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Residence Inn Houston by The Galleria

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#143 of 497 Hotels in Houston
GreenLeadersBronze level
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Residence Inn Houston by The Galleria
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188 Reviews from our TripAdvisor Community

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Showing 163: English reviews
Houston, Texas
Reviewed 30 April 2015 via mobile

This hotel has a great location near the galleria and is within easy driving distance of other areas of Houston. Breakfast was okay. Front desk and other personnel is very friendly. Room could have been cleaner though.

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Helpful?
1Thank Yara88
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your review. I'm glad you enjoyed the location. I do apologize if you had any cleanliness issues in your room. Our housekeepers take deep pride in cleaning their rooms so it's great feedback to provide them as they will always continue to improve. Thank you again and we hope to see you again in the near future....

New Jersey
Reviewed 2 April 2015 via mobile

I returned for 2 nights stay this time. I like the friendly front desk staff and the bag treat on checkin. Rooms are nice, this time on third floor. Internet works well. They served complimentary brats and wine after 6 pm. I should have passed bec got heartburn at night. Ha! Second night I went out for dinner which was...

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Helpful?
Thank Larry1778
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you Larry 1778 for your very kind review. We are happy you enjoyed your stay here with us. I do apologize for the heartburn you had. Tuesdays are our more hearty meals as we serve our complimentary weekly barbecue. We typically have snacks and appetizers on the other nights. It's always nice to see guests mention our staff. That's...

United States
Reviewed 31 March 2015

Since all my stays are leisure, it's very important that I get the best guest's experience possible. The front desk agent sets the tone for a great stay immediately. Lady Garcia has mastered the art of delivering excellence in overall satisfaction. She helped me decide which room would best fit my comfort and taste to perfection. She even stayed late...

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Helpful?
Thank Barbara D
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you Ms. Dixon. We were very excited to read your comments on Trip Advisor. Thank you for mentioning Lady in your review. She is a great front desk associate and she loves providing memorable service. I cannot wait to share your comments with her and the rest of the staff. She will be thrilled. We are glad you enjoyed...

Eastern US
Reviewed 31 March 2015

This hotel has recently renovated and the suites are quite nice. The furnishings, kitchen, bed and bath area were all updated and both the living and bedrooms had large flatscreens. The location is convenient with the Galleria in walking distance and many stores and restaurants in driving distance. The staff was nice enough, however the hotel isn't really set up...

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Helpful?
Thank ravyn7
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you ravyn7, we greatly appreciate your comments. I'm glad to see you rated us a 4 out of 5 even with some of the issues you encountered. This tells me we're very close to being the perfect hotel for you. I do apologize for the breakfast. We'll have to check on the hard boiled eggs. It's something we added...

Derby, England, United Kingdom
Reviewed 18 March 2015

Stayed in this Hotel 2 years ago where standards were excellent. Stayed this time around for 12 nights for our visits to the rodeo at the NRG Stadium . Although the complex has been renovated the price for this time has risen 50% no doubt to pay for this work. Unfortunately the standards in the restaurant have fallen the choice...

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Helpful?
Thank Jack517196
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Jack517196, Thank you for you very honest feedback. We thrive on it and will always improve from feedback like yours. I do apologize that you did not enjoy our breakfast. We do currently put out what the Residence Inn brand requires and more. We are trying to get more feedback from our guests to find out what else we can...

Reviewed 5 March 2015

Had a quick one-night stay at this facility and it was a welcome respite after a long day of travel. The two young women checking us in were extremely friendly and efficient. They answered our questions about the area and recommend a number of nearby restaurants. We were upgraded to a King Suite that overlooked the pool area - sadly...

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Helpful?
Thank Robbwayfan
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you Robbwayfan, we greatly appreciate your feedback. These types of reviews always puts smiles on our faces as that's what it's all about, making people happy. I'm glad our front desk staff was able to upgrade you. I am sorry about the weather. Hopefully you can come back during the summer time. It's a perfect time then to jump...

New Jersey
Reviewed 6 February 2015 via mobile

One night stay. Nice pool. Registration staff are friendly. Room nearby, very clean and spacious. Breakfast included and was satisfactory. Usual choices. The car port is gated so you have to pull up close before the auto gate slides open. I will consider staying here again.

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Helpful?
Thank Larry1778
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you Larry1778 for your very kind review. We are glad to see you enjoyed your stay here at the Residence Inn Houston by the Galleria. We wish you could have stayed here longer and we do hope to see you again in the near future. Please call us if you need assistance making future reservations. Thank you again and...

Vancouver BC
Reviewed 19 January 2015

We were at Houston only for a night as stop over to our cruise vacation. We book this hotel via priceline and didn't expect a lot. However, our experience totally exceeded our expectations. Both the Front desk staff (Liu) who checked us in and the houseman who help us on luggage was super friendly and helpful, which left us a...

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Helpful?
Thank S S
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you so much for your very kind review. We are happy to hear that we exceeded your expectations. I'm glad we were able to assist you with the bag that you left behind. You are very important to us and we will always do whatever it takes to make sure you are satisfied. The staff was excited to hear...

Reviewed 11 January 2015

Excellent location, quiet and friendly. We stayed at suites that have a great accommodation for 3 or even 4. With a kitchen and a nice decoration. Its quiet and easy to get to, Can walk to most shops and markets. Staff is super nice and friendly.\

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Helpful?
Thank noemir493
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you so much for your review. We're glad you enjoyed our suites and the location. Thank you for mentioning our staff as well. They love to hear when our guests mention their services. That's what it's all about. Thank you again and we hope to see you again soon. Marco Gonzalez marco.gonzalez@whitelodging.com

New Delhi, India
Reviewed 15 November 2014

Wonderfull stay for a week in houston. Perfect destination for Business Purpose. Wide variety of breakfast and wonderful social evenings. Located at a perfect location with a very good connectivity. Rooms are spacious with well equipped kitchen.

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Helpful?
1Thank simplyshahid
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you so much for your comments. We greatly appreciate it. We're glad you enjoyed breakfast and the evening social offerings. I'm happy you enjoyed our location as well. It's great being so close to the Galleria Mall. Thank you again for your review. We look forward to seeing you again in the near future. Marco Gonzalez General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Residence Inn Houston by the Galleria is ideally located off I-610, just west of downtown. This great location provides easy access to Houston's top destinations including the Museum District and NRG Stadium, while being within walking distance of the Galleria Mall. The pet-friendly suites are 50% larger than standard hotel rooms, and feature flat-screen TVs with premium cable, free WiFi, plush bedding, and fully-equipped kitchens. Guests will enjoy starting their day off right with a free breakfast buffet, and they can relax in the afternoons by the outdoor pool. Maintain your workout routine in the 24-hour fitness center. The Residence Inn Houston by The Galleria offers a prime location and thoughtful amenities to make it one of the top hotels near the Galleria. ... more   less 

Additional Information about Residence Inn Houston by The Galleria

Address: 2500 McCue Rd, Houston, TX 77056-5139
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: €102 - €216 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Houston by The Galleria 3*
Number of rooms: 146
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Also Known As:
Residence Inn Houston By The Galleria Hotel Houston
Houston Residence Inn
Hotel Style:
#21 Green Hotel in Houston
#49 Romantic Hotel in Houston
#60 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Houston by The Galleria staff and other travellers.
1 question
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Sugar Land, Texas

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Questions? Get answers from Residence Inn Houston by The Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All room around the pool area are close to reception and over look the pool area.”
 of 5 bubbles cnhy, 14 Dec 2016 | Read review
“Suites are the best choice, reasonably priced”
 of 5 bubbles bostontravelers2, 26 Nov 2016 | Read review
“If traveling by auto, ask for a ground floor room/suite. You will be able to park next to your room for easy off and on loading.”
 of 5 bubbles jefruss, 26 Nov 2016 | Read review
“Personally, we enjoyed the larger suites that are in the same annex as the front desk/breakfast/laundry/fitness center.”
 of 5 bubbles Janicem970, 8 Jul 2016 | Read review
“First floor rooms are very good. As a member of Marriott Rewards - you can ask for the possibility of an upgrade.”
 of 5 bubbles CABTexas, 2 Jan 2016 | Read review
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