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I had some major customer service issues here in the bistro. Please note that it is a very limited bar with very limited skills on working in a bar. This was addressed with the general manager and an offer made to recover guest satisfaction acceptable...More
At the front desk, Dani was great. The room that I would have liked was not available but I didn't even care. Dani was just so darned pleasant. Location here is great. Everything is close by. I appreciate the gated area all around hotel, for...More
Response from Julie A, General Manager at Courtyard Houston WestchaseResponded 3 weeks ago
Thank you for your 4 star review. I am so glad you liked our renovation and the surrounding area had all you needed. Thank you for your review of our Front Desk Agent Dani, I will be sure to share your feedback with...More
Regularly visit here on business. Food & drink limited (small bar & bistro with very limited menu), but this doesn't really matter too much as there is a food mart right next door, and a number of restaurants within easy walking distance. Standard corporate furnishings...More
Response from Julie A, General Manager at Courtyard Houston WestchaseResponded 1 May 2018
Thank you for taking the time to review the hotel on TripAdvisor and for your kind words about our staff. It is comments like this that make all the difference to our team members and keeps them striving for excellence. I will share...More
We stayed here over the weekend while visiting family and found the room very comfortable. The location on Westheimer is convenient.
No free breakfast, but you have a fridge, microwave and it's next door to Kroger.
Because it's set back from the main road it's...More
Response from Julie A, General Manager at Courtyard Houston WestchaseResponded 30 March 2018
Thank you for reviewing your recent stay with us with 4 stars. I hope you liked our new rooms and public spaces. Thank you for highlighting some of our amenities and our great location. It is always a pleasure to have you and...More
I've stayed at the Courtyard Houston Westchase numerous times over the course of the past year due to easy access to our offices. The location is great, the newly remodeled rooms helped, but the best part continues to be their dedicated staff. From a professional...More
Thank Brent K
Response from Julie A, General Manager at Courtyard Houston WestchaseResponded 23 February 2018
Dear Mr. K,
Thank you for taking the time to review our hotel and for the 4 stars, we appreciate your loyalty and have enjoyed having you with us over the last 6 months. I have passed on your comments to our team, especially the...More
I think it depends on the the rate you book.sometimes courtyard marriott offers breakfast included, and it's a credit that you have to mention at their bistro restaurant. Pro: made to order, starbucks, nice spinach frittata... More
I think it depends on the the rate you book.sometimes courtyard marriott offers breakfast included, and it's a credit that you have to mention at their bistro restaurant. Pro: made to order, starbucks, nice spinach frittata con:limited choices.
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"Ask to face the pool. It is an internal courtyard so you won't have parking lot noise."