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Extended Stay America - Houston - I-10 West - Citycentre

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Extended Stay America - Houston - I-10 West - Citycentre
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43 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Houston - I-10 West - Citycentre
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Showing 42: English reviews
Reviewed 23 June 2014 via mobile

We stayed here when in Houston for medical appointments. Although, a little bit of a drive to the downtown medical centers, the room was great for what we needed. We had a queen bed, kitchen with full fridge and two burner stove top. The bathroom was a nice size with a humidity fan. The air conditioner was a little loud,...

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Thank Shelby D
Houston, Texas
Reviewed 22 May 2014

The hotel is comfortable for a buisiness traveller rather than swish or five star. There are very few frills however it is excellent value for money. The cleaning staff do a good job and the staff on reception are especially helpful - especially Taha.

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Thank Adrian D
Victoria, Canada
Reviewed 12 November 2013

AC leaked, carpets are gross, bed has a low spot, internet is dialup speed, service was friendly but slow. Door card will fail if kept next to a credit card in your wallet. 200 characters required for a review, but no character count?

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1Thank Chris T
Manager_11525, General Manager at Extended Stay America - Houston - I-10 West - Citycentre, responded to this review

Thank you for providing us with details about your stay. I am so disappointed that with all the issues you had. Please accept my apology. I discussed your comments with the team, and we are working on the a/c and carpet. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you...

Eccleshall
Reviewed 8 November 2013 via mobile

Comfortable hotel with prices decreasing as your length of stay increases. Small kitchen means you could cook in your room should you wish. Close to the freeway with most rooms being a little noisy Lite grab a bag breakfast is all that is offered. Coffee on tap and some vended snacks in the stairwells Prices from £50 per night.

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1Thank bartonsmpson
Manager_11525, General Manager at Extended Stay America - Houston - I-10 West - Citycentre, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that we were able to provide you with a comfortable stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or...

Hilo, Hawaii
Reviewed 23 October 2013

The hotel was very nice and clean. and the staff, (esp. Sophie) was very friendly. I will stay there again on my next trip to Houston, and will recomend this hotel to anyone who needs a place to stay ion the area.

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Thank kapu2387
Centennial, Colorado
Reviewed 7 October 2013 via mobile

This place has no amenities, not even a business center or fitness room. Things that every extended stay property should at least have. Rooms are average but cleanliness is definitely an issue here. Had to switch out of 2 rooms before settling on 3rd which wasn't great either. Just the thing that you want to do after a long flight....

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2Thank Chris W
Manager_11525, General Manager at Extended Stay America - Houston - I-10 West - Citycentre, responded to this review

Chris - I appreciate you taking the time to write a review of your experience with us. The Issues you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, we are reviewing cleaning procedures and ensuring that each room is inspected prior to check-in. I have changed your room replaced your fridge To make...

Reviewed 30 July 2013 via mobile

We stayed 2 months at this hotel. It was very CLEAN, the room was always cool. The furniture was very nice and well kept. The staff was friendly and professional. The Wifi was not bad in comparison to other extended stays wifi service. It's usually worse than dial up! This was a very nice 2 months stay!

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Thank techiediva
Reviewed 10 July 2013

The grabbing go breakfast could be better and earlier. but overall the staff is concerned for my safety& and how comfortable I am while I'm staying here. allowing me to use the amenities at the other extended stay is nearby is a plus!! maintenance has always been on call to help me whenever I needed them... thank you. Jason Edward...

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Thank jking7769
Houston, Texas
Reviewed 6 July 2013

I stayed at this hotel while relocating to the Houston area. The pros: I am a non-smoker moving from Austin and had tried other hotels in the area boasting non-smoking rooms/floors only to leave after a day. I had no such problems here. The bed was comfortable and I wish my pillows at home were this nice (I even Googled...

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Thank James U
Reviewed 22 February 2013

I am currently staying in this hotel. Have been here a week and have a week left and though it is close to work and good value for the price I just can't get past the smell. The hallwas reek of seafood and other gross smells. I guess because they only clean once a week but it would be great...

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3Thank Alyssaperry
Saints01Houston, Manager at Extended Stay America - Houston - I-10 West - Citycentre, responded to this review

Dear alyssaperry I recently received a copy of your review for my Extended Stay Katy, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. It is my pleasure to provide...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Houston - I-10 West - Citycentre

Address: 11175 Katy Fwy, Houston, TX 77079-2102
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: €66 - €106 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - I-10 West - Citycentre 2.5*
Number of rooms: 110
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Also Known As:
Extended Stayamerica Houston-Katy Freeway Hotel Houston
Extended Stay Houston
Houston Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - I-10 West - Citycentre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Free parking, Quiet rooms, Kitchenette, Friendly staff at front desk.”
 of 5 bubbles domingon254, 17 Sep 2016 | Read review
“Take room on second floor”
 of 5 bubbles Mohit14, 25 Feb 2015 | Read review
“If you are in and out a lot during the day or night and have occassional laundry to do, I would recommend you get a room on the 1st floor.”
 of 5 bubbles TedS855, 10 Feb 2013 | Read review
“This hotel fits my needs.”
 of 5 bubbles RDA60, 31 Jan 2013 | Read review
“No good rooms exist”
 of 5 bubbles Ladykk42, 22 Jan 2013 | Read review
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