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All reviewsfront desk staffthe hotel managerlong stayenjoyed my staycheck in was easycheck in was a breezerooms are cleanhome away from homespecial thankshouse keepingwould recommend this hotel to anyonewonderful stayconvenient locationbed was comfortablefree breakfastgalleriacvs
This was probably the nastiest hotel I've ever been too.. me and my family came for 2 days to go to visit the Galleria. We had rented 2 rooms.
When we got to the first room the first thing we noticed was that the doors...More
Thank A TripAdvisor Member
Response from 00esa, General Manager at Extended Stay America - Houston - Galleria - WestheimerResponded 3 September 2017
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure...More
I am so dissapointed with the services I received at this hotel.
First of all, Houston is in a state of Emergency, which means, people have to help each other.
I book this hotel through Hotels.com on August 23 and was told I needed to...More
2 Thank AntonioF3549YR
Response from 00esa, General Manager at Extended Stay America - Houston - Galleria - WestheimerResponded 2 September 2017
Antonio, the staff interaction you mention in your review concerns us very much. We pride ourselves on providing excellent hospitality to each of our guests, and we are sorry this was not your experience. Rest assured we will follow up on your concerns to ensure...More
Had to stay here for 1month for my work and homeless people kept comming in and threatening GUEST! Also threatened the lady at the front desk! The homeless people would wait till someone left their room and before their door close they would sneak in...More
3 Thank chloe112233
Response from 00esa, General Manager at Extended Stay America - Houston - Galleria - WestheimerResponded 30 August 2017
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Great hotel with even greater staff. Both the Hotel Manager Deianari Senegal and Assistant General Manager Sheena Gaines were of great help and super friendly. Everyone was super helpful, and were able to answer all my questions. I arrived 5 hours before check-in, and they...More
Thank Jay O
Response from 00esa, General Manager at Extended Stay America - Houston - Galleria - WestheimerResponded 26 August 2017
Jay, thank you for posting your kind review of Extended Stay America. It was a pleasure to read about the great service you received from our courteous staff, especially from Deianari and Sheena. They will be pleased to know their efforts are noticed and appreciated...More
I just concluded an AWESOME stay at your property in Houston, TX. The Hotel Manager, Sheena Gaines, and her staff were great to work with, provided much-needed directions to getting around Houston, and always responded to my requests with a sense of urgency. This location...More
Thank Deane C
Response from 00esa, General Manager at Extended Stay America - Houston - Galleria - WestheimerResponded 15 August 2017
Deane, thank you for choosing to stay at Extended Stay America - Houston - Galleria - Westheimer. We are delighted to read our location was perfect for your needs and that our staff performed exceptionally well. I will share these comments with them. We appreciate...More