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The physical location of this property is excellent, given that it's close to a myriad of restaurant and shopping options. It's perhaps a 2 1/2 star property at best, in my opinion, and here's why.
Comfortable but rudimentary rooms. Entire property felt 'motel-ish'.
Response from HOUGL, Manager at Residence Inn Houston by The GalleriaResponded yesterday
Thank you for sharing your review of your stay with us! We are sorry to hear that we weren't able to provide an experience up to the standards that we set for ourselves. We understand that our hotel is a little unconventional in...More
The greatest asset of the Residence Inn Galleria is its location, a mere three minute walk to the world class shopping of The Galleria. Additional shopping and eating opportunities are found in the area. The gated entrance adds a feeling of security to an already...More
Thank Delnor N
Response from Adam P, Manager at Residence Inn Houston by The GalleriaResponded 3 days ago
Dear Delnor N,
Thank you for sharing your review of our property. We're sorry to hear that you had a few hiccups during your stay, but are extremely happy that our property and location were able to make such a positive impact on your stay!...More
The set up at this Residence Inn is more like a gated apt. complex. The hotel is conveniently located by the Galleria mall. The hotel is older, but it appears there has been some upkeep and renovations. Our room was large and nice, however the...More
Response from HOUGL, Manager at Residence Inn Houston by The GalleriaResponded 4 days ago
Thank you for sharing your review from your recent stay with us. We're sorry to hear that certain aspects of your stay did not live up to the expectations that we set for our property! While our hotel layout is a little unconventional...More
I stayed at this hotel for two nights in February 2018 and was pleased with it. It is in an older building, in what appears to be a converted apartment complex, but the room was comfortable and the staff were very friendly. Here are the...More
Response from Adam P, General Manager at Residence Inn Houston by The GalleriaResponded 6 days ago
Thank you very much for staying with us and taking the time to write a review. We are so happy you enjoyed our nice, quiet street and free Breakfast and Happy Hour. We hope to see you again in the future!
I love this place. I feel very comfortable every time I come to this hotel.
I want to specially recognize Mariannis (I don't know how to spell her name, apologize for that) for her constant care. She even prepared tea with honey and lemon when...More
Response from HOUGL, Front Office Manager at Residence Inn Houston by The GalleriaResponded 2 weeks ago
Thank you for the kind words regarding our team! We are extremely happy that Mariannis was able to make such an impact on your stay! We will be sure to let her know that she made such a great impact on your experience....More