2017

Thank you for taking the time to share your feedback with us. We apologize that you experienced issues in your room. We are happy to announce that we will be starting a full renovation of guest rooms and upon completion, every room will have those...More

Reviewed 18 August 2017

Hotel rooms show aging,e.g. carpet,curtains.Shower head was too high for me (5ft) to adjust. All room do not have a microwave and refrigerator. Breakfast is bland and the attendant is effective but not cordial. Construction in the area causes stress to existing and entering the...More

Review collected in partnership with Hampton
Thank jkking2017
Management response:Responded 19 August 2017

Thank you for taking the time to share your feedback with us. We apologize that the rooms do not have a refrigerator and microwave in everyone. We are happy to announce that we will be starting a full renovation of guest rooms and upon completion,...More

Reviewed 25 July 2017

They have construction going on right now which makes it difficult to access. We had to bypass a few exits because the through streets were closed. The breakfast was great! They have this black lady that's the breakfast hostess... she is the greatestMore

Review collected in partnership with Hampton
Thank aliciah774
Management response:Responded 22 August 2017

Thank you for taking the time to share your feedback with us. We apologize for the discomfort you may have experience from the outside construction. We are happy to announce that we will be starting a full renovation of guest rooms. Thank you for you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$82 - US$184 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#50 Family Hotel in Houston
#64 Business Hotel in Houston
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$82 - US$184 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#50 Family Hotel in Houston
#64 Business Hotel in Houston
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (23)
Room & Suite (19)
Dining (4)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Marce F
4 April 2016|
AnswerShow all 2 answers
Response from Raymond W | Reviewed this property |
I had a package shipped here and they had no problems receiving it. It was ready for me to pick up when I checked in. Just make sure to put that you'll be a guest at the hotel and your length of stay somewhere in the... More
0
Votes
Mariyah M
9 October 2015|
Answer
Response from Rosie R | Property representative |
Hello Good Morning! Brookhollow has irons, ironing boards and hair dryers in all guest rooms. Please let us know if you have any further questions. Take Care!
0
Votes
Room Tips
"Not much to look at outdoors all rooms about alike"
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"Stay away from room 332 unless you can verify they've fixed the deadbolt."
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"Away from the street where the construction is going on."
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"If you have a car you will love the first floor!"
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